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JustAnswerReviews 21,225

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,033
This company responds to reviews on average within 4 days

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Massachusetts
1 review
0 helpful votes
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Expert "Mike" was terrific
November 15, 2025

We had to decide whether an expensive repair on an old car was worth it. Mike asked all the right questions, gave clear answers, and looked up prices on parts and labor to make sure we knew exactly what to expect. With his help, we can make the call.

Date of experience: November 5, 2025
Connecticut
1 review
0 helpful votes
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Garage door opening problem
November 15, 2025

For reasons unknown the garage door became cocked and would only open 4-5 inches. The Tech described several possible reasons how this could happen and several solutions. He was careful to possible point out several safety concerns. Very helpful all and all.

Date of experience: November 5, 2025
Nebraska
2 reviews
0 helpful votes
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This is the best thing I did for myself
November 15, 2025

I am in an emotional, difficult, complicated, financially bad situation with my employer. It has been years of toxic, irrational, discriminatory treatment. I didn't know where to start. The attorney was able to really hear what I was saying and that is an old feeling I forgot about. She helped me to separate things into smaller parts that I could organize and prioritize. I came away feeling heard and understood, with a direction and a starting point. She even was able to help me figure out what I should and should not do or have while gathering documentation. Thanks you form the bottom of my heart, its been a tough couple of years.

Date of experience: November 5, 2025
California
1 review
0 helpful votes
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Big Relief
November 15, 2025

I was struggling with a matter related to apartment rentals and background checks. Craig worked with me and helped figure out how to proceed. That was what I needed, someone to listen to and help me sort things out.

Date of experience: November 5, 2025
Israel
1 review
0 helpful votes
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אני מרוצה מהשחרות
November 15, 2025

ניסו לעזור שוב ושוב עם סבלנות שירות טוב ממליץ מאוד

Date of experience: November 5, 2025
California
1 review
0 helpful votes
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Inquiry
November 15, 2025

All of my questions were answered except for one thing. The link to use to make a appointment for a meeting with the DMV did not come through with his email. All other questions and concerns were taken take of.

Date of experience: November 5, 2025
Arizona
1 review
0 helpful votes
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It was okayI it wasn't bad at all but it was okay

Date of experience: November 5, 2025
Pennsylvania
1 review
0 helpful votes
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Legal Eagle was great with my situation
November 15, 2025

Deal dealing with Lexor finance and their suspected scam. The help offered my legal Eagle has been spotted on and greatly appreciated.

Date of experience: November 5, 2025
Maryland
1 review
0 helpful votes
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Addressed my concerns, gave me peace.
November 15, 2025

Dr John was very fast at addressing my concerns. He identified the issues with my Mushu right away. Explained everything in thorough detail and gave our household peace and calm with knowing what to expect and what next steps to take. I'm grateful!

Date of experience: November 5, 2025
California
1 review
0 helpful votes
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Kitten and Baking Soda Ingestion
November 15, 2025

My 6 month old kitten ingested some baking soda and was showing lethargy and loss of appetite. I got a really helpful answer here from an online Vet and am very grateful. Thank you.

Date of experience: November 5, 2025
India
1 review
0 helpful votes
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I was not aware that this service was a subscription model and that I would be charged 46$ every months. I ended up paying 3x 46$ for a service I didn't want. I thought that I was paying 5$ for a one time service. I contacted their support and of course they hid behind their terms of service and refused to hear me out although they could see clearly that I only used the service once.

Date of experience: November 5, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Sacha,

We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Texas
1 review
0 helpful votes
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JustAnswer expert knew the way to override the problem and with a little trouble I was able to remedy the difficulty. I have had issues before and there are technical answers to the problems but you need an expert to help you. There are no guides for these problems.

Date of experience: November 4, 2025
New York
1 review
0 helpful votes
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Oven Issues
November 15, 2025

My Verona Italian electric oven stopped working even though it was purchased in 2022. I'm disappointed that it would malfunction so soon especially since this oven is considered a high end appliance. The technician was able to give me clear instructions to fix the issue but I rather call a professional. The technician referred me to a couple of appliance companies that should help me. Thank you for your help.

Date of experience: November 4, 2025
Virginia
1 review
0 helpful votes
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Fairly quick response to my question, and he was able to walk me through the issues until we fixed it. Totally saved the day (and my sanity!)

Date of experience: November 4, 2025
Texas
1 review
0 helpful votes
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Great experience.
November 14, 2025

I had concerns about introducing new kitten to resident cat. She gave me specific steps to try and a timeline. I've already implemented the first two.

Date of experience: November 4, 2025
Illinois
1 review
0 helpful votes
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Scammer
November 14, 2025

I was told that it would cost me $5 to speak to a vet. I paid $5 to find out that lysine chews might work.
I opened my bank statement online and found a charge of $70. There is no one I can contact to dispute this! I tried and was told that i needed to fill out a form and send $5 to talk to a technician!
DO NOT TRUST THESE PEOPLE!

Date of experience: November 4, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Maddie,

We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Pennsylvania
1 review
0 helpful votes
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First try with this service was nice
November 14, 2025

I got the info I needed and hopefully it will fix my problem without having to do more but it is a 21year old truck so I'm sure I will need more help.

Date of experience: November 4, 2025
Florida
1 review
0 helpful votes
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Helpful, Knowledgeable & Patient
November 14, 2025

Anupriya was patient, helpful and very patient, answering all my questions on several devices. {PC computer & my printer] I would highly recommend her. I felt confident with having her controll my computer to help with my issues.

Date of experience: November 4, 2025
Virginia
1 review
0 helpful votes
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Kevin walked me thru getting my renewal paid on time. I am 80 years old and cannot stand in line at a DMV. Thank you so much Kevin.

Date of experience: November 4, 2025
Colorado
3 reviews
0 helpful votes
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Gooey Stuff Dripping From Awning
November 14, 2025

Have a gooey substance dripping from my awning onto side of RV. RV tech was aware of the situation, the particular years affected, and the awning manufacturer involved. Unfortunately, there's current no known recall or warranty fix. The RV tech had had good knowledge, and personal experience with the problem. He gave me enough info regarding the manufacture that I have other avenues to pursue.

Date of experience: November 4, 2025