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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I have been with just fab for approximately 5-6 years now, and never have been disappointed. This company has ALWAYS treated me right.
Great products, great price. Styles are beautiful! Love this company, and tell everyone about them. Thank you Justfab!
Hello Dayle,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I had been on the fence about starting JustFab. So far so good though.
Hello Tamaya,
Thank you so much for your feedback! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I found these boots very quickly online. I was excited because they had my size as this was an item low in stock. They arrived quickly and the fit and look is perfect
Hello Cathy,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I have returned items in the past. I have a credit and it does not come off my new purchase amount. How do I get my credit? I will stop ordering if the credit is not applied. I don't want it to expire or something. Thank you.
Hello Shelley,
Thanks for sending your review! Your feedback about member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Some of the boots were uncomfortable and I'm shopping else were
Hello Keyona,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with some of our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered black combat boots and they are awesome! The look great and fit perfect
Hello Janelle,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I ordered my item 11/19 and as of 12/7 it still has not shipped. Customer service says I have to wait 14 business days to get a refund, even with the item just sitting in their warehouse. Pretty dismal experience
Hello Beth,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I received the boot that I ordered. LOVED them but they didn't fit. I requested a return drop off and it wouldn't allow me to. Chose to process return via postal service and due to work schedule, I was not able to take the boots back. Now I'm stuck with a pair of cute boots, I can't wear because they won't allow me to return.
Hello Cristina,
Thanks for sending your review! Your feedback about our product sizing and return/exchnage process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Still missing an order it's 10 days late. I don't have anything else to say but you asked for 50 characters so I'm babble typing.
Hello Beth,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I hate just fab. There is no easy way to cancel the subscription on the website. You have to call in and do that. I have changed my credit card information 3 times and I still get charged by just fab wtf!
Hello Sherry,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Very disappointed.
I have never received my package even though I have paid extra for faster delivery but they just took my money and kept promising me to send the package but it has not left the warehouse so far. It's scam
Hello Rasha,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Size was 100% true and quality very well! I wasn't expected that for that price I would get that boots
Hello Gaukhar,
We are happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
One of my items did not arrive in my package. I was offered a store credit because the item was out of stock but I did not think that was fair
Hello Asia,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Excellent and wonderful fast shipping experience. More of low-heeled shoes need to be enriched
Hello Idalia,
We are glad you are enjoying our products and shipping process! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Shoe quality has gone down, the last few purchases of shoes or boots have been below what I would expect for the cost of item. I used to live the boots but now I don't think I will be purchasing any more. Clothing selection and quality has also been going down especially comparing the cost. I can find much better quality for the same or less price at clothing stores. Especially when outlet shopping. Maybe I'm just getting older and it's time for me to move on from this website.
Hello Kathryn,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
It's a high or miss when ordering shoes, I think they combine the two together shoe dazzle has much more variety of newer styles
Hello Bretarsha,
We're glad you enjoy our unique styles! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Easy to use, customer service has always been prompt but seldom needed.
Hello Pamla,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
It used to be some thing kind of fun because there would always be a bunch of free samples and what not tucked in the box. My daughter and her daughters ordered it for years and we're always tickled with all the little surprises. It just seems like you get what you order. It's not even the fun anymore.
Hello Jonna,
Thanks for sending your review! Your feedback about our product styles and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I ordered wide boots. And they are way to big. The calf area is fine but the actual foot of the boot is HUGE! Very bulky and uncomfortable
Hello Denise,
Thank you for sharing your experience with the boots you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sherry,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz