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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Everything came on time, but I couldn't fit shoe lace port that goes up my leg, now the shoe port fit me good I wish thst made the leg port more sketchable for people who has the thighs to go up your leg this shoe it not for thick people it is for skinny people
Very easy to navigate and place orders, really like the in transit time to deliver the orders is really fast.
Hello Claudia,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Everything was on point. From the price paid to packaging to delivery.
Hello Caroline,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I am very happy with my purchase, they are better than I expected.
Hello Elizabeth,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
A lot of choices, smooth ordering process. Order came in quick!
Hello Sadie,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
It was fast and almost exactly what I saw in the web. Fit amazing on me and wasn't expensive at all I was shocked
Hello Ester,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I BEEN MISSING 3 SHOES ON 3 DIFFERENT ORDERS SINCE MONTHS AGO AND THEY HAVEN'T RETURNED MY MONEY, REPLACE MY SHOES FOR ANOTHER SAME SHOES,SIMILAR. OR DIFFERENT! THEY KEEP PROMISING ON A BUNCH OF RECORED LINES THAT THEY WILL RETURNING MY MONEY SOON, REPLACE MY SHOES, AND EVEN CALL ME AND EMAIL ME TO SCALATE AND SOLVE THIS BIG ISSUE AND NOONE HAS DONE $#*! ABOUT IT!
Hello Dalkys,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the missing items.
Best,
Renz
Hello Mary,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Package arrived in a fast timing. The return process was quick and easy
Hello Latifah,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Quick, easy, and kind. Never had such a smooth experience from ordering, to exchanging for a new size, to delivery. Love you guys!
Hello Andrea,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Hello Mary,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everything was great. My boots are fantastic, and I loved them.
Hello Valentina,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I loved every detail of the heels I received it was exactly what I expected.
Hello Amber,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I've been waiting for my package for awhile now with no info on tracking no updates and it's hard to get in contact with anyone regarding my shoes. I was given three arrival date we passed all 3 dates by five plus days still NO UPDATE OR SHOES!
Hello Zeniyia,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
The products are well made and as described. The sizes are off(smaller) than advertised. Boots were small and clothes a little smaller. I'll have to return the boots. I will order again but with the knowledge that products run small
Hello Leanne,
Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The boots were great and the quality is exactly what I expected. So i am very happy with my boots.
Hello Maureen,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
I absolutely love it! I wear it and it is easy to pair it with.
Hello Jennifer,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Loved getting my order - everything fits and the quality is good, too!
Hello Suzanne,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Fast shipping great customer service.love the style of the shoes.
Hello Nicole,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wayneneisha,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary