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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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When I would shop for shoes or clothes I would always get sent to JustFab so I would get out of the website because I would say it's too expensive without looking but I was wrong because after doing this for the fourth time I looked and I bought 2 pairs of sandals, 2 pairs of boots and a handbag and I still had money in my $300 that now I just shop JustFab and the reason I named my review royalty is because I never have shopped online and received my package within 2-3 days and I do with JustFab i love it and don't even ask how many times I shop now
Not worth it. Runs small and the material does not feel good
Hello Nicole,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everyone is asking me where I got this winter jacket from keeping it a little secret for myself.
Hello Niki,
Thank you for the kind words that you've said about the jackets we have online. We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
Best,
Mary
Mi desacuérdo es por la membresía! Cuando me ise miembro no me dijeron nada de tener que pagar $50 por la membresía. Se supone que la membresía es para obtener ofertas y comprar. No para que me cobren $50 al mes sin comprar. Ni que fuera a comprar todos los días para que me cobren eso. Esta es una estafa te venden un par de zapatos en $15 porque ni fueron $10 como dise la promoción y con lo que te cobran de la membresía se cobran 5 veces el par de zapatos. Necesito que me cancelen esa membresía porque no me van a robar $50 así de fácil.
Hola Melanie,
Todos los comentarios son importantes para nosotros, por lo que apreciamos el tiempo que se tomó para contarnos su experiencia. Nos esforzamos por brindar un excelente servicio a los miembros, por lo que un representante de nuestro Equipo de Servicios para Miembros se comunicará con usted de inmediato.
Mejor,
Ivy
Everything went as plan. I loved everything. Arrived on time.
Hello Christina,
Thanks for the great feedback! We could not make it without your love and support Every day we are looking forward to serving you.
Best,
Mary
The rep was very helpful in exchanging my items and sending return labels
Hello Thajuana,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I have been dealing with Just Fab for a while now, and have always been satisfied, and pleased with every order. I will continue doing business with Just Fab
Hello Jewel,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I was looking for a tote for work that was stylish and would hold my laptop. This tote met all my expectations. Love it!
Hello Laurie,
We're glad that you are loving your purchase! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
In more than 1 occasion I've received the wrong item. Waste of my time if your picking dept can't send the right item.
Hello Jeannie,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Terrible customer service and shipping company used. The customer service reps that I talked with the second to last time and the third to the last time were (the woman) was very rude and could not care less if I canceled membership. She said, " I will cancel it for you now." (Without hesitation) very bad impression of the company from her behavior.
Hello Kimberly,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our shipping service and Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Ordering online with JustFab makes shopping easy and from the comfort of my home - a really great thing is that they fit and they are delivered in a very timely manner
Hello Betty,
Thanks a lot for the feedback! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
Hello Erika,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Best,
Mary
Excellent customer service and delivery. Easy to navigate website.
Check out process was quick and easy.
Hello Valora,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I ordered 4 pairs of shoes. They all fit perfectly. They are not the highest quality but for me just fine. It fits my budget and the styles are cute so I can buy more of them.
Hello Teresa,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Best,
Mary
I was able to place my order easily and I received my package sooner than expected!
Hello Sharetha,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia
My shoes are just what I wanted. I haven't worn them yet. I'll wear them as soon the weather gets better.
Hello Margaret,
We're glad that you are loving your purchase! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
My experience with Just Fab have always been great. I love the shoes and they always have great sales.
Hello Crystal,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
Best,
Mary
Tried to do a refund on my order and the cute code won't come up so I can't return them and they're the wrong size none of your clothing sizes are mine anymore either so I canceled my subscription
Hello Faith,
We regretfully note that we received your feedback regarding our return policy. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Not happy, I cancelled, Because they charged my new bank card, that I did not give them the information for.
Hello Emily,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with your card. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Hello Mina,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sylvia,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a great day!
Best,
Mary