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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I was supposed to receive 2 pairs of boots and I only received the black pair.
Fully satisfied with all items purchased. Got ankle boots with heels, knee boots with platform heels and a skirt.
Hello Don,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Hello Erica,
We are glad you are enjoying our products and the VIP membership! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Maria,
We're glad that you are loving your purchase! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Perfect shoe's size and they as cute as shown in the pictures. 100% recommended.
Hello Maria,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I am overall happy with my purchase! Boots are comfortable and fits my thigh area well too. Doesn't feel like it wants to fold or anything
Hello Kayla,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I purchased a few pair of boots and a sweater and it was so easy!
Hello Darla,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Due to an incorrect address on my part, my first order was returned to JustFab. When I realized the mistake I phoned them to advise if the situation. These folks had my order being sent back to me within a few hours. I received a tracking number the same day. On that day I also received my 2nd order. The product was exactly as pictured. They were legwarmers, well made, stylish and just absolutely beautiful.
Hello Kristi,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Fast delivery exactly what I ordered online great experience now I am more comfortable with ordering from here thanks
Hello Ashley,
We are glad you are enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Usually I purchase shoes/boots, and on occasion some clothing and accessories. Everything I've ever received is as I expected based on the pictures and descriptions. I frequently receive compliments on the items I've purchased. Shipping is fast, customer service a dream, and quality better than expected for the price.
Hello Ericka,
We’re so glad to know you're satisfied with our products and services! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I bought two pair of wide width boots, same boot, different colors. One boot fit like it was medium, not wide and the other pair slid right off my foot the calf part was so wide. Nice boots, my feet just won't cooperate.
Hello Bernadette,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Every pair of boots I buy even tho I get extra wide don't fit. I just bought 4 pair and all 4 are to small. Not happy.
Hello Alisa,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The boots are great in size and color. I love my boots! Now I am looking for some red boots.
Hello Cynthia,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Perfection! I literally have been a loyal customer for years & still am in love
Hello Fransheska,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
It was a nice experience the site was user friendly,like the quality of the shoes too but I don't find it comfortable and cannot find it refund or exchange form to exchange it otherwise it was fine
Hello Fareen,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My shoes never arrived and they're not answering my emails
Hello Menucha,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I gave them to my daughter, which was disappointing for me.
Hello Corissa,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I wanted a sexy wedge for a while now. These are perfect for that.
Hello Brittany,
We're glad you enjoy our unique styles! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The picture made it look richer than it actually is.
Hello Deloria,
Thanks for sending your review! Your feedback about our products is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The product I ordered has no where to be found either the is still on the way or something else.
Hello Mary,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessie,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth