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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Every time I tried to print something, I had to hit the printer screen to make it work. At first, it was difficult to understand Chet because we had a "fuzzy" phone connection which improved when I mentioned it to him.
I needed a quick response to know what action i should take after my dog had eaten chocolate. The online vet gave a clear and accurate analysis.
The only suggestion I have would be to put the pricing structure up front. I'm happy to pay $5 for an answer, but don't really need or want a $38 monthly membership.
My experience with your team of experts was comforting because I had used my credit card several times and could not complete the app after I had submitted my credit card information but they have reassured me and I believe that my package is now on the way because of your customer service thank you
My phone would not turn on. Andrew gave me the information I needed to try to start the phone. Good common sense approach and quick
First time user. Was impressed and I'm not usually impressed. Great service, good communication and found answer I've been looking for online without any luck. Will definitely use them again.
Had a legal question as executor of a will. After explaining the situation the lawyer was able to put my mind at ease about the consequences incurred handling a real estate issue for the estate. Saved me a lot of worry and anxiety on how to move forward.
I found the information and the advice provided concise, comprehensive and delivered in a timely manner. It was exactly what I needed to know when I needed to know it.
My dog ate 900 mg of gabapentin and I was able to save money and talk to vet to find out what to do. They were nice and quick, answered all my questions.
This representative was patient with me and my slow computer and walked me thru all of the steps, and wah-la, it's fixed!. Thank you so much!
Was in desperate need of solving the problem of reconnecting with my Uber account for travel tomorrow. Had pleasant chat with Pearl who referred by problem to technical service. Received call from Shawn, technical assistant who was very pleasant and immediately solved by problem.
We had a little bit of trouble connecting, but once we got that figured out our technician was able to help us with our problem.
Condo association unable to account for assessments fees timely paid. Carried forward charges for four yearson accounting statement, even after receiving proof of payment to the association.
I saw a $5.00 charge for an answer but was charged $70.00 on my credit card after I had gotten answer from a lawyer. It was stated I would be charged $5.00 but that would be refunded. I was asking a question to legal aide in my state. The answer from the lawyer was excellent however. I got the app but do not seem able to sign up. I am afraid to ask anymore questions for fear I will be charged another $70. They need to be more upfront & clear about the charges.
My interactions with Hammad S. Esq., Expert, were very professional and thoughtful. He covered areas that I did not expect him to reach. The ease of communication and directions he gave were helpful and gave me all the help I needed. He is a very understanding and compassionate individual who appears well-informed and experienced. I would highly recommend using this service.
I am pleased with the services I received from the Immigration Attorney. She answered my questions posed and confirmed information I had previously obtained independently. I highly recommend the services of Just Ask and do plan on utilizing them again in the future. Thanks Again!
It was obvious that the first attorney was dog-paddling around a subject that she knew nothing about. Michael seemed very informed about the subject and provided very thorough and helpful information.
My problem was dealt with quickly and efficiently. Apart from a short delay in getting to a technician it was an easy and seamless experience
Am an older female working to repair my Ge Profile Washer to avoid a service call. 3rd day trying to repair. Finally had to contact professional. Was pleased with the guidance I received. Will follow the instructions and keep my fingers crossed
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
This isn’t the experience we want for you. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Regards,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645