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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I wore the tan booties out to the bar for the first time ever and the heel broke 3 hours in! I wasn't even doing anything reckless it just broke and I had to leave.
Very hard to find wide enough wide calfs on this websight. Days of searching to only find every pairs hard to fit in. Still snug
Hello Richard,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Hello Tammy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I forgot to skip the month so had to buy something because I was charged for not skipping the MONTH. I will be cancelling my just fab account because it doesn't have my size anyway. The slippers I ordered, because I had no choice, are ok but I didn't need them.
Hello Teresa,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I had a credit to use and I can't seem to use it. Looked for a way to no avail still ended up buying what I wanted but it seems difficult to use you credits. Still have a credit I don't know how to use. Thinking of canceling
Hello Shannon,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
Hello Kelly,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best
Renz
This coat is amazing and warm at that! The flats were everything I was looking for!
Hello Ebony,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
The representative did absolutely nothing to help me. Completely ignored every question I asked and just tried to sell me more things rather than actually helping me.
Hello Alexis,
We always aim to deliver a great experience. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.
Best,
Renz
Fast delivery & quality boots. True to size. Easy to purchase
Hello Jessica,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Gracias me encantan las botas! Están hermosas y me quedan bien
Hola Marisol,
Gracias por dejar una evaluación. Nos alegra saber que está satisfecho con su compra y que todo encaja bien. ¡Qué tengas un lindo día!
Mejor,
Renz
Great prices; great items for a birthday gift. My credits supported getting a lot for my money!
Hello Yvonnem
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I ordered some boots they said package was delivered. I never received them, so I called just fab, and the same thing happened again. I get at least 2 to 5 packages from Amazon a week and never have this issue, so I am not sure what is going on. Don't even want my money back.I want my boots.
Hello Jennifer,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Now that's service! Excellent service at a great price! Staff could not have been more professional and helpful! They did an excellent job, items are quality, orders were correct.
I ordered a pair of boots for the wide calf but the foot part of the shoe was so wide I can't wear them.
Hello Allison,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love the selection of boots. They fit well and are very comfortable.
Hello Alexis,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Totalement recommandable! J'ai eu un service client fabuleux. Les produits ont été fantastiques et livrés comme prévu. Ils ont travaillé avec moi pour maximiser la valeur et la qualité. J'ai hâte de travailler à nouveau avec eux.
I ordered two pairs of the same boot and neither pair was true to color I viewed online when ordering. I do like the boot a lot but I have nothing to wear them with now and due to my accommodation needs shipping is a lot of work on behalf of the customer
Hello Paula,
Thanks for sending your review! Your feedback about our product styles and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
First time using this site. I loved the shoes and would given 5 stars, they charged me for the monthly fee. The agent said, oh sorry must be a glitch. Absolutely unacceptable! This ruined my trust and faith in this company that they can and will just charge my card regardless. I'm so disappointed.
Hello Dwayne,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
Loved the boots, they were so comfy I was able to wear them all night without complaining once, mind you I was the host for our dinner and was not able to really sit so definitely recommend. The bodysuit was definitely on the small side so I was not able to wear it as planned. I'd advise to get a size bigger.
Hello Juanita,
Thank you for sharing your experience with the products you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I was able to place my order using a credit I had forgot about. The order process was easy. I ordered my boots and they arrived in no time. They are sexy and cute I love them.
Hello Ebony,
We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Clare,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz