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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I needed a pair of new black sneakers. I found a great deal on JustFab! They are extremely comfortable and stylish!
There are some shoes that are a little tight around the sides. I wear a 12 and some shoes be so tight I give them away. Just thinking you should go up to a 13 for more wide feet like myself. Great quality shoes
Hello Christina,
Thank you for sharing your experience with the shoes you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered two pairs of boots, both size 9. One was way too big, the other way too small. Thankfully the return process was easy.
Hello Courtney,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Great shoes! Thank you very much. Very surprised that it was only for 10$.
Hello Shweta,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I love shopping with them one thing I love is when you sign up u just pick your shoes out that u like. No need to go thru all that ….
Hello Latoya,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
This is my first purchase, so i got it for cheap price.i like the color, style, and good quality. And I recommend this to everyone.
Hello Marife,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Exelente calidad, todo igual a la foto, la talla corresponde, estoy satisfecha con el envío.
Hola Taymi,
¡Nos alegra que disfrutes de nuestros estilos únicos! ¡También estamos felices de que sus artículos encajen perfectamente! ¡Prometemos continuar fabricando productos más hermosos y de buena calidad solo para ti! ¡Gracias por compartir tu maravillosa experiencia con nosotros!
Mejor,
Zeth
Ain't no heels, high enough. + the calves on the boots are wide enough: to keep me coming back to youuu!
I love JustFab! Hoping they sponsor me some time as they've no idea how much I market their brand in person to all my friends and family!<3
Hello Samantha,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The structure of the shoes are a bit of an issue. This has been my normal experience with the company. It's hit or miss with shoes. I'll probably no longer buy shoes.
Hello Lanissa,
Thank you for sharing your experience with the shoes we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Loved the boots that I got and worth the money that it cost!
Hello Ramya,
We're glad that you are loving your purchase! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Thank u so much beautiful boots I recommend it cz they like it the style hope u had a brown color too or white God bless
Hello Gretchen,
We're glad you enjoy our unique styles! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Great as always enjoy buying from Just Fab get the order in reasonable time.
Hello Liz,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
Got a sweater on sale that is soooo comfy. Pants I ordered are cute but just a little long. Losing a star because while the two pairs of shoes I ordered are both 8.5, one pair fits tight, and one feels almost a whole size too large. Confused on the sizing.
Hello Bridgette,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Me gustaría dar 5 estrellas pero un pedido está tomando más tiempo del tiempo que suele tomar y no tengo ninguna actualización. Por otro lado todos los zapatos y botas que he pedido son de buena calidad y con un hermoso acabado. Me encantan todos mis productos.
Hola Carolina,
Agradecemos que nos haya informado sobre esto y le pedimos disculpas por cualquier inconveniente que haya tenido con su pedido. ¡Lo valoramos como miembro y queremos hacer las cosas bien! Un representante de nuestro Equipo de Servicios para Miembros le enviará un correo electrónico de inmediato.
Mejor,
Ivy
I'm usually always happy with my purchases. One time I had an issue with the size but it was super easy to returned.
Hello Brenda,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Hello Lisa,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I don't even know where to start...let's talk about how hard it was to cancel my membership. There is now an online option which is great but before you had to call a 800 number during certain hours so instead of waisting my time of the phone I would just skip. But if you forget to skip then you get charged but they don't care if you don't actually have the money in your account they keep trying until they get it or they overdraft your bank account. Then there is spending you credits. Figuring out how to successfully spend you credits without getting charged extra is the biggest pain. Now let's get to the shoes, they have very little selection and most everything is sold out so you are stuck with what you get. Of the times I have ordered this is recently and in the past...I have only had 2 pairs of boots fit and honestly it's because I ordered them too big and I got lucky enough the the calf was wide enough to. In my most recent orders I ordered 2 pairs of boots and 2 Paris of shoes. One pair of the boots I can't wear because my calf's are too wide and one of the pairs of shoes I ordered I can't wear because my feet are too wide for them. I won't bother trying to return them because the last time I tried to return a pair of shoes the "easy" process was a nightmare. So basically the $80ish that I forcefully paid for these shoes that are not quite what they are portrayed I am giving away. Because no one wants to buy just fab shoes on Facebook marketplace. Over all my justfab shopping experience has been treacherous, I don't recommend shopping with them.
Hello Jennie,
We regretfully note that we received your feedback regarding our VIP program and the items we have online. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
The ease of purchasing and the quality of the item received was amazing! The clothing line is very nice.
Hello Calandra,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I loveeeee these boots. They are soooo cute and so comfortable for it to be platform heeled boots. The only thing though is that the boots are tight at the calf. I sized up a half based on previous reviews, but I feel an entire size up would work.
Hello Joya,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Great shoe and clothing purchases that won't break the bank! Not to mention...good quality products that will last you years!
Hello LaRonica,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yolondra,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth