On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am very satisfied with my purchases.I love just fab. I am satisfied every time.
The experience was quiet easy. I Love the ease of the app.
Just what I was looking for, fit and style was perfect.
But the problem was when I was trying to decide what color boot I wanted to buy from my cart you all went and processed those 2 pair of boots on my debit card without my authorization This was the final straw for me. I hate that was done because I wanted those boots but I will just buy some next week.
Not happy that I paid for quick delivery and did not receive it.
Hello La Verne,
We're sorry to hear that your order didn't arrive as expected despite paying for rush delivery. We understand how important it is to receive your items on time, and we regret that we missed the mark. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I placed this order in December and received notification that they had shipped a few days later. I was very excited! But then there were no updates to the tracking. It showed "waiting for pickup" or something similar for two+ weeks. I reached out to customer service to request information and they said there was nothing they could do since the package was still within the delivery window. I had to wait until that window passed in order to request a reshipment. I waited until Jan 18, requested a reshipment, and also asked whether they could be expedited since I needed them this week. They said no. So I waited almost a month, never received the first order, and now the second order will be delivered after the date I actually needed them. This was not a great experience.
Hello Alysson,
Thank you for sharing your experience with us, and we sincerely apologize for the frustration this situation has caused. We understand your disappointment — waiting for an order that was delayed, especially when you were excited about it, only to find that it was stuck in limbo with no tracking updates, is incredibly frustrating. We also recognize how inconvenient it must have been to wait almost a month, only to have the second shipment arrive after the date you needed the items. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
I order one thing I got something totally different
Hello Sylvia,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to receive a different item. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Lots of winter boots on sale. I bought 5 pairs of shoes and used a credit for under 10$! Great quality and all my family members loved them!
Comme toujours, tout est agréable à utiliser, la marchandise est de qualité.
They have the boots I love and great prices! Online process is simple & easy
Great product and prices were excellent I will order more since it looks like a good quality
I bought two pairs of boots for next to nothing...like under $20 using JustFab's first time buyers promo! What a deal. I almost messed up the order until I realized that bundling the purchase would save me so much money. Thank you JustFab!
The order was filled quickly; boots are attractive and fit well.
My last purchase from just fab was delivered to the wrong suite, the lady stole my package and didn't want to give it back to me. I have to get management and had to review the camera.
I had previously reached out to just Fab because I didn't know if I was going to get them back, they were willing to resend the package, thank God I got my Boots back, but it's the thought from the customer service Representative..
My shopping experience was not so great, I have been with just fab since 2013, bought so many shoes.
But somehow the shoes now are different, size 11 are super tight, and very uncomfortable.
Not happy.
The opening of the boot is narrow I can't even get it on it's the right size
Hello LaTosha,
Thank you for reaching out to us, and we're truly sorry that you're having difficulty with the fit of the boots. We understand your frustration when you find a pair of boots that you like but are unable to get your foot into them due to a narrow opening. We also recognize how this would make them uncomfortable and unwearable, even if the size is otherwise correct. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
Shoes came on the date given. The shoes have great quality.
I hear from my buddy that you all had a shoe that I've been looking for. So I got on the site and found the perfect shoe. And the price was amazing.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kwanfe,
We appreciate you contacting us and letting us know about your concern. I sincerely apologize for any inconvenience this has caused you regarding our website and I understand how annoying that must be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad