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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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UPDATE 12-15-2022: Chad, response below from JustFab, said someone would contact me. No one has and yet they made ANOTHER charge to my card. It is unbelievable that they CANNOT find my account to cancel my membership, but they CAN find my account to make charges, send email confirming charges and send promotional material. This is a money hole that the consumer cannot get out of. BEWARE!
ORIGINAL COMMENT: I have canceled my membership twice and they continue to charge my card via PayPal. I am forced to buy shoes I don't want because of limited selection, and quality is not very good. Do not sign up with this company. It is impossible to cancel the membership with them. When I called Customer Service, they said they could not find my account yet they certainly can find to make the auto payments. I WANT OUT & THEY REFUSE TO RESPOND!
Hello Linette,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our products and VIP program. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I am very pleased with the look and quality of my purchase.
Hello Deborah,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I purchased 5 items and paid 7.00. Love being a part of this online subscription!
Hello Shannon,
Thanks a lot for the feedback! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
My experience was good. I love the boots I got.
They were delivered on time, in good condition and they fit well
Hello Janice,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Great winter boots. Good quality and very fashionable
Hello Andrea,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Luckily the shoes where all accounted for and undamaged. However, the box did come open and the tags on the Oxfords I ordered was already broken off. Please change your courier because they are doing a horrible job.
Hello Kaylin,
Thank you for sharing your experience with the order you received. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
So I have been a Just Fb customer for several years and I must admit that the shoes sizing change after Covid hit is just not right. I don't oder often usually around the holidays and for the past two years I have had to send the shoes back and even lost money because I was told that I could no longer xchng due to the time lasping! Mind you I had returned the shoes twic because I ordered a size up and wide because the shoe was too narrow around the ball of my foot and the calf was just a little too tight well once I did that the shoe was way to wide and it was just not a good look. The next time remembering the last year order I decided to order my size but wide only for the shoe to still be small around the ball of my foot but way to big around my calf (different shoe) so I said ok let me try to order a size up but not wide nope still not right so then I finally asked for a return only to be told that it was no longer eligible for return just credit that was only for 10 and I paid 49.99 originally for the shoe. Did I feel robbed yes did I feel cheated yes. So this time I said I will write a rvew on the shoes I just purchased and guess what all 3 pair I have to return because all are too narrow even after going a size up. So sad and frustrated as the shoes are even stated as wide lol not US wide maybe EU.
Hello Tonya,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the sizing of our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Three pairs of boots... all cute on website. Upon arrival one pair looked so cheap and crap i would never wear them. Next pair or ankle boots had a rounded pointy toe (think cowboy boots) but the sole was cut like a square. Looks like it is a defective product and is very noticable. Last pair of boots fit is goofy too. I didn't order wide or wide calf but the calf is huge, HUGE, nothing like the picture. My experience as a whole with JustFab is maybe 25% of the time the item is good, the rest of the time they are a disappointing waste of money.
Hello Colleen,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My experience was wonderful! Received a promotional code for signing up and got my boots for $10! I love my boots. They even had them carefully wrapped so they wouldn't get damaged.
Hello Megan,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I purchase a bucket load of boots and shoes for a low, low, low price, that I have bragged about my purchases to anyone who will listen. They seem happy for me (but they probably want me to shut up).
With price of some foods (like paying $3.71 for the price of eggs, I choose to buy shoes instead).
I lot of women don't like the idea of paying $39.00 a month (but I have only forgot to call a skip a month only twice in the last 2 years, I feel that this is by far the best way to buy shoes, boots, purses, hats, or anything else. THANK YOU JUSTFAB!
Hello Linda,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Iam very happy with my purchase. The boots i bought are nice and comfortable. Price is very reasonable too
Hello Laura,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Product was of very good quality. It arrived within the estimated time period.
Hello Temi,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I had purchased shoes from this page before and they were ok quality, do I didn't keep my subscription. I decided to try again lately and was pleasantly surprised by the quality. I like the design of the shoes, the interior is very soft and comfortable and the price is good. They've definitely improved a lot.
Hello Linda,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I had 4 credits and ordered 3 pairs of boots on sale for $15 a pair. They used up 3 of my credits and charged me $20 still
Hello Ashley,
Thank you for sharing your experience in using your member credits. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I am really liking my new JustFab shoes! I am just not LOVING them because they are not as comfortable as I was hoping. Could use a little more padding in the sole... But I like them!
Hello Rennan,
We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Fast delivery and friendly service well made Boots
Hello Trena,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Every time I order a pair of shoes from just fab they seem to be inconsistent with sizing I have ordered anything from a 9.5 to 9 and they're always either too big or too small, poor quality, uncomfortable and it's to the point where I really need to cancel my subscription because it's not worth it
Hello Amanda,
Thank you for sharing your experience with our items and canceling the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Absolutely love them! The best boots ive had so far. I can't wait to wear them out
Hello Linda,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a fabulous experience with us in the future.
Best,
Mary
I was worried ordering a 9.5 would be too big because I'm a 9, but it is a perfect fit. The color is spot on to what I wanted to match them with. In the pic the color is more vibrant, however it was perfect. Ordered got my birthday
Hello Kia,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Abby,
We are glad you are enjoying our products and shipping process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth