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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I give 2 start because nice color and fast shipping. But it look very cheap and look like a rain boot. Very very disappointed
I am very happy with my purchase. I am livid that JustFab goes ahead to charge me for December even though I skipped the month on 12/01/2022.
This cannot continue to happen. It was never like this. And if continued, it means I'm being coerced to shop even when I have made a decision not to
Hello Crystal,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our skip-the-month feature. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I love the variety of shoes that you have especially the boots and the sneakers. I love that you let me have the option of continuing my monthly membership or opting out the month. I also buy my presents from here for my mum and my sister. Love, love, love!
Hello Amanda,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I buy just one oder package they charge me 40.93$ on 11/23/2022.why on 12/08/2022 they charge me again 49.95 $
Hello Van,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Horrible. First time ordering and last time first time I ordered and I get the wrong shoes I reached out and customer service was rude. Reached out again and was told how could they know they had send me the wrong order seriously. I was just disappointed
Hello Ana,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Really happy with my purchase.! Would definitely purchase again!
My order still has not made it too me it's past the delivery time I want a refund
Hello Kamelia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My order never shipped according to tracking. Justfab stated my order was returned after an undeliverable address attempt. However I had received multiple shipments to this address from Justfab previously.
Hello Katie,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The boots are comfortable and cozy, but not as insulated as I was hoping. I'm going to need to buy some foot warmers before my excursion to Colorado. I do plan to keep them. They'll be perfect for our mild winters here in central Texas.
Hello Lea,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I did not receive my order and the tracking said it was delivered. I ordered this as a gift and the package was resent but it will not arrive on time. Very inconvenient
Hello Maria,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
It was ok. I like the product but I think it is a crock of bolgne that your Just Fab charges $49.95 month if you get something or not to save $ on boots. So I cancelled my membership before my card was charged. That was a bunch of crap. I would rather pay a higher price than have to remember to call or do the online chat to ask to 'pause' the fee for the month or two. That is bull$#*!. I will not be using your company anymore and I will not endorse it to anyone else!
Hello Shelley,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Beautiful, comfy and perfect fit. I can wear my shoes with all of my leggings and that's a plus! I love the style.
Hello Michelle,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The shoes fit just right.
I received my order much faster that expected.
Hello April,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Hello Manal,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I enjoyed the styles of shoes on this site. The only reason I am terminated my membership is because I have foot issues and need better support. Again, the styles are all good and well, lots of good stuff. But I had to go through a number of insoles and other support in order for them to be comfortable.
Hello Shameka,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
My shoes are very great quality and I am so happy with how they look/how long I think they will last. I also had one pair I had to return and the process was so easy.
Hello Jamie,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Both my boots and skirt have fitting problem. Boots are loose on calf
Hello Shivani,
Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Tis the season for boots. And I love boots, I was very satisfied with the feel, look and purchase of my item.
Hello Adafih,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I was nervous that the boot would be too big or too small for my leg but it fit just right! What topped everything off was the price I paid for being a first time customer! I love them! Thank you JustFab!
Hello Chanel,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Nola,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tracy,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the quality of our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad