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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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They took $49 even mentioned $10 pair. And didn't even mentioned they gonna charge $49
I am 60 ish and love dancing. I am also a fashion designer and love fabulous style shoes. I wish you had some stylish shoes in 3 inch pumps. The really fan style have 4 inch heels.
Ordering was fine. Getting the right size was easy. Delivery was fast. Very satisfied with the product.
I ordered 1st pair an didnt fit yet couldn't get a return label for almost 2wks then when I sent back ordered same pair an didnt get the $10 discount very disappointed with my experience
Hello Catherine,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I really enjoyed the styling of the shoes but the sizing seems not consistent. I got Illona Combat Boot
In Bone and Sofia Lace-Up Heeled Oxford in Black Caviar. I got them both in size 6, but only the boots fit properly and the Oxfords were too small/tight. I ended up exchanging the Oxfords. As for the exchange process, there was a glitch on the website and so I had to request a return label through Facebook Messenger. Other than that, the Oxfords fit well now but they have started to crease. As for the boots, they are still good.
Hello Shana,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
It's wonderful I been a customer for about a few years and never get let down.
Hello Laneda,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Hello Tiara,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love my boot, the best experience; the last weekend forgot my other shoes and 3 days wear my boots very comfortable and perfect with different styles
Hello Maria,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Well worth the money I spent my daughter loves them
Hello Sabrina,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I placed my order 10/22. My package was never received. I was getting a refund but instead of to my original payment as agreed they gave me store credit. It just sat around because i didn't plan on repurchasing or buying anything else. They were suppose to cancel my membership as well. They charged me and now I'm trying to dispute it.
Hello Payton,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order. Our Member Services Team will get in touch with you right away.
Best,
Renz
I had a first bad experience my size was out of stock for almost every shoe.Im kinda dissatisfied with the app not having my size.
Hello Madelyn,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
You product it's trash nothing good in quality the size it's not correct my experience it's deft especial
Hello Berenice,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Perfect fit, they came super quick. Perfect for the cold weather. Super satisfied. Thank you.
Hello Tamika,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I totally appreciate the timely fashion my order was made n delivered! I order from other retailers, but have to wait approx 10 days to get! Thanx!
Hello Kellee,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
Great service. I would recommend anyone to purchase from Justfab. Delivery was fast and items were nicely packaged.
Hello Ann-Marie,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
Hello Atiya,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Was pleasant only things is ur promo code can be a bit confusing when applying
Hello Shawnt,
Thank you for taking the time to share your positive feedback! We want you to know how much we appreciate you doing business with us We hope to hear more from you in the future!
Best,
Mary
They were all wonderful. All but 1 pair fit perfectly. That 1 pair made a perfect gift.
Hello Nancy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I ordered a pair of shoes online, they sent a complete different pair and not even the same size. I reached out to customer service and they said that it was because they were sold out of the pair I purchased...they gave me the option of keeping the wrong shoes (wrong size) or receive a credit..
Hello Sarah,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love love love love love love love love love loved loved loved loved
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yeasmin,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz