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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Everything came and were very nice quality. It was fast and they're all warm and wonderful winter shoes!
I placed order on November 24,2022 and today it's December 7,2022 and I have still not received my courier and the status of delivery day just keep on changing everytime. I am so dissatisfied with the service.
Hello Punya,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Everything was perfect!
The delivery time, the packaging, everything!
Hello Nele,
Thank you for the great feedback! We're so glad that everything worked out for you. At JustFab we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
Not the first time I have purchased from JustFab! I am never disappointed! Their quality is exceptional. The service is top tier! Smooth transaction and fast delivery. I will order again.
Hello Abigail,
Thanks a lot for the feedback! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
I love my new boots! Thank you Just Fab.I love it here!
Hello Valencia,
This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review! Hope to hear more from you in the future!
Best,
Mary
Prices were right for a returning VIP. I LOVE the "combat boots". They are so cute and comfortable. The slip on camo shoes are also really nice. I must say that all the footwear I purchased in the past has been heavily used but also treated well. They are still very wearable and look almost new! I will be looking for specifics, but if something jumps out at me...well, you know how that is.
Hello Lotus,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
Best,
Mary
I ordered sneakers and they sent me thigh high stilettos that i can't even fit into
Hello Keyonna,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Buena calidad, rapidez de entrega y buen precio. Recomendable 100%
Hola Verónica,
¡Gracias por tomarse el tiempo para compartir su increíble evaluación! ¡Nos alegra que estés disfrutando de tu compra! Siempre nos esforzamos por ofrecer a nuestros valiosos miembros productos de la mejor calidad y asequibles. Vuelva y visítenos pronto. ¡Tenga un dia fabuloso!
Saludos,
Chad
My experience was bad. I ordered and paid for one thing and another arrived that I didn't even like. And now I have to make a refund. But I can no longer see what they were to take on my trip. My first experience with you was horrible. Since you had the sending error.
Hello Hatamaica,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Takes a time to arrived, but are so beautiful, comfortable, pretty.
Hello Yoselin,
Thank you for taking the time to leave a review and your feedback about our delivery service is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Super happy with the sizing and description of the items I purchased. All items were on point and as listed.
Hello Eva,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing JustFab items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Me encanto mi pedido las botas venia bien, estan muy bonitas
Hello Marisela,
Increíbles comentarios! ¡Fue realmente un placer hacer negocios con usted! ¡Gracias por elegir nuestros artículos! ¡Esperamos que siempre tenga una experiencia fabulosa con nosotros en el futuro!
Best,
Mary
Hello Lisa,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
As a VIP member, I get great prices and extra savings over the year. I just got a pair of luscious suede boots for an incredibly low price. I couldn't be happier.
Hello Maria,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
My experience was horrible and I have been ordering shoes for a while and this has never happen. They sent an email staying that my package had arrive only to look on ring camera and it was never delivered and picture in email was the wrong door. So called and spoke with an rep and he told me they will resend my items and I still haven't received anything. No refund or My Items. Very angry I'm going to discontinue my account with you all and just fab for kids.
Hello Amentheia,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
Finding enough shoes to fit wide feet is so difficult.
Hello Danielle,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I will keep buying from JustFab all merchandise are excellent material.
Hello Jacqueline,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Sizing guide says true to size but definately was not true to size shoes.
Hello Kari,
Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Three if my own arrived really fast and I wore one item the day it arrived like great and fit very well. I wore the second item a few days later and love it. Wearing the third item tomorrow. Still waiting on the boots and it's the only reason I did not give higher rating.
Hello Lacey,
We are glad you are enjoying our products! We always like hearing from our members. We are also excited for you to receive your recent order. We hope you'll like it and looking forward to receiving feedback from you. Have a great day!
Best,
Zeth
I have ordered several times and never have had a problem. This last order of the jeans, that I've had before, in the size I ordered and this time the fit was horrible. Not sure what the issue is, because they are the same brand and size that I am wearing currently. Ugh.
Hello Barb,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our jeans. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Josephina,
It is our desire to keep you satisfied with our services, unique styles, and good-quality products. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary