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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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My boots are super cute and I love them! I get lots of compliments.
Hello Alicia,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Very disappointed, the boots are very uncomfortable and hurts.
And most importantly i do feel just fab " trapped " us on vip membership. I believe many customers feel the same way. I dont wanna be involved with justfab anymore.
Hello Eliza,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Very happy with my purchases. Priced Just Right with great styles to choose from.
Hello Cora,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I love buying my boots with JustFab! The quality is great and they last a long time and are so cute and fashionable. They ship very quickly and promptly. I love JusyFab for shopping when I want to.
Hello Alaina,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
Best,
Ivy
Good they match the dress I was looking for shoes for
Hello Sharon,
Wow! This is awesome to hear that you love your purchase and our stylish products. Thank you for taking the time to write a review!
Best,
Ivy
Love the boots that I got. I have only worn one pair but I love them. They are very comfortable.
Hello Jessica,
Thank you for your compliment! We are glad that you are satisfied with the styles we have in JustFab. We hope to hear more from you in the future!
Best,
Ivy
I've been getting boots and shoes from Justfab for over a year now. My 1st pair was $10 and since then I've gotten, at least, 20 pairs of boots and shoes, among other things and they always look good and fit and if there is an issue, they are easy to return. I have recommended Justfab to friends and family. I love Justfab
Hello Lavanna,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
Not enough time to view and decide whether to order or skip for the month with only 5 days. Also not seeing the quality of clothing options that I once did.
Hello Lillian,
Thanks for taking the time to write a review. We always welcome feedback, especially about the skip-the-month. We want to help resolve any problems/concerns you have. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
Hello Yve,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Ivy
I'm very satisfied with my purchase and the delivery time was Awesome in 4 days I can't and want complain keep up the good work JustFab!
Hello Aaron,
Member satisfaction is our foremost priority and we promise to always serve you the best. We value our members and so as your opinions. Hope you enjoy your day with us!
Best,
Ivy
The Boot Hill is loose when I walk. I would have returned it but I already threw away the box and the packaging label. Please don't send she's the people when the boot hill is loose
Hello Ashley,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you have. Someone will contact you via email shortly to assist you.
Best,
Ivy
I am new to JustFab and have ordered twice. Everything is true to size so far and of great quality, including their clothes. I have bought 5 pairs of shoes, one I ended up returning. The returns were easy and fast. I returned them because I did not read the heel height and they were too high for me). I am ready to see what's next for me!
Hello Karie,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Attempted to exchange them but it kept giving me an error message. I have ordered before without issue and I like the style of shoes I just want a different size!
Hello Candace,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
My experience is always very pleasant. No problems that I can report even on those rear occasions when I might have to return something.
Hello Rosemary,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
Best,
Ivy
Really bad they charge me $50 with out me knowing supposedly they told me i was supposed to cancell something before the 5th of every month pretty sad doing something like tht on holiday when u are trying to save money for presents sad really sad
Hello Limary,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered a size 6 women boots for regular size calves, but it appears that I received a pair of boots designed for women with larger calves. I love the boots, but the calf area is way to wide. The model wearing the boot in the advertisement is thin and petite, as am I and the boots fit her calves snuggly. I want this same boot style, but in a smaller calf size. I also did not receive a return mailing label with my order.
Hello Charissa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Very disappointed
Status say DELIVERED but is not true. Can't find my package anywhere I'm totally upset with this ser
Hello Paola,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Johnna,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
I spent $10 and got boots that will last for years to come!
Hello Johnnie,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. At JustFab, we try our best to provide the best service and unique style at an affordable price!
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ann,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad