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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The first pair of boots that I received was the right pair of boots the second pair is not the same boots and when I called them they said that was the same boots that I had ordered and no it's not it's not the first that's not the same boots that I had received the first time just going to send it back and get my money back, not satisfied at all with just fab
Still haven't gotten my order I know it's the holiday season I'm used to it taking just a few say or a week it's been a month now.
Hello McKenzi,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I ordered size 10 wide width boots. They look fabulous, but there is no way they are WW. I can not get my foot in them. Oh well, that's what I get for having wide feet.
Hello Kim,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I was very satisfied with the quality of the boots and the quickness that they got to me
Hello Brandi,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Fine. Always easy to order. I did have to call customer service, because they initially charged me for an order that I had credits to cover, but he was easy to understand, and really nice!
Hello Debbie,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I loved the site until they charged me 49.95 even though I skipped the month. I tried using their phone number, which is a scam line trying to give you life alert necklaces, their live chat didn't work, and their fb chat"couldn't understand my problem". I'm pretty sure it's a scam all together at this point. Justfab, if you read this plz respond with a working phone number so we can work this out.
Hello Sarah,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Always love my items I order. I have been a member of justfab.
Hello Marcia,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Omg my boots looks just like the picture. The size fits perfect and I just love love loves the color. The packaging was great. And they came early so I had them before Thanksgiving. I will be ordering again. I just order my grandbaby some boots. Can't wait to show y'all.
Hello Snowlandria,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Easy to order. Received shoes on time. Pleased with both pairs ordered.
Hello Teri,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I was charged for product I did not ask for nor did I receive. I will not be paying for shoes sent or stolen. I got my 4 pair of boots that I requested but the 2 or 3 extra pair you sent to the address are not my responsibility. I tried to explain what happened, but you ignored my complaint now you want me to pay for shoes I do not have. Do better the next time please!
Hello Shondra,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love being able to shop easily, find what I want, and it's on its way
Hello Lisa,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I love my two pair boots I ordered, they super comfortable and looks good. The shipping was in a timely manner as well. Overall good experience.
Hello Catrina,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
They have great deals,perfect pricing, and great quality clothing. I can't get enough, every piece I pick just adds even more style to my wardrobe!
Hello Stacey,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Shoe selection:
The shoe selection is really cute sometimes, but not very robust. I was searching for cute/simple wedge platforms and boots over 7 months, but it seems to lack the necessary basics. So many cute shoes are ruined with weird patterns or colors.
Price:
The price is okay - it seems like you're getting a great deal with all the discounts they always throw in, but then you forget you're paying it in the monthly fee ($50/month)
Membership:
The $50/month membership was fine when they emailed you 5 days before you'd get charged (you have the option to skip the month), but they stopped sending those email reminders, which led to being charged on months when nothing cute was available. Not really a pro tip, but if you try to quit, they'll give you more deals. Insist on quitting 3 times with the live chat agent for the best deals.
This has run it's course with me, hope it gets better!
Good afternoon,
Im very surprised and disappointed on the appearance of my package when it was delivered. I normally have a great experience with the company and delivery. But, my package arrived in poor condition. Either it was tape poorly for delivery or someone opened my package and attempted to re-tape it.
Hello Ilene,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
Never recieved my purchases
The associate was hard to understand and updated my address wrong
Still haven't received either of the 2 orders
So I am very dissatisfied
Hello Queeni,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Need to return it i have to return it please its very big
Hello Omnia,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
It was an accident on my end that I didn't put in the right address. I was upset at the fact that when it wasn't delivered no one reached out to get the right information let alone to tell me there was a problem at all. Until I looked & investigated myself why I hadn't gotten my package. By the time I reached out to get my packaged delivered they said they couldn't do much since they didn't have the inventory any longer. Upset because I feel as they could've sent an email/call or something to avoid this
Hello Dalya,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered the wrong color then sent back for an exchange of the same but was charged for an exchange requesting a redund of the $49.95
Hello Jeanee,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I want my money back you took it from my account without me having to buy anything else I already contacted my bank
Hello Eliana,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jerri,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad