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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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JustFab always has a great shoe/boot when I need them for whatever occasion.
But since after I mad the purchase I have not been able to log into the account. I have calle twice but the last call was horrible. I explained to the young lady that I was not able to log into my acct I have done troubleshooting on my end i it would still not work, the young lady told me to use a computer to sign in. I don't have a computer, all I have is my phone and my iPad. So because I cannot sign in ask her to delete my account on your webs site she said she did but she did not because we I went to check it still says that I have an account with you all.
Hello Sharon,
Thank you for sharing your experience with your order and canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered Leopard Pumps, and they are head turners! Not only did my order come fast, but I received cute welcome notes and a gift in my new VIP box! I appreciate being valued as a customer! I can't wait to order again!
Hello LaShaya,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I didn't like the fabric of the clothes I purchased.
Hello Alyson,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I ordered some shoes on Nov 24th and I received an estimated delivery date of Dec 1st. It is now Dec 7th and it still says carrier awaiting pick up in the same area the label was created. My estimated delivery date is now gone and I don't know when I'll receive my package.
Hello Marisol,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I always stock up on my boot and heel game at Christmas- not to mention the selections on JustFab allow me to purchase great gifts for my favorite female friends! Always beautiful selections, great deals with no worry if they will fit! JustFab is my go to…everything boots and heels!
Hello Suzanne,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Hello Venus,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Hello Annie,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Hello Shelly,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
My experience is has been amazing. I got the wrong size shoes in. The return/ exchange process was so simple and easy.
Hello Cynthia,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing JustFab items! We hope you will always have a fabulous experience with us in the future!
Best,
Ivy
Thanks you everything came on time I loved shopping with you guys
Hello Michelle,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater to every shopping need of our members like you! Have a fabulous day!
Best,
Ivy
I had a great experience and they came quick. Any time I had the employee I spoke with was very helpful and solved my problem very quickly.
Hello Laranda,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Ivy
I loved the sale, the fast shipping and the assistance the team provided when I called due to I needed to exchange some boots.
Thank you JustFab!
Hello Teresa,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
Best,
Ivy
The shoes and bodysuit I ordered fit great. Very nice quality and material. Exactly as described online. The website kept glitching and wouldn't let me pay online however customer service was helpful in putting my order through.
Hello Ciani,
We are very sorry to hear that you have encountered a problem navigating the website. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Thank you so much I received all of my packages today everything fits and looks great thank you all so much
Hello Crystal,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have been ordering my shoes from JustFab for years now. I have never had any problems with receiving my orders in a timely manner. I can't comment on returns because I have loved every pair I have purchased.
Hello Teresa,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Ivy
Love the boots I got, better quality than expected for the price.
Hello Elaina,
We always strive for 100%-member satisfaction, so we are so happy to hear that you love your JustFab purchase! Hope to hear more from you in the future!
Best,
Ivy
These shoes was exactly what I wanted and delivery was quick. Will make more purchases.
Hello Bathsheba,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Ivy
Always love ordering shoes from here because what you order is exactly what you get. The sizing is also very accurate.
Hello Lisy,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Ivy
I ordered two pairs of these pumps a few months ago and now I'm purchasing another 2. I can't express how comfy these shoes are being 3inches and thin heeled. Very sturdy, upper material is soft and doesn't bruise your feet.
Hello Ameda,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Charlesetta,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz