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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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My order says delivered and never arrived. I made the claim in lasership and in justfab and I have not had any answers
Quick. I ordered 10 pairs of shoes
And boots and they arrived in a timely manner. I had to return 2 pair due to me ordering the wrong sizes and customer service helped me with that.
Hello Valerie,
Thanks a lot for the feedback, JustFab promises to provide unique styles and high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
Hello Erica,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience at JustFab!
Best,
Mary
I've got a pair of boots and I wore them like for an hour (staying in my house) and one just broke like really bad. I tried to contact someone and they never respond me
Hello Andrea,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
At 1st I did not think I would like these boots, but when they finally came, I do love them, it almost took 2 weeks to receive them, thats the reason for 4 stars, but I do luv boots, so thank u!
Hello Pamela,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Everything is always nice. The shoes and boots have long life. I've had them for years. I've received lots of compliments.
Hello Marisa,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes and boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I love their selection of boots especially the fuzzy boots. Great quality and fast shipping.
Hello Danae,
Thanks a lot for the great feedback! JustFab promises to provide unique styles and high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
My experience was wonderful the boots I ordered were in great shape very nice, I love the prices, it was so easy to order, it was also fun shopping on the website, I wasn't disappointed. I hope more people shop from the website so that they can experience the great things I experienced. Thank you!
Hello Kayla,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We, here at JustFab, try our best to provide the best service and unique style at an affordable price!
Best,
Mary
To be honest the quality of the shoes are great but the customer service is on point! Very helpful and quick to response
Hello Jordan,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and Member Service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
This is the third time justfab sends me the wrong pair of shoe. Style was completely different and the size was not a 6.5 but a 10. Low quality shoes. Is a big inconvenience because returning takes time. And reimbursement is not immediate. I canceled my membership.
Hello Nadia,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love Just Fab, I have been a VIP for the past years and looking forward to many many years more. I loved every single shoes I have bought here. 100+ recommended
5 stars plus to JustFab
Hello Dora,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! For further assistance, our Member Services Team will get in touch with you right away.
Best,
Renz
I was tracking my package and it was supposed to be delivered to me in NYC by 11/30/22. But it got delayed and was stuck in NJ, FedEx said "pending" on the tracking for the longest time. I reached out to JustFab and they were not helpful at all. They told me that I needed to reach out to FedEx myself. FedEx has no idea where the package is. It is now 12/8/22, I still have not received my 4 pairs of shoes that I bought from JustFab.
Hello Sarah,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have NO COMPLAINTS at all. The representative was so friendly, knowledgeable and helpful. I wish everyone was this sweet. Thank you for hiring hím.
Hello Myra,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I have been part of Just Fab for a pretty long time, and my only problem with them is the delivery time. It takes so long to get the shoes that I have forgotten about them when they show up.
This is specially bad when you need the pair that you ordered and it doesn't came on time.
Hello Alejandra,
Thank you for sharing your experience with the delivery period of your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Everything fit and was good. Items were good quality. I will continue to purchase from this company.
Hello Jill,
Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I am so happy with my new boots,they come in rigth time and exactly like I saw them in the pictures.Thank you so much!
Hello Yesica,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Hello Katy,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
They're very cute but I could not get them on.there the right size but they don't starch at the top to get your foot in
Hello Bambi,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello San,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
U sent the wrong size and now won't let me return them?
Hello Rebecca,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with the sizing of your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eliagny,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz