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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I've been ordering from here for a few years now and have never been disappointed. I find the most eye catching fabulous shoes & clothes from here and usually have people stop me to see where I got them. The items are very good quality there's always sales and affordable prices. I'd highly recommend JustFab the name says it all
True to size. Never done me wrong. I love the shoes and clothes. Quick shipping too.
Hello Tasha,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Ordered 4 pairs. None of them fit. Order 1 size up!
Hello Stacey,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Ordering and getting the gift was fine as far as the shoe itself I don't know it's a gift but I believe it will be a good gift
Hello Dena,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I wear a size 11 the box said size 21 but the boots were size 7. I was very disappointed and sent them back. I just hope the ones coming back are the right size.
Hello SuEllen,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I always have very good news when I speak to anyone from your team. That's why I have been a satisfied client.
Then the shoes are fantastic.
Hello Deborah,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Me encanto estaba perfecto el material bien el envío rápido
Hola Alejandra,
¡Impresionante! ¡Nos complace que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de brindar los mejores productos y servicios! ¡Qué tengas un lindo día!
Mejor,
Renz
Scamming. Offer a discounted price on items, then kick it way up at check out when one tries to use their discount and/or credits and points. Sick to death of the trickery, and you seemingly believing that your clients are all low IQ idiots.
Hello Laura,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit usage.
Best,
Renz
I order a beautiful faux fur shearling Jacket and it's too small. I am hoping as I loose weight I will be able to wear it
Hello Theresa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I absolutely love these boots. Def a must buy. They fit perfect and look amazing
Hello Kayleigh,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Maru
I have had nothing but good experience with JustFab purchases
Hello Theresa,
Thank you for your magnificent feedback! We're glad that you are loving your purchase from JustFab. Hope to hear more from you in the future!
Best,
Mary
My order arrived sooner than I expected and the exchange process was also fast and smooth!
Hello Irvine,
Thanks a lot for the feedback! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
I was able to use 2 credits I had during the big black Friday sale! I received 6 pairs of shoes! This was perfect for xmas shopping.
Hello Nakia,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
I love my items I purchased just not happy I didn't get my magazine. I was excited to get the cosmopolitan magazine everymonth.
Hello Jessica,
Thank you for sharing your experience with our products and the free magazine subscription. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Ordered the last pair of size 8 loafers. They sent a size 6 :/ first and last time ordering.
Hello Alyssa,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Love JustFab but the delivery time takes longer and longer. I have waited 12 days now for my order and still haven't received it. It keeps getting delayed for no reason. Not sure what's going on but it's frustrating, especially for how long I have had a membership.
Hello Brianna,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I needed help exchange a pair of pumps that I purchased. The agent that helped me was very polite and made the process very easy. I received my new size within 5 days of me shipping the other pair off.
Hello Tanikia,
Thanks a lot for the great feedback! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
I have almost ordered 6 pairs of shoes all of them very cute and perfect. I never found such a site where the price is cheap and the product is rich in quality.
Hello Saketha,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. At JustFab, we try our best to provide the best service and unique style at an affordable price!
Best,
Mary
Hello Nai,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great experience. The shoes got here in a timely manner!
Hello Chondra,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing JustFab! Have a great day!
Best,
Mary
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nakenya,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz