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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I just freaking love them. I would definitely recommend is boots. They fit perfectly true to size just love them.
I was not at home but was very happy when I saw it was here
Hello Theresa,
We appreciate the feedback and happy that you are having a great experience. We hope you will always have a great experience with us in the future! Thank you and have a wonderful day!
Best,
Zeth
The quality in the boots is great, they are really warm. I love em
Hello Elizabeth,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The representative was professional and answered my question quickly. I am absolutely happy & satisfied!
Hello Sherrita,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
A month ago I made my purchases taking advantage of offers for Black Friday, this is the date and my package has not yet arrived, I sent emails to find out where the package was and no one gave me an answer and I called and they confirmed that they no longer had all the items from my request was disrespectful and no one should inform me or give me answers
Hello Marilyn,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Sara,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I bought a pair of boots from this website while they were on sale about 3 weeks ago, I got the boots and everything was fine. That was my one and only purchase from JustFab. I checked my bank account today and seen they auto enrolled me into their VIP subscription program and charged my bank account $50 yesterday. They said with the sale they had going on for those boots, I "agreed" to subscribe for the VIP membership which is definitely untrue. So if you guys see any sales going on and you're not subscribed and don't want to be subscribed I would shop here with caution. When I spoke with an agent he said they would send me a refund but I won't even get proof that they're refunding me and the VIP subscription was canceled for another 24-48hrs. When I asked for the agent's name or ID to refer back to if I did not receive the money I was told that he could not give me that information.
Hello Skyla,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our VIP membership and Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I had things in my cart that I was trying to remove but the app would not delete them. I restarted the app, removed and re added the app, went to my account using the website and tried several times before I was able to get the items removed before placing my order. I had the same issue with my last order and ended up with two of the same item. Something needs to be done about the site so that the shopping experience isn't such a hassle.
Hello Tamika,
Thank you for taking the time to leave a review. We apologize if you experienced some website and mobile app technical difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I would like to speak with someone due to my card being charged twice after I only purchased from you once.
Hello Marissa,
Thank you for taking the time to leave a review and your feedback about the charges on your account is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
It's taking a very long time to get to me and this is an outrage
Hello Shonte,
Thank you for sharing your experience with the items that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I bought two pairs of boots. I wear a size 9 and should have gotten an 11.
Hello Amanda,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the sizing of our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Ordering from just fab is always easy, the packages arrive in a timely fashion and the shoes are great. These will be perfect for winter time in Mississippi where it doesn't snow but rains.
Hello Jessie,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I had no doubt in my mind that I was going to love these boots when I ordered them. But when they arrived, which shipping was fast and efficient, I loved them even more. The suede material is so soft and they are so comfortable, they are in style and look cute with everything. These was such a great buy!
Hello Amber,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
My experience with the site was okay. I was looking forward to the shoes I bought but they ended up being too big despite them being the size I normally wear. I ended up returning them for a refund.
Hello Lizet,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I just signed up to be a member and chose 3 pair of super cute boots! My tracking came in as shows the package will be "delivered today" after 3 days later of purchase. This package has shown will arrive today for the last 15 days! Location of package has been less than an hour away from me the last 10 days with no movement and I cannot reach anyone to get answers. With that said, I'm sure the shoes will eventually arrive but I cancelled my membership as this was my first purchase & a bad look!
Hello Brandi,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I believe this bag will be perfect for an overnight and a weekend bag for me. The bag I currently used (which also is a Just Fab purchase), does not zip shut. This will definitely be an upgrade. I also love the separate compartment on the bottom for shoes, etc.
Hello Krystal,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with your other bag. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Easy to find what I needed and prices were awesome
Hello Faviola,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Great communication w/shipping...received oder quick! Boots look cute...good quality.
Hello Patsy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Love love love love JustFab, great deals, cute cloths and amazing shoes selection!
Hello Melissa,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
It was pretty easy little pricey I love ordering but gotta slow down
Hello Pauline,
We appreciate the feedback you shared regarding the prices of the items we have. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wanda,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad