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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The size fits me super well, the design as I requested, I arrive quickly. I loved
Ease of use with the order. Fast delivery and quality of the product.
Hello Birthine,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Got my shoes in a timely manner and they were just like pictured on site, very cute!
Hello Emily,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Great selection and the delivery is fast. I will continue to order from just fab wish they had a little bit more collection for flats. Lol variety of sneakers. And a more selection of nut heels that's not so high in color.
Hello Melanie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have 9 year old with adult size feet, finding shoes for her that's not grown looking is a challenge, JUSTFAB makes it so much easier, and they look great on her
Hello Latasha,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Good customer service, and I like to purchase some more items
Hello Eseta,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Good service, I bought boots and it's beautifuls, color and model like to the picture. Fast delivering!
Thanks!
Hello Maria,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Quality boots for $10! Couldn't be happier I stumbled upon this little gem. Keep em' coming Just Fab, I'm obsessed
Hello Diamond,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
My shoe size is a 11. The shoes manufactured are not made to true size. They run REALLY small that makes for a frustrating shopping experience.
Hello Tabitha,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
It was a pleasure shopping on justfab. They always have pretty shoes and caters to my foot size.
Hello Lanell,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Great experience as usual. Always a pleasure to shop with you
Hello Kimberley,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
After choosing the item wanted, my main concern was how long it would take to receive the order. It arrived the next week and I was able to make the church Christmas gift giving event!
Hello Johnnie,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I buy boots from just fab because they are comfortable and fit perfect. I haven't had a problem with just fab with there boots. I try to recommend friends to buy from JUSTFAB their boots I love them and I will continue to buy from just fab.
Hello Annie,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
You guys sent me the wrong shoes and the wrong size
Hello Khamya,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I feel as if there is not enough diversity in the items available to purchase. I wish I could use my credits for the sister sites such as Shoedazzle because those styles suit me better.
Hello Cynithia,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Everything came on time, the boots are beautiful only complaint I ordered Wide but they are not. Boots are slightly tight.
Hello Amanda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered an 8 n got 71/2...I'll give them to my daughter for Xmas but I would like to order same ones n an 8..
Hello Tami,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The boots are always a hit. I never return and looks for more each month.
Hello Denise,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Beautiful parka fur coat. The warmest coat I have ever owned. Very stylish and unique! Excellent job designing it. Great quality! Thanks for shipping my package super fast.
Hello Demetria,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I ordered on Nov 19 and the items were shipped Nov 22. It's Dec 7 and I still have not received them! No additional updates from tracking since the 22nd so I'm just hoping they get here by Christmas.
Hello Jenna,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carmen,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz