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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Love love love love love love love love love loved loved loved loved
I normally don't order shoes or clothing online due to the fact I really need to try on the items. Flash forward to shopping on Justfab and I was in love with the shoes, sports bra and bottoms. Super comfy and fits just right all the way around. With the points that I had, it helped with the over all cost too. Even without the points, it was really affordable.
Hello Christina,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I purchased the long sweater wrap around for me and my daughter. Love them!-
Hello Sandra,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Site easy to use and navigate. Nice but small cloth selection. Not excited about the shoe collection.
Hello Nadia,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
JustFab always has a great selection of fall and winter boots! I found some great deals during their fall boot sale!
Hello Kim,
We're glad you enjoy our unique styles and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I bought about six pairs of shoes, but I had to return five of them. The quality of the materials were horrible.
Hello Maria,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have to have very flat heel shoes and JUSTFAB is the only place I can find them without driving myself all over the county.Thank you JUSTFAB
Hello Sally,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I ordered the wrong sizes on 2 pairs of boots. I decided to return one and exchange the other and it was easy and a quick exchange.
Hello Shanna,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I Love my boots. I have to break them in, otherwise, they are perfect.
Hello LaQuay,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I ordered a pair of boots a month ago and still have yet to receive them
Hello Brandi,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
The shoes are cheaply made and took too long with me paying express delivery
Hello Yolanda,
Thanks for sending your review! Your feedback about our product quality and delivery timeframe is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I found exactly what I was looking for. It was priced right and it is so sweet.
Hello Roylene,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The website is lovely. The boots ate amazing. They just don't fit because the calf is not wide enough.
Hello Stefanie,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I recently decided to end my membership. The selection and variety for wide calf has gone down hill. I'm not sure if you've changed your sizing but everything I've ordered probably in the last 2-3 years doesn't fit and I end up sending it back. This last order was simply to use up my credits before ending my membership. I ordered a sweater and boots. I got someone else's order. But the tracking number on the bag matched my order and confirmation. So somewhere along the way it was mispackaged and I have a great deal of childrens shoes that I'm sure someone is also annoyed they didn't get. I'll be calling in to straighten it out when I have time. But over the years the quality/variety and worthwhile has gone down. I'm very disappointed in my last order.
Hello Lacey,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I was in no way expecting my delivery so soon! My boots fit great and look great, too!
Hello Cindy,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Hello Jazmin,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I'm very satisfied with everything I have ordered from just fab
Hello Christine,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Justfab has been so easy to shop and exchange items. I love my boots! All 6 pair! Lol
Hello Amy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Very nice and comfortable. The size fits exactly. Love the look they all have
Hello Shellene,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Always a good experience when I purchase JustFab shoes. Fit to size and good quality of a shoe
Hello Kimberly,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rosiri,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad