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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Hello Daije,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
No e recibido mi paquete
Rastreo mi paquete y dice que están esperando que lo recoja el servicio de paquetería
Hola Brenda,
Pedimos disculpas por cualquier inconveniente y utilizaremos sus comentarios para mejorar nuestros productos y servicios. Nos esforzamos por lograr una satisfacción del 100 %, por lo que un representante de nuestro Equipo de Servicios para Miembros se comunicará con usted de inmediato para ayudarlo.
Mejor,
Ivy
The package was delivered in a short amount of time. The quality of the products is good. The prices were reasonable. I enjoyed the overall experience.
Hello Fatima,
We are glad you are enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Wonderful prices, quality, style on boots and shoes
Hello Annette,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I received my order quick, the shoes were lovely and just as described.
Hello Evelyn,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Good quality nice boot. However the sizes run a little bit big. Actually about 1/2 size larger.
Will need to wear two pairs of thick socks
Hello Eulene,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the sizing of our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
It was really nice love the boots I order they r well made very comfortable love them
Hello Lucy,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Hello Erika,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I ordered 4 pair of boots but only 1 pair fits. I will need to return. Need boots with more stretch
Hello Vicki,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
So, I got 2 boots from Just Fab. I didn't have problem with one of them, but the wedge was problematic. It was tug of war wearing it because it had no zip or band. I was panting furiously wearing it even while I spoke with the customer service to lodge my complaints about my discomfort wearing the boot.
I eventually found a solution, and it looked so well after wearing it. So what did I do? I robbed Shea butter on my feet, and I dragged my feet into it gradually. As soon as I saw that my feet was in, I dragged the fur side on the ankle up until it fitted properly. And voila, my wedge looks good!
Hello Adefunke,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Aimee,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Love my very affordable and stylish and comfortable shoes...
Hello Ysbeth,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Nothing looked the photos at all kinda made me upset
Hello Neesha,
Thanks for sending your review! Your feedback about our products is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Many new shoes, boots, and even a coat - all comfortable, functional, stylish, and a great value
Hello Anna,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Took a chance and ordered boots in 8W. Lined with fake fur all the way down to my toes AND I can wear thin socks with them. Great fit, comfortable and warm.
Hello Arlene,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Absolutely adorable boots can't wait for my birthday to wear them, my sweater on the other hand is looser than I had hoped super soft quality but too big, I went back to try to exchange sizes but they were sold out sadly
Hello Aimee,
Thanks for sending your review! Your feedback about our product sizing and inventory is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I've never seen so many diff styles of shoes. I don't wear wide calf, but so many of those as well. It's hard to pick sometimes. Prices are good and when sales hit, it's amazing.
Hello Karen,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The delivery came right on time, and the products were good
Hello Adejoke,
We are glad you are enjoying our products and delivery timeframe! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
This website is a scam, I never received my package even though they said I received it and the website promised a reshipment when I called, I kept calling them for three says and for those three days all they did was stall, they are nothing but liars and scammers. Be careful they will take your money and never refund you even!
Hello Malak,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Martha,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad