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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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2 great sweaters
Thank you,
Trish
I do not have 50 characters worth of thoughts
I'm a huge fan of Just Fab. I love the products, service and sales! And when I'm less than happy with a purchase I can return it no questions asked. I must own over 50 pairs of Just Fab shoes and boots. Not to mention the fashions.
Hello Selina-Marie,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
My purchases of your variety of items, continues to impress me to buy more! The prices are fair and fit always perfect!
Hello Sherry,
Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.
Best Regards,
Clark
2 out of 3 pair fir perfect. 1 pair was too narrow.
Hello Christy,
It is with great regret that we received your feedback regarding the size of our products. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Todos los zapatos son de excelente calidad, los precios me han permitido adquirir varios modelos. Los seguirÃa recomendando 100%
Hola Helimar,
Gracias por su increíble revisión y por compartir esto con otros. Queremos asegurarnos de que obtenga más de lo que pagó y tenga una experiencia que nunca olvidará cuando se trata de compras en línea.
Atentamente,
Clark
I'll be canceling as soon as I find time to call. Can't even cancel easily...
Hello Alexandra,
Thank you for sharing your experience online and canceling the VIP membership. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
It was very easy to order, my size was in stock and good prices.
Hello Marilyn,
We're glad you enjoy our unique products and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Comfy slippers - fit just right warm and cute. Good for at home just relaxing
Hello Amanda,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I am not happy with "program" that I am in with them. It really is a pain to keep electing out of a purchase every month so I am not charged. I have credits sitting in my account and I have not been happy with the selections they have. Their styles have changed.
Hello Michelle,
It is with great regret that we received your feedback regarding our VIP program. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
Still haven't received my shoes and it's been a month. Shipping won't update. I want my shoes or my money back
Hello Hannah,
We regretfully note that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Fun website easy ordering...my sneakers did not fit over my arch but I gifted it to my daughter. The boots and dress shoes were high quality for the price.love the VIP treatment ty,ty,ty,
Hello Tiane,
We are glad you are enjoying our products and the VIP membership! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Experience was great. Love the items I purchased. Great for the weather here in Florida.
Hello Kimberly,
We're glad that you are loving your purchase! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I love the quality of boots. Always true to size. Great sakes. I think I bought over 33 pairs of boots in last year. I refer many people.
Hello Cheryl,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
I had a few member credits from when JustFab stopped sending me reminders to skip the month. So i finally got around to using them while they had a huge end of season sale. I ended up buying 8 pairs of shoes, 6 pairs of pants, and 3 sweaters and i only ended up paying like $15 with shipping and taxes included. Everything arrived much quicker than previous time i'd ordered from them and it all fit pretty good except one pair of heels that said the correct size but fit like 2 sizes bigger. That's never happened before so its the one exception.
Hello Nathalie,
We appreciate the feedback you shared regarding the sizes of our products. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Just fab is my number one place to order my boots at I'd love spending money good quality, good shoes and boots. I will continue to shop at Just fab.
Hello Renita,
We’re so glad to know you're satisfied with our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Lots of fun, fashionable shoes to chose from! Great quality!
Hello Pamela,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Great selection, great prices, fast shipping, excellent customer service
Hello Amelia,
We are glad you are enjoying our products and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The agent was very helpful and answered all of my questions.
Hello Mattie,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
Hello Ann,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Hello Peggy,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing our products! Have a great day!
Best,
Mary
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Trish,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia