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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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It is always the best quality and exactly as pictured. I cannot stop shopping!
Made an order and checked back on it a couple times. Finally they said it wasn't shipped and items were out of stock and now unavailable. I got them on sale as gifts and now I am unable to get something comparable. Will be cancelling my membership due to poor customer service and communication. I know mistakes happen, but this was handled poorly all around.
Hello Hannah,
Thank you for sharing your experience with your order and our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
This purchase was made without me knowing. I would like my money back!
Hello Nayeli,
Thank you for sharing your experience on an unauthorized order on your account.We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Love all shoes I buy here and clothes. Tennis shoes are so cute.All shoes fit perfect I get size 8
Hello Karen,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a great day!
Best,
Mary
I always love ordering from JustFab, their shoes are amazing, the prices are affordable, and shipping is always fast and easy.
Hello Jasmine,
We are glad you are enjoying our products and shipping process! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Trish,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Fast service! Awesome price! Very comfortable! And has my size! Everyone loves my boots! Lots of compliments!
Hello Sirvart,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Comfortable, good material, true to size
Arrived on time
Hello Nilsa,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Simple purchase, received item and have worn it out twice. It's flaking some of the fuzzies and doesn't stay closed long even though I went a size up
Hello Roshanah,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I explained I wasn't happy with the item and did not like how it looked on me. There was no hassle simply understanding and assistance.
Hello Jo-Ann,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
My overall experience with Justfab has been great. Our package was delivered in a timely manner and the boots are absolutely gorgeous! I will definitely be ordering again in the future.
Hello Keisha,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
They never did tell me that they were going to deduct 49.95 cause I didn't order again that is messed up.
Hello Lorena,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Price was good. Shipping was fast. Quality is great
Hello Ashanti,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services at affordable prices. Hope to hear more from you in the future!
Best,
Mary
Receive my order on time, if not quicker than I expected. Items are always in good condition. Usually buy for my daughter and I. Prices can't be beat and it pays to be a member.
Hello Deseree,
We're so glad that everything worked out for you. At JustFab, we try our best to provide unique styles, quality products, and the best service to our members. Hope to hear more from you in the future!
Best,
Mary
Por primera vez que compro me gusto la calidad de los zapatos
Hello Jaqueline,
¡Gracias por la genial retroalimentación! ¡Se siente bien que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de proporcionar productos y servicios de la mejor calidad!
Best,
Mary
Received my shoes super fast. Literally like 3 days later. Great quality
Hello Gabriel,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
Got these to match a 70s style dress for my graduation in May, and they're perfect!
Hello Jakayla,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
I ordered two pair of boots and they came before expected. I was very happy with the fit.
Hello Dale,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
My delivery came early, the package was left were instructed im very satisfied with my order. Thanks just fab
Hello Daphne,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique the best quality products and services!
Best,
Mary
Not a fan of how credits are used. Have many credits but still always have a balance due. Shipping is on the high side as well.
Hello Connie,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our credit system and shipping fee. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melissa,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz