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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Awesome boots quality and timely shipping. I have been a customer for 3 years
The shoes are spectacular of very good quality and the prices are very good
Hello Jenkins,
Awesome! Thank you for the feedback! We're so glad that everything worked out for you. Here at JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
No obtuve mi primer par de zapatos a 10$ o es una publicidad falsa, también cancelaron la afiliación de mi mamá y su compra por vivir en el mismo hogar y comprar con mi tarjeta.
Hola Jessica,
Contamos con nuestros miembros para llamar nuestra atención sobre situaciones como esta, especialmente sobre su pedido. Un representante de nuestro Equipo de Servicios para Miembros se pondrá en contacto con usted de inmediato.
Mejor,
Ivy
I never wear hats uaually especially pom pom hats but this hat is so comfortable it's warm and is so soft. I wear this all the time. If you like hats this is definitely one for you!
Hello Jessica,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Pensé que era mentira que los botines me salieran en ese precio y lo que más me gustó es que están hermosos y súper cómodos, gracias
Hola Annel,
Es maravilloso leer sus comentarios sobre los productos que tenemos en línea. Saber que está satisfecho con los artículos que ofrecemos a nuestros miembros nos hace felices. Espero que tengas un día agradable.
Mejor,
Lia
My order arrived in a timely manner and was exactly what I expected! Awesome boots
Hello Tonya,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. Have a fantastic day!
Best,
Lia
I love the ease and comfort and my boots fit perfectly even for my wide feet. Easy to slip on and off.
Hello Elizabeth,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I am not pleased with their service at all. I ordered a pair of booties and was sent 2 left shoes. I called customer service to explain this to them as I ordered the shoes for an event and needed them ASAP! The return policy was very inconvenient event though they made the mistake. All I asked was to be sent out the correct shoe but, was told I had to print a label and return both shoes in order to get what I ordered. This is why Amazon is dominating the industry, they make returns so simple for the customer.
Hello Tiffany,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your booties. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I purchased several shoes and love them all. I felt like a kid in a candy shop.
Hello Donalle,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
At first I thought they would be fine but I wore them to the Dr and they are really like a half size too big. I ordered my normal size. Other than that I really like the loafers.
Hello Rose,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Great experience. Just fab shipping has always been so fast.
Hello Nancy,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
They cant do anything with expediting orders! I had to call them to know return was shipped 5 days ago! Your agent who did my return explained that if USPS scanned it, your system would recognize then'll start processing exchange item... Well that was not the case here. You gotto do something about it!
Hello Shiry,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our return and exchange process. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Just Fab is my go-to for fashion footwear. The selection is updated often, and they have a great mix of classic styles to trendy ones. Quality is good for the price point. Customer service/returns or exchanges are easy.
Hello Kate,
We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I ordered my regular size 8.5 and could barely get my foot into the boots. They were a great buy at $12.00 however with 6.99 shipping and another $6.99 if I return them I will be spending more to return than cost to buy I'll fitting boots!
Hello Dawn,
Thank you for sharing your experience with the boots that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Both pairs of boots were great but the heels in the booties were too high for my comfort and safety so I returned them and will buy a different pair. The over the knee boots were phenomenal!
Hello Katherine,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Shipment was lost with the only thing I bought for myself for Christmas. They replaced the shoes they could and gave a refund as credit, which was nice but I would have been happier with my rider boots or something similar to it. I had to call 4 yen's on this order but was told every time that I had to wait 14 days beyond the shipping date to see if it was gonna show up. Tragically disappointed bc by then my favorite boots were out of stock in all size. I Will definitely think twice before buying shoes for a very long time. If they only would have offered to replace the shoes earlier it would have be a Merry Christmas & Happy New Year.
Hello Chesatie,
Thank you for sharing your experience with an item that you have not received. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Of the 4 shoes that I purchased only one fits perfectly. Will have to return them.The sizing was not true
Hello Lynette,
Thank you for sharing your experience with the sizes of the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered on Nov 25 and haven't received my order yet. I am asked to review a product I haven't even received!
Very bad service.
Hello Sneha,
Thank you for sharing your experience with an order that you have not received. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The shipping was fast and my shoes are more beautiful than the picture. I love it
Hello Ny,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Love the sherpa lined short jacket and is a perfect fit! I love shopping JustFab and they have the best deals ever!
Hello Darlene,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tracey,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz