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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Boots looked better in person than on the model which I figured lol perfect fit and I love them will be ordering more!
I have a hard time finding shoes because of my size. I mean shoes that look great on your feet and not like grandma shoes...lol. Right I'm having problems picking out the fight style me, cause you gave so many to pick from. I pick out the wrong size for me on a pair of shoes but justfab assure me that everything will be alright as long as I follow the instructions in a timely manner.
Hello Deborah,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Hello Dawn,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
My new shoes are I am always able to order with ease!
Hello Arequlia,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Hello Maria,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I liked my shoes, I will buy others… the size is correct
The quality is very good
Hello Monica,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
The site is very easy to use and I am pleased at the prices.
Hello Kim,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I have been shopping at Just Fab for a long time and have never been dissatisfied. I recently purchased three pairs a boots and they are perfect! The quality is great and they are true to size. Just Fab is my go to place for all my shoes and style inspiration.
Hello Rachel,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Bad quality and two of the same size zipper piece on the coat. On top; fairly sure the "gold earringA" are resin or plastic of some kind. The coat came with an interior rip, was sent with a shipper that doesn't actually try to deliver
Hello Daniel,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
This company is just a scam. The products are dollar tree quality at department store prices.
Hello Regina,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I absolutely LOVE Just Fab. I have been a member for 10 yrs & don't plan on going anywhere. I love that they send me shoe options based on my likes & looks. I still have yet to come across anyone with the same exact shoes as me & I love that.
Hello Yolanda,
Thank you for your loyalty. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I always get my order on time. The size of shoes fit perfect. The quality is awesome.
Hello Yolanda,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
Hello Diane,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have been with your company for a while now. I love the different types of shoes offered and most importantly the sizes offered.
Hello Sarana,
Perfect! We're happy to hear that our products fit you well! We always aim to cater to all sizes to make our members feel amazing and confident. Have a great day!
Best,
Renz
I love the quality and true to size. Great products
Hello Peggy,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
It's easy to find what you're looking for. The shipping time is great. Most importantly the shoes and boots are made great and I love them. Thanks
Hello Dawn,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I bought a 3 peice black bag. It looked used and it wasn't packaged nicely which caused the bag to look bent. The straps were also missing.very disappointing..
Hello Kayla,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
So I don't write reviews, but I had to review this transaction. So I've been a member with Justfab since 2015/2016 and my entire closet is filled with their shoes. Never had an issue before until this transaction. I originally ordered my shoes on October 30, thinking they'll get here way before my birthday which happens to be November 22. Two weeks after placing my order I get an email saying its running late. Well picture this nothing came in the mail until I called the morning of my birthday. I was then informed by customer service that FedEx returned my order on November 8 and it's back in the warehouse of Justfab. Again, no email or call took place to inform me of this to inquire about the return that I NEVER SENT BACK DUE TO NEVER RECEIVING MY ORDER IN THE FIRST PLACE!. I inquired from the supervisor whom I asked to speak with why Justfab was quick to take my money, but didn't have the common decency to call me or send an email making me aware of what took place with FedEx. OR giving me back my money and store credit back. Instead he proceeded to tell me well its past the 7 days allowed to ask about a return, but you can reorder the items again and we'll ship it out priority. I was so mad that the principal of doing great business is no longer the priority of any company in the 21st century. If I didn't call on the morning of my birthday I would've not received my shoes and justfab would've taken my $$ and store credit...and to salt to the injury only returned $2 back as my store credit. Based on this experience, they've lost a great and loyal customer.
Hello Zainab,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Just fab does an excellent job getting the product to the consumer. I ordered 3 pairs of boots and I had them within a week! This is impressive considering some other sites take forever.
Hello Constance,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Wonderful love my shoes and love having those credits
Hello Natasha,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kiaa,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz