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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I am a long time customer of JustFab and I absolutely love your shoes. However lately the shoes are a lil smaller than usual & I'm considering cancelling my subscription.
I have been a member for a very long time. I hate shopping in person so Justfab fits me.
I wish the credits would work a bit better with sales but overall I am happy with my membership.
Hello Yvette,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our credit system works. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Ordered 3 pairs of similar boots and got 2 of the same thing. I just deactivated my account and needed to use the credits so I didn't want to deal with the hassle of reactivating it just for the exchange - especially if in involved talking to someone. Every time I attempted to cancel my subscription in the past the rep was aggressive in making sure I didn't, so I'm grateful for the added feature to do it online. Outside of that, they've been good at resolving any issues with wrong orders, confirming credits, etc. I'd stay on but I haven't been good about skipping the months so the arbitrary charges have been adding up.
Hello May,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The ordering process was good. I like that my credit was automatically added to my checkout. I love the dress,but the collar is very overwhelming. I plan on getting it reduced.
Hello Cassandra,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our dress. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The price, discount and fast delivery just amazed me with them and the quality was just as satisfying.would highly recommend.
Hello Dawn,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
THe ordering process was simple they arrived quickly and they are amazing. I love the fit and the design. They are exactly as I hoped they would be.
Hello Damita,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
My package was lost by the Fedex and Justfab offered to re-ship the package while the case was still being process with Fedex. Fedex closed the case with a "lost package" status. Fast forward a couple of weeks when I received the replacement package, some of the items in my order didn't work for me, not to mention the quality was terrible (cheap looking shoes with scuffs and glue showing on the edges). I called customer service to process an exchange for different items but they refuse to process the exchange (they only offer exchanges for same item in different size or color) or to provide a refund alleging I had made the purchase with store credit (resulting from the lost package). They told me I needed to contact Fedex to "change the status of the packe from delivered to lost" even thought the case was closed with a "lost package" status. Not fair that the customer is held responsible for their logistics mistakes and the incompetent carries they choose to partner with. I would never give my business to this site again and would not recommend to anyone. I hope my experience helps other customers to stay away from their shady business or at least to be aware of what to expect if you decide to give your money to them.
Hello Estefania,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order. Our Member Services Team will get in touch with you right away.
Best,
Renz
The clothing items I ordered were not as displayed. The sweatshirt was supposed to be waist length but it was a basically a crop top and the jeans were child size in length and not for an adult.
Hello Devasha,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Everything was fine, except I couldn't fit 2 of the 5 pairs of boots I purchased. The wide width wasn't in stock. That was my only issue with my purchase. Everything else was great.
Hello Shanna,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
They used to always fit me perfectly true to size. Lately I've been receiving shoes and boots that are either far too large or far too small but most of them fit but are a bit snug. I have spent a lot of money and time with this company because of the true to size fit, beautiful styles, and convenience so hoping this matter is resolved. Overall, I love Just Fab!
Hello Stephanie,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My issue was solved quickly and with ease. It just took awhile for my replacement to come.
Hello Katavia,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
They are perfect! I have bigger calves so I was afraid they wouldn't fit or be hard to put on but they are perfect!
Hello Sabrina,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Against my better judgement I bought a black pair that looked alot like the pair of boots that I'd been wanting for along time through this company. I read everything about these boots, it did and still does say accepts returns and exchanges and this is 1 of the places where they got me, I can return and get credited for the boots only not the shipping or I can exchange them for the boot entirely. The boots are the problem! Not the size, they won't zip up and I read all of the other comments with other people having this problem so why would I want this boot exchanged? I simply wanted to exchange them for a different boot. Apparently that's not allowed. So now I how I have to return these messed up boots out of my busy schedule and then I'll my money back minus the shipping because I was sent these worthless boots! Then I will be cancelling my subscription for good!
Hello Stacie,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I always have a great experience with JUSTFAB. I love the way the shoes feel when I wear them. And, I love all the different style and colors.
Hello Debbie,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Hello Dawn,
We are glad you are enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Everything turn out to be good. I ordered a brown boot and it was worth it
Hello Shraddha,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Sizes were way off with this order. I have never had this problem before.
Hello Vickie,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Return, took them weeks to process. Called and received no assistance
Hello Wacosta,
Thank you for your feedback. Our Member Services Team will contact you right away to address your return concern.
Best,
Renz
I ordered 3 pairs of shoes. They were all too big. Could only return one and exchange the other for another size. For the pair that was returned, because the wedge had scratches everywhere, like they were used, I only received $20 back, when two-39.95 credits plus $17 out of pocket was used for the purchase. For the other pair, I ordered the next size down, but that duck boot was still too big (like 3 sizes too big)! I wear a 9 and they fit like my husband's shoes. He wears a 13 in men's. The customer service chat rep said they didn't have a smaller size but would initiate a refund return for that item. I sent the boots back, received the tracking receipt from USPS, but I currently have not received my refund. Now I'm out of 2 credits and have no shoes to show for it. I'm canceling the VIP membership and steering clear from these thieves.
Hello Terri,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love the boots they look nicely wear nice they're mostly comfortable although they could have a little more arch support otherwise they're great boots
Hello Stacy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Erika,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth