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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I love all the boots and shoes I have purchased. I have also bought for gifts.
Haven't wore them yet, waiting on the outfit I ordered.
Hello Billy,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
The system closed the chat before I could even chat with anyone.
Hello Tien,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
THE SHOES LOOK BETTER IN PERSON! IT WAS WHAT I WANTED, BUT NOW THAT I HAVE THEM I LOVE THEM. THEY ARE VERY COMFORTABLE!
Hello Richina,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
Generally, it's pretty good. Customer service is usually knowledgeable. My last experience wasn't that good. Although pleasant.
My name was changed to Brown due to a card purchase, with that name, which was frustrating, and the representative would not change. Subsequently, I canceled my connection with JustFab!
Hello Deborah,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have yet to be refunded for my return and their excuse is that my second return hasn't been received yet. There's also no way of tracking anything with their return labels. They should be providing an up to date status of where your return is and the status of the refund.
Hello Karen,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our return process. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Order was delivered quickly and everything was in great condition. Couldn't pass up the deals!
Hello Chelsea,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
As great as the coat looked on the model in the pics it looked NOTHING like that in real life on me. I feel so ridiculous wearing it that I don't. Not to mention that the elastic around the wrists is so tight it leaves marks on my wrists. I realize this is a "puffy coat" which I've owned in the past but this particular puffy coat was so full of air I felt like I couldn't move and was suffocating in it. I haven't worn it aside from trying it on in a attempt to convince myself it wasn't that bad... But it is. It's huge, especially on me bc of my size which made me feel fat shamed to add insult to injury. I was so upset I didn't even end take the time to send back. Even if it was a deal, it wasn't worth a penny. I am highly disappointed bc I've been wanting to order from JustFab for quite some time now and I made the wrong choice. I would have sent back but it just doesn't worth the time and postage. Oh, and a side note, my kids thought I was wearing a COMFORTER! FULL OF AIR AT THAT. This was the 1st bday present my boyfriend of nearly 9 years had ever bought me and I can't find the words to get him I hate it, altho he knows me and knows I don't like it he wants me to say it. So that's another reason I baby send back. It was paid for with his card and he would know. Otherwise I could get away with saying oh it's in the closet, I'm saving it for a special occasion (like when we don't have heat and need to keep warm). So disappointed!
Hello Alexandra,
We are sorry to learn that the item you got did not meet your expectations. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
Hello Tarri,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Received my boots and loved them. The only problem is they're a little too big. Next time I'll buy a smaller size
Hello Cathy,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I ordered multiple pairs of shoes. They all fit amazing. Great quality. All true to size.
Hello Kayla,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I can't review as I haven't received this purchase...
Hello Sarah,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I was very pleased with the merchandise and the quickness of delivery.
Hello Darlene,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Shopping with you guys is enjoyable, there's so many beautiful items and very happy with the ones I purchased.
Hello Priscila,
We're glad that you are loving your purchase! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
I received my package quickly and I'm good condition but the shoes were too small. Luckily I was able to make an easy return at a location nearby. I quickly received a bigger sized shoe which I am ver happy with.
Hello Uzo,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
Boots where very comfortable and I got a lot of compliments wish they had them in different colors
Hello Denise,
Thank you for taking the time to write an awesome review! Check out our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are usually released to ensure availability. Have a fabulous day!
Best regards,
Chad
Shipping was fast! The boots are packaged well and made of good quality. LOVE!
Hello Maicie,
Thank you for the great feedback! It feels good that our members appreciate the effort we put into ensuring we provide the best quality products and services!
Best,
Mary
I purchased a two pair of black gym shoes, however I didn't read theat they were final sale, however as soon as I put on the shoes the sole of the gym shoe came apart. I called customer service to have the shoe returned and I was told that it was final sale. I have to keep them however if a customer is purchasing an item from your site I would like to be able to wear the item without it falling apart.
Hello Sharonda,
We appreciate the feedback you shared regarding the item that you got, Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
No reminder to skip or be charged. Everyone is busy and doesn't remember.
Hello Rachelle,
We value the comments you made about our monthly skipping. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joy,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary