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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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This is an easy to use website. The selection is very large. I like that there are lots of things to choose from - not just shoes. I mainly buy clothes. They usually run about two sizes too small, but I adjust for that.
Love Just Fab never had any issues with them. Returns are super easy. I ordered 5 pairs of shoes several weeks ago. I received one pair last week. The other 4 are in the same shipment and stuck in one of the fed x hubs down south.
Hello Heather,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
They say YOUR FIRST PAIR OF SHOES ARE 15$ BUT HAVE CONSTANTLY TRIED TO CHARGE ME 49.95 DON'T SIGN UP FOR ANY PROMOTION ITS A SCAM AND THEY WILL KEEP TRYING TO RUN YOUR CARD WITHOUT GIVING YOU ANY KNOWLEDGE AS TO WHY EVERYDAY THEY KEEP TRYING TO RUN MY CARD FOR 49.95 WHAT A SCAM
Hello Tremetrus,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered my package on November 4 and I still haven't received it. No updates on shipping since November 9
Hello Jamie,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love the price, the quality and super happy with how fast they arrived! Keep up the good work!
Hello Cindy,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Hello Nan,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Using JustFab online has been a very easy process and enjoyable experience. The descriptions are very clear, easy to use the app, and the shoes are delivered fast. To my surprise the shoes are super cute and comfortable. I'll definitely be keeping my subscription for future orders.
Hello Katie,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
THEY WAS THE SIZE ONE LACE WAS MISSING
BUT I WILL STILL ORDER FROM U GUYS.
I LOVE YOUR GUYS SHOES& BOOTS
Hello Cheryl,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Tammy,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
Delivery was very fast and the boots fit perfectly
Hello Kelechi,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Great customer service and product are good quality
Hello Jenifer,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I had an issue with my order and the just fab site and did write a bad review. To my surprise, I received a reply from the very helpful customer service within a day of leaving the review.
Hello Rebecca,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Excelente producto y atención muy rápido los pedidos de calidad
Hola Mónica,
Todos los comentarios son importantes para nosotros, por lo que apreciamos el tiempo que se tomó para contarnos su experiencia. Nos esforzamos por brindar un excelente servicio a los miembros, por lo que un representante de nuestro Equipo de Servicios para Miembros se comunicará con usted de inmediato.
Mejor,
Ivy
Muy contenta con la calidad del producto y el tiempo de envio. Mi tienda de zapatos favoritas! Deberian tener de hombres.
Hola adriana,
¡Impresionante! ¡Nos complace que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de brindar los mejores productos y servicios! ¡Qué tengas un lindo día!
Mejor,
Renz
It says delivered but I been waiting 2 weeks and it's said that what the heck I'm guessing it was lost in mail or something I don't know I'm highly upset! My birthday almost here too!
Hello Mandie,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love my new boots! They look great and fit perfectly and I got them fast
Hello Lisa,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
You guys come thru for me every time! Everything always fits just right. Thanks guys!
Hello Nicole,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Bought the boots as a gift for a friend! She loves them!
Hello Patti,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Hello Jenny,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
My boots I bought I love so comfortable and stylish I plan on buying boots for my sister, daughter and mother for Christmas thank you for great boots!
Hello Gina,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carol,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz