On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Wrong size will not shop here no more
So sad that color wrong size dam dam dam
Fast Shipping
Boots are exactly how they were listed!
Wearing them every Day!
Hello Marsha,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Always positive experiences for five years and going strong
Hello Valeria,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Hello Shauna,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
It's my second day of wearing them and they are squeaking. I still have my old pair in good condition and doesn't even make a noise. I need a refund
Hello Charity,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Usually my experience with JustFab is good, however this time it has taken over 10 days from the time it said it was being delivered and I still haven't received my item.
Hello Shawnie,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have loved every pair of boots I have gotten. I truly have recommended several people to join and become a VIP member. I'm very satisficed.
Hello Jamie,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
Todo me encantó, muy puntuales.
El producto me llego y es igual al que se eb las fotos.
Hola Fernanda,
Gracias por dejar una evaluación. Nos alegra saber que está satisfecho con su compra. ¡Nos aseguraremos de crear continuamente productos que se adapten a las necesidades de nuestros valiosos miembros como usted! ¡Qué tengas un lindo día!
Mejor,
Renz
Producto de excelente calidad, llego super rapido y la talla corresponde al 100%
Hola Lorena,
¡Impresionante! ¡Nos complace que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de brindar los mejores productos y servicios! ¡Qué tengas un lindo día!
Mejor,
Renz
Prices is fantastic. Quality is good. Shipping is fast. Customer services is extremely helpful and kind. I've never had a bad experience with all my orders.
Hello Patricia,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
It was nice and simple. A variety to choose from which made it hard to choose. The boots I bought were so cute.
Hello Nathaly,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The deals are great with being a returned customer and I feel like saved a lot of money. I have two girls and I got 4 good quality boots for less than 100 dollars
Hello Symfani,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
Pedi una talla y me enviaron 3 tallas menos a la q pedi
Hola Karinel,
Todos los comentarios son importantes para nosotros, por lo que apreciamos el tiempo que se tomó para contarnos su experiencia con respecto a su pedido. Nos esforzamos por brindar un excelente servicio a los miembros, por lo que un representante de nuestro Equipo de Servicios para Miembros se comunicará con usted de inmediato.
Mejor,
Ivy
I got 3 pairs of boots on the black friday sale, they all fit perfectly and look soooooo good, im a size 11 and i have wide feet but i didnt need to order the wide width, the regular 11 fit perfectly...and items arrived within one week of ordering, neatly packed.very pleased with my order
Hello Chargrega,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Good experience Excellent category and excellent product and is the same picture
Hello Maribel,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Your shoes are always top quality. This is the only time they have had to be sent back. They usually always fit perfectly. That's a great average if you ask me!
Hello Dawn,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Quick and easy with an on time delivery. Nice booties that feel good.
Hello Valerie,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
My experience with JustFab was amazing. I've bought from JustFab before and have never had a problem. I got my heels in the mail in less than a week. Amazing quality as well.
Hello Morgan,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
My packages arrived quickly and promptly, even during the holiday season with shipping!
Hello Breann,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I'll never ever buy shoes from anywhere else! Best quality and most beautiful styles :)
Hello Berry,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Annissa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz