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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The shoes looked cute but not on me I didn't liked the way I looked in them and the heel was bigger than expected so I had to returned them so please be on the look out for the package over all thank you
Smooth experience. The shoes were cute. I would shop from Justfab again.
Hello Kathy,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing JustFab items! We hope you will always have a fabulous experience with us in the future.
Best,
Mary
Boot don't fit at all must had sent the wrong shoes
Hello Latichia,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Beautiful! Better than the pictures. Liked that JustFab revised their terms on how to redeem credits
Hello Elizabeth,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
To be honest it wasnt the best i never received my order even though i paid 14.95 for rush shipping. I had to do all the communication between shipper and fab then couldnt get a refund even though it was my right. Then had to wait another four days just to have a reorder placed. And again they weren't shipped through RUSH DELIVERY again. I still don't know why my 14.95 that i paid extra for rush isnt refunded to me my god first time buying and out of me doing and figuring it out i wait two weeks for something that i should have had in three days but your company still will not give me my shipment money back...thats just selfish so anyone who orders don't pay extra for fast delivery cause its a joke you wont receive anything in that time plus no refund im sorry but this is my first personal experience ut was terrible
Hello Sheila,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Most shoes were too small for my calf! Prices too high as well.
Hello Bao,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and prices. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The quality of the shoes have not disappoint me since becoming a member. I had a few credits before and used them on and off depending on if I found shoes that I like. I had a credit and they wouldn't let me use it for my purchase. If I used my credits the promo price won't be valid, I have to pay full price then for the shoes. But if I pay with actual money then the promo price for the shoes will be valid. It was frustrating tbh. So now my credit is sitting there looking useless. What's the point of having credits but you can't use it?! I thought credits was still "money" that I have.
Hello Tess,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our credit system works. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Very friendly staff and excellent quality products. Highly recommend!
Hello Ally,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide uniqie styles and the best quality products and services!
Best,
Mary
Did not give it 5 stars because it was smaller; other than that I love it
Hello Betty,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
Best,
Mary
I'm so amazed very fast shipping the shoes are amazing very just beautiful
Hello Jawanna,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and shipping service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
I really appreciate the whole online shopping experience. It was my second time shopping online, and it was a really good experience!
Hello Felicia,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
The sale items were outstanding. I thank you for your email so that I would take advantage of the sale.
Hello Elizabeth,
We are glad you are enjoying our products and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Always easy navigating through the website and ordering things. Got boots for my daughter that she loved.
Hello Joi,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
So comfortable, came way faster then expected, great quality & you get the first pair for 10 dollars
Hello Acianna,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I love all the new shoes and boots that I purchased. They are comfortable and beautiful, and I will enjoy wearing them!
Hello Joanie,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Me encantaron, tal como se ven en la foto, me quedaron perfectas y son super comodas.
Hola Angi,
¡Nos alegra que disfrutes de nuestros estilos únicos! ¡También estamos felices de que sus artículos encajen perfectamente! ¡Prometemos continuar fabricando productos más hermosos y de buena calidad solo para ti! ¡Gracias por compartir tu maravillosa experiencia con nosotros!
Mejor,
Zeth
My experience with this transaction was okay. I received the correct items and they are the same good quality and fit as all of the shoes/boots I have purchased from Just Fab. I have mixed feelings about Just Fab and the sales methods. What I don't like is the way they offer sales. New VIPs get better sale prices than veteran VIPs and I don't think that is right or fair. The way they figure sale prices is confusing. Admittedly, the sales offered are very good. My "deal breaker" is the five days at the beginning of each month when buyers have to accept whether or not they want to purchase anything during the month. I have purchased many items because I am too busy to remember to cancel within the timeframe. However, I have not been able to have them send me a reminder that the deadline is approaching. Therefore my only solution is to cancel my VIP status after I use the three credits I have accumulated due to this required action. Like everyone else suffering from the inflation situation, I need to save some money.
Hello Diana,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our sales and promotions and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
.Have had a wonderful experience with justfab. The products have been good and the prices are excellent.
Hello Lanell,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
My shoes aren't comfy, but they are pretty cute— the prices are insanely cheap at times though. The quality is meh
Hello Morgan,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the quality of our products. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great my daughter and granddaughter really enjoyed there gifts
Hello Pearlean,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yuliana,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad