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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Ordering has always been easy. Site is very user friendly.
And the shoes I've ordered throughout the years, have been good quality, priced right, very comfortable and look great so I'm left with happy smiles!
I made my order im going to an event for my 3yr anniversary and they were supposed to be here 2 days ago. It said on way back to shipper. Why, I dont know alls i know is i bought a dress to go with my shoes I did not receive. It was over before it began! SAD
Hello Lisa,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I've contacted the delivery company and not heard from them. I don't have my shoes!
**UPdate - it was delivered to the wrong address, the people just brought it to us 2 weeks after it was delivered. Shoes look great! Fit a little snug
Hello Lisa,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I am not pleased with the delivery system, I am yet to get my package for a week now
Hello Jennifer,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
Hello Tamara,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
The price, the boots, delivery was easy. Highly recommend the site. Boots are so comfortable too.
Hello Alexsandra,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
The entire process was so smooth and easy. My delivery came in earlier than I expected it. The packaging was cute and classy and I really liked the gift you guys threw in there for me. I intend to be a regular
Hello Kimberly,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Fast delivery, shoes and clothes of very good quality. I like it a lot.
Hello Belen,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I received my package 2 days before expected date, I really love the item I received and can't wait to shop with this company again!
Hello Caitlin,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I've shopped with JustFab plenty of times and have always had great service.
Hello Debbie,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Upon ordering seven different pairs of shoes—sneakers, stilettos, pumps, combat boots, booties, and knee high boots, I will only be keeping two due to the poor quality of the five other pairs. I would only be keeping one pair, but I threw away the box containing the barcode needed to return them, according to the JustFab return policy. Deeply dissatisfied on the lack of reliability, will recommend company with absolute hesitation, discretion,and much needed caution, and will use other avenues for shoe purchases hence forth.
Hello Katrina,
Thank you for sharing your experience with the quality of the items you ordered, We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Not happy about the Charge / credit with this busy month.
Hello Martha,
Thank you for taking the time to leave a review and your feedback about our skip-the-month feature is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I had a super fabulous experience with JustFab! They exchanged my order with no problems!
Hello Brenna,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Outside of my package not arriving when I was told it would arrive everything was great
Hello Lisa,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
This company seems like a good idea at first, but after being a member on and off for a couple of years I cannot in good conscience recommend.
The sizing is inconsistent: I have ordered clothing based on my measurements and it hasn't fit when it arrived, even if my measurement hasn't changed.
The quality is inconsistent: for example, I just purchased a loungewear set and the waistband was disconnected for half of the pants so there's a huge hole.
The comfort is inconsistent: for example, I ordered a pair of heels and they were THE MOST UNCOMFORTABLE shoe I have ever owned, even though customer reviews said they were great. It gave me the feeling that the reviews were "sponsored" and insincere.
The customer service is fine.
The inventory is fine.
All in all, I cannot recommend, but I won't go around bashing this company either.
Hello Celeste,
Thank you for sharing your experience with the quality and sizing of our items. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love them a lot they fit perfectly and go with a lot of my outfits
Hello Nasirah,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I ordered three pairs of shoes, all arrived at a reasonable time, are great quality and look and were affordable! Highly recommend!
Hello Cindy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The website they use for deliveries said my shoes are supposed to be here the 4th by the end of the day yet nothing has arriver. Honestly I just want my shoes.
Hello Pangy,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
The shoes I ordered were as hard as stones, I return them for this reason and they don't give me all the money back.
Hello Paola,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have shopped with JustFab for years and have always sworn by their products. Great quality shoes and the plus size tummy tamer jeans are my all time favorite, but in recent years the selection has completely dwindled. The plus size clothing is nearly nonexistent at this point. It's just a little disappointing and keeps me from buying regularly.
Hello Lindsey,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sarita,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz