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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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He did very well I sent them pictures. He contacted me back and explained to me about my basis. I am pleased with the results. Thank you.
He did very well I sent them pictures. He contacted me back and explained to me about my basis. I am pleased with the results. Thank you.
I was very concerned that my basset hound mix, Roscoe, ate one of my blood pressure medicine pills. I called my vet, and she said to call poison control, and it would be an $80 charge. I went online and googled animal poison control and JustAnswer came up, So I interacted with the chat AI. Within minutes, Dr. Paul Brazzell called me about Roscoe. I had already put Roscoe's weight and age in the chat, and he had that information. He calmly reassured me that Roscoe would be okay. He would have to ingest a lot more of my medication to suffer any ill effects. Dr. Brazzell was very nice and didn't treat me like I was an idiot for being concerned about Roscoe, even though it was such a small amount.
I appreciated the prompt call back and the depth of information provided by her. I feel that now I have an understanding of the specific Trust including options and timing that are required in my case, especially because she pointed out that I had been given incorrect information by the agency I report to. I now have complete faith in the answers I received. I am seeking an appropriate attorney in my area to complete the documentation by the deadline. In addition, she gave more than one resource for me to contact.
I had a complex legal situation and had been stymied for several days about how to proceed. JT gave me easily understandable, detailed answers with grace and compassion. I could not have had a better experience.
I had a complex legal situation and had been stymied for several days about how to proceed. JT gave me easily understandable, detailed answers with grace and compassion. I could not have had a better experience.
My Frenchie is experiencing some really crazy twitching. I was so upset. The doctor made me feel better and gave me some much needed references since I am retired with less income now. There was no judging to get us by until I get Lucy to her Vet. She was awesome! I'm sure I will call again in the future and refer to others. Great site! Thanks so much!
My Frenchie is experiencing some really crazy twitching. I was so upset. The doctor made me feel better and gave me some much needed references since I am retired with less income now. There was no judging to get us by until I get Lucy to her Vet. She was awesome! I'm sure I will call again in the future and refer to others. Great site! Thanks so much!
I used this stie one time for a question I had. They charged me $1 dollar which I was fine with. My CU just called me to ask If I had approved a $65 charge, a charge I assume is for an ongoing membership. I did not approve this transaction, so beware if you use this site.
I asked the value of my clarinet and they responded quickly on value and where to sell the clarinet. How do I get the conversation back and I spoke with Marco. Thank you, Monica
Super quick and got an incredible answer that addressed the worst case scenario possibilities but also alleviated my concerns. Noticed other hotline type resources will jump to going to emergency room/vet, but this I felt gave me an answer that was far more realistic (but also of course made sure I knew there was still a possibility of complications).
I have so many things that I am curious about and every single person I speak to has been extremely helpful and knowledgeable. I just spoke to David C Bond and he was fabulous. I always recommend
I have a four-year-old 24KW Generac generator, which would randomly fail the auto test with an E 1100 error. Tim, the technician, gave me valuable insight into addressing my problem with actions I can perform to my propane supply. I'm going to add a fuel filter in the generator's fuel line, probably at a point near the generator.
This search for me was very quick and very accurate.Service was over the top, I believe they wanted to find it EVEN more than me. Very Professional from start to finish.Im
This search for me was very quick and very accurate.Service was over the top, I believe they wanted to find it EVEN more than me. Very Professional from start to finish.Im
The lawyer did as great job helping me understand my rights as a renter living in an a rental unit in which the extreme noise is harming my health and the landlord has not provided a way to prevent the disturbance.
It was OK, but my problem didn't get solved. The only helpful thing was they gave me the phone number of Epson, which I could not find so that helped. I did discover that the printer is a lemon. So I returned it to the store.
Hello Cee,
This appears to be a second review from you.
Please reach out if we can assist you further and earn a five-star rating from you!
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
It was OK, but my problem didn't get solved. The only helpful thing was they gave me the phone number of Epson, which I could not find so that helped. I did discover that the printer is a lemon. So I returned it to the store.
Spoke to Dan. Explained my issue. He walked me thru some information and suggested I purchase a SRS compatible scanner to reset the light.
I ordered the scanner, it will come tomorrow morning and I shall attempt to reset the light.
Very professional. Very good mechanic
My dog ate a piece of a cookies and cream candy bar and I didn't want to spend money at the emergency vet if I didn't need to. My concerns were addressed perfectly.
This was a great experience. As my own doctor's office took a day to get back with me, when just answer helped me within 15 minutes, start to finish. I will definitely use as my go to when I need quick guidance.
I have a dog with a skin condition and it seemed to be getting worse, not better. I logged on at 6 o'clock in the morning and spoke with a very knowledgeable vet who gave me all the answers I needed to get my fur baby better.
I panicked at first but when I spoke to Dr. Irvana she reassured me that my main coon Zara would be ok. Thank you ever so much
After being up for a while in the middle of the night/early morning and worried about my dogs condition, I turned to chatting with an online vet before going full panic mode and calling the emergency vet. This site provided me peace of mind enough for me to not freak out, and wait to call my primary vet when they open in the morning. I am thankful I spent $5 for this service versus potentially hundreds rushing to the ER vet during peak hours.
I think our experience was better than expected, Im a pretty handy guy and got stumped on an issue with our MOtorhome, I couldnt find any You Tube videos (for once) to help me and decided to try JustAnswer. After sharing my issue and answering a few questions, i waited maybe 10 minutes before TALKING with an experienced Technician who gave me what i felt was honest answers based on his experience and good guidence for what to check out and good next steps after that.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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Hello Brian,
We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645