On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
First time ordering from just fab I bought a few great deal on clothing items skirt, sweater, travel bag, jump suit snow boots, tall boots, ballerina shoes, all nice items will buy again
Found a nice shoe, color match, i love the shoe delivery was on point and the size was just right
I'm size 7 and I order size 6.5 but still way too big. It seems like for their shoe size I need 5.5.
Love my new boots. Very stylish and comfortable.
I have a wide foot and have never had luck buying shoes online but the item details on your boots and shoes was very informative, so I gambled. They were a Perfect Fit. I will order again. JustFab Rocks!
Can't ask for anything better than this folks! The product and prices are fantastic!
Its hard to find shoes in my size my snow boots fit great
I like all of the shoes and other products I have bought from JustFab. In the past, if you bought something obviously you didn't need to "Skip" the month. But now you have to Skip even after purchasing something or you'll be charged! That happened to me and I find it ridiculous.
Delivered to the wrong house. Left my last package at the end of my driveway.
Hello Virginia,
Thank you for reaching out to us, and we're sorry to hear about the delivery issues you've encountered with FedEx. We understand your frustration, especially when packages are not delivered to the correct location or left in an unsafe spot. It's incredibly disappointing when things don't go as expected, and we know how inconvenient this must be for you. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
The shipment was fast. The boots are the right size and the quality is awesome and the process is very affordable.
The quality of their product is always great. Shipment time is quick.
Please tell me what I bought so I can comment gladly.
David Javitch, PhD
*******@javitch.com
*******727
Cheap shoes,will be very hard to wear.I have never ordered from you,and won't be ordering again
Hello Ronnie,
I'm sorry to hear about your negative experience with our shoes. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
They are so cute I love them. I would for sure prefer from JustFab again.
I received the wrong order. Called customer services and they acted if I wasn't being honest.
Hello Rose,
We're sorry to hear that you received the wrong order and that your experience with our Member Services Team was not as expected. We understand how frustrating it is when something goes wrong, especially as a first-time member, and we regret that you didn't feel heard. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joy,
We're sorry to hear that the shoes didn't fit as expected. We understand how important it is to get the right fit, and it's frustrating when sizing doesn't align. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth