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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Please, do not charge me $49 a month, I keep cancelling and cancelling
I might never buy shoes from you again
CANCEL
CANCEL
CANCEL
I love my boots very comfortable very fashionable great fit
Hello Latoriya,
Thank you for writing a review! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience! Hope to hear more from you in the future!
Best,
Mary
Hello Nivea,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
The shoes are pretty and comfortable and they arrived early than I expected. Good service overall
Hello Mariedelsy,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I have received multiple, "I love those boots, there so cute." I am so happy with my boots, even though I should have ordered the size below. They are bigger, than expected, but since everyone says they're so cute, I couldn't resend and get size down (that would fit better, lol.) The, pom pom on the side is so cool and (retro) but I love them, would recommend.
Hello Rebecca,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Got two pairs in the same size one was to small the other was to big. Had to return them
Hello Lorie,
Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Survey feedback - justfab
I had been harboring a lot of uncertainty prior to contacting JustFab again.
I had invested a lot of time with agents in recent calls prior as they had done with me and feared I may come across ungrateful given their amazing level of assistance and resolution accepted that calling in again so soon after about something else could be perceived in a negative light and spoke with a couple agents back to back.
I had noted something while reviewing my order history while checking something else when something came to light that I felt was important enough to bring up and called in. It was then that I'd connected with this agent.
Even though I wasn't very clear at first and talked a bit in circles, they managed the call to bring me to the point more directly and proceeded to service every single aspect of every request and question I had had. They additionally saw to addressing even lingering concerns they'd picked up on from within my initial ramblings that saved me the mental effort to clarify myself.
Because the resolution I desired was not immediately available and as expected further investigation was necessary, future follow up was promised following their initiative to forwarded my situation to the appropriate departments & adjusted my expectations accordingly.
In doing so, they saw to it that that all my needs were addressed and left me feeling that I was not unreasonable to bring the matter to JustFabs attention despite not being promised an outcome.
Given the amount of patience, dedication & efforts my agent made during our communication, they rank far above the metrics of scoring available.
I believe they are a member of your team that outperforms the great customer service I have had the good fortune to experience over my years as a consumer and recognize that they stand out as an elite amongst their peers.
What sets them apart is that they not only delivered superb and dutiful service but did so with kindness, sincerity and displayed an emphatic response to my key issues. I am grateful to have connected with them.
Hello Sanaa,
Thanks a lot for the wonderful feedback! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
Great! Very easy, lots of choices, great quality. We LOVE Just Fab!
Hello Laurie,
Your love and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!
Best,
Mary
Arrived faster than estimated time. Many, many beautiful shoes to choose from. True to size. I will definitely order from just fab again
Hello Deanna,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
The process was very easy. They were here in just a few days and fit just fine!
Hello Kathy,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your jeans! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
First, the top part looked like a sock, so I assumed it would be fitted, but it was not.
Secondly, I know they are heels, but they are block heels, yet they were so uncomfortable I am not looking forward to keeping them. But I am sure someone else would like it.
Hello Blessing,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I bought 2 pairs of shoes and it's really beautiful and good quality. Justfab have a lot of type and size to make sure that you can wear it and you will feel comfortable and confident when you wear it.
Hello Thidarat,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I've used JustFab for a lot of cute accessories, like bags and scarves. Always nice quality!
Hello Amanda,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Me encanto mi producto estoy muy contenta muchísimas gracias
Hola Xiomara,
¡Gracias por tomarse el tiempo para compartir su increíble evaluación! ¡Nos alegra que estés disfrutando de tu compra! Siempre nos esforzamos por brindar a nuestros valiosos miembros los mejores estilos y calidad. Vuelva y visítenos pronto. ¡Tenga un dia fabuloso!
Saludos,
Chad
I am loving my boots. They are very comfortable. I have received many compliments on them.
Hello Kimberly,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Got 3 pairs of snickers although all of them are different in style 3 of them were sooo comfy and great quality!
Hello Adriana,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Never again. The shoes do not fit and they hit your bank for fifty bucks every month.
Hello Deborah,
Thank you for sharing your experience with our items and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The booties were lovely… just that some them were very uncomfortable to wear long term
Hello Raolat,
Thank you for sharing your experience with the booties you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love the selection of styles and colors. They go great with my wardrobe. And I'm always trying some new things. The boots are stylish and comfortable.
Hello Michele,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Cute but unfortunately the quality is terrible. They don't hold form.
Hello Lucia,
Thank you for sharing your experience with the quality of our items. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alexandra,
Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad