Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustBlinds

JustBlinds

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

With a simplified selection of quality blinds, low prices, plus free samples and shipping, justblinds is the easiest way to buy custom blinds and shades online.


justblinds.com
Houston, TX, United States
How would you rate JustBlinds?
grey stargrey stargrey stargrey stargrey star

JustBlinds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and aesthetic appeal of the blinds, as well as the ease of the ordering process. Many appreciate the variety of options and timely delivery. However, concerns arise regarding inconsistent product quality, such as issues with installation and fit, as well as customer service challenges, including delayed responses and difficulties in resolving complaints. Overall, while customers are often satisfied with their purchases, there are notable areas for improvement in customer support and product consistency that the company should address to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
116
quality
509
This company does not typically respond to reviews

Instant Feedback

11,818 reviews

We monitor reviews for authenticity

North Carolina
2 reviews
0 helpful votes
Follow Jane T.
Unfollow Jane T.
Share Review
Report Review

It was very easy. My only disappointment was that the "white" was not as bright white as I would have liked. I am using them anyway. They fit, and they work.

Date of experience: April 14, 2024
Massachusetts
2 reviews
0 helpful votes
Follow John V.
Unfollow John V.
Share Review
Report Review

GREAT COMPANY
April 21, 2024
Updated review

Great company to do business with. I've been buying blinds from them for many years.

Date of experience: April 10, 2024

Excellent web site, Still have all the wood blinds...
February 9, 2023
Previous review

Excellent web site, Still have all the wood blinds I ordered years ago. Keep up the good work!

Date of experience: February 9, 2023
New Mexico
1 review
0 helpful votes
Follow Kelly F.
Unfollow Kelly F.
Share Review
Report Review

Love My Blinds
April 20, 2024

It was nice that I could take my time. Measure and re measure save my cart and return to make sure everything was good.

I have received and installed all but one of my blinds. I did my whole house and it really helped that I could name my blinds. I love them and they look great in my windows!

Date of experience: April 10, 2024
Minnesota
1 review
0 helpful votes
Follow Jorge X.
Unfollow Jorge X.
Share Review
Report Review

They are beautiful
April 18, 2024

It was easy to place my order, with good selection of models and colors

Date of experience: April 8, 2024
Alabama
1 review
0 helpful votes
Follow Mary I.
Unfollow Mary I.
Share Review
Report Review

Quality product, easy install.
April 7, 2024

I'm a repeat customer, love your blinds! Easy order, delivery and installation.

Date of experience: April 7, 2024
Idaho
1 review
0 helpful votes
Follow Kathryn X.
Unfollow Kathryn X.
Share Review
Report Review

Repeat buyer because the website is so easy and the product is excellent.

Date of experience: April 6, 2024
New York
1 review
0 helpful votes
Follow John Y.
Unfollow John Y.
Share Review
Report Review

It's not good that my blinds were only a little over 3 years old and the string broke, and the color has been discontinued.

JustBlinds attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 6, 2024
SocialCare .. — JustBlinds Rep
over a year old

Hi John, while our manufacturers do color refreshes from time to time (discontinuing some colors when new ones arrive) I am sorry to hear this affected you and your order! Please feel free to reach out to our Design Consultants as a completely free resource who can help to match the color as close as possible, at 800-505-1905 option 2 - Austin L

California
1 review
0 helpful votes
Follow Mark V.
Unfollow Mark V.
Share Review
Report Review

The biggest advice I can give is use their customer service before purchasing. So helpful in getting the correct measurements and answering those weird pesky questions to make sure you get exactly what you need. We love these curtains and couldn't more happy with how they all turned out. Using Customer Service gave us a contact and resource that proved invaluable. Worth every penny.

Date of experience: April 5, 2024
California
1 review
0 helpful votes
Follow CRAIG O.
Unfollow CRAIG O.
Share Review
Report Review

Great product and great customer service but...
April 14, 2024
Updated review

... my initial order was lost. Had a great phone experience with the customer service rep who tracked down the issue and got the ball rolling. Received my blinds in short order. Easy to install and they look great.

JustBlinds attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
SocialCare .. — JustBlinds Rep
over a year old

Hi Craig. I am sorry to hear that your original order was lost. I can imagine that this was frustrating and I apologize. I am happy to hear that Carrie was able to provide exceptional customer service and have the issues resolved. -- Ava N


Pretty simple site to navigate
February 16, 2024
Previous review

Pretty simple site to navigate.

Date of experience: February 15, 2024
Florida
2 reviews
0 helpful votes
Follow Karen F.
Unfollow Karen F.
Share Review
Report Review

Great quality, cordless blinds.
April 12, 2024
Updated review

As long as the pictures to pick actual color are true in color, it's fine, but I'd like the companies that offer free samples to be sent first. I took a gamble on this one since it's for our rec room. Thankfully the grey tone was what I was hoping for. And these cordless full bamboo shades offer more privacy, and cut more light than cordless woven bamboo shades.

Date of experience: April 2, 2024

As long as the pictures to pick actual color, it's...
February 17, 2024
Previous review

As long as the pictures to pick actual color, it's fine, but I'd like the companies that offer free samples to be sent first. I took a gamble on this one since it's for our rec room

Date of experience: February 17, 2024
Alaska
1 review
0 helpful votes
Follow Joel A.
Unfollow Joel A.
Share Review
Report Review

Simple and easy to install. The blinds fit well and look custom to the windows. Excellent.

Date of experience: April 1, 2024
Washington
1 review
0 helpful votes
Follow Jonathan W.
Unfollow Jonathan W.
Share Review
Report Review

It was quick and easy.
April 7, 2024

The precise was quick and easy, the blinds were good quality and as ordered. I'm considering ordering more for other rooms in the house.

Date of experience: March 28, 2024
California
2 reviews
0 helpful votes
Follow Louis W.
Unfollow Louis W.
Share Review
Report Review

GREAT PRODUCT, GREAT PRICE
April 7, 2024

Your customer rep Paul Bertuccini was a great help and we got a great product at a really good price.

Date of experience: March 28, 2024
North Dakota
1 review
0 helpful votes
Follow Karin D.
Unfollow Karin D.
Share Review
Report Review

Blinds
April 6, 2024
Updated review

Love them blinds and color I ordered. Loved everything

Date of experience: March 26, 2024

Website very easy to use
February 1, 2024
Previous review

Website very easy to use

Date of experience: January 31, 2024
Oregon
1 review
0 helpful votes
Follow Elaine G.
Unfollow Elaine G.
Share Review
Report Review

Great blinds at a great cost
April 4, 2024

I was very happy with the color and installation. One blind seemed a little short, but we were able to pull it down good enough to cover the space a bit better. The others were great. One thing to note: They block the light when you look at them straight on, but the slant causes the light to come in at a downward angle. They are not advertised as light blocking, but I was surprised at this.
Overall, very pleased.

Date of experience: March 25, 2024
District of Columbia
1 review
0 helpful votes
Follow Crystal P.
Unfollow Crystal P.
Share Review
Report Review

We have ordered multiple blinds at different times after trying out a few blinds from JustBlinds. Great products, easy to install and when we had a product that was broken, the replacement was easy and fast! Lovely and high end blinds for a really affordable price.

Date of experience: March 24, 2024
Texas
1 review
0 helpful votes
Follow Keith C.
Unfollow Keith C.
Share Review
Report Review

Very good, no problem. Great product! Would order again. Great service!

Date of experience: March 23, 2024
Oregon
1 review
0 helpful votes
Follow Timothy O.
Unfollow Timothy O.
Share Review
Report Review

Good experience, good quality.
April 2, 2024
Updated review

The website ordering page was a little wonky, but we figured it out.
Measuring our windows is a little intimidating, fearful of making an expensive error. But when the first batch of blinds arrived, everything fit perfectly.
When naming a window, if there is an "&" in the name, the software does NOT accept it. After several attempts, these entries were discarded. Finally I deleted the "&" and the entry was accepted.

Date of experience: March 23, 2024

When naming a window, if there is an "&" in the name,...
February 27, 2024
Previous review

When naming a window, if there is an "&" in the name, the software does NOT accept it. After several attempts, these entries were discarded. Finally I deleted the "&" and the entry was accepted.

Date of experience: February 6, 2024
Michigan
1 review
0 helpful votes
Follow Kristine Z.
Unfollow Kristine Z.
Share Review
Report Review

Perfect
March 31, 2024

Streamline experience. Just take your measurements and pick out what you want. It's that simple. Perfect

Date of experience: March 21, 2024
Minnesota
1 review
0 helpful votes
Follow Karen Y.
Unfollow Karen Y.
Share Review
Report Review

Great place to buy quality cellular blinds.
March 31, 2024
Updated review

Your web site needs to be a little more user friendly.

Date of experience: March 20, 2024

Your web site needs work
February 7, 2024
Previous review

Your web site needs work.

Date of experience: January 31, 2024