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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,352
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Reset Printer
December 22, 2025

Every time I tried to print something, I had to hit the printer screen to make it work. At first, it was difficult to understand Chet because we had a "fuzzy" phone connection which improved when I mentioned it to him.

Date of experience: December 12, 2025
South Africa
1 review
0 helpful votes
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I needed a quick response to know what action i should take after my dog had eaten chocolate. The online vet gave a clear and accurate analysis.

Date of experience: December 12, 2025
New Mexico
1 review
0 helpful votes
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Answered my question quickly.
December 22, 2025

The only suggestion I have would be to put the pricing structure up front. I'm happy to pay $5 for an answer, but don't really need or want a $38 monthly membership.

Date of experience: December 12, 2025
Missouri
1 review
0 helpful votes
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My experience with your team of experts was comforting because I had used my credit card several times and could not complete the app after I had submitted my credit card information but they have reassured me and I believe that my package is now on the way because of your customer service thank you

Date of experience: December 12, 2025
Georgia
1 review
0 helpful votes
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Quick check
December 22, 2025

My phone would not turn on. Andrew gave me the information I needed to try to start the phone. Good common sense approach and quick

Date of experience: December 12, 2025
Wisconsin
2 reviews
0 helpful votes
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First time
December 22, 2025

First time user. Was impressed and I'm not usually impressed. Great service, good communication and found answer I've been looking for online without any luck. Will definitely use them again.

Date of experience: December 12, 2025
California
1 review
0 helpful votes
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Put my mind at ease
December 22, 2025

Had a legal question as executor of a will. After explaining the situation the lawyer was able to put my mind at ease about the consequences incurred handling a real estate issue for the estate. Saved me a lot of worry and anxiety on how to move forward.

Date of experience: December 12, 2025
Connecticut
1 review
0 helpful votes
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I found the information and the advice provided concise, comprehensive and delivered in a timely manner. It was exactly what I needed to know when I needed to know it.

Date of experience: December 12, 2025
Maine
1 review
0 helpful votes
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Dog ate meds
December 22, 2025

My dog ate 900 mg of gabapentin and I was able to save money and talk to vet to find out what to do. They were nice and quick, answered all my questions.

Date of experience: December 11, 2025
Texas
2 reviews
0 helpful votes
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Patient expert advice!
December 22, 2025

This representative was patient with me and my slow computer and walked me thru all of the steps, and wah-la, it's fixed!. Thank you so much!

Date of experience: December 10, 2025
Texas
1 review
0 helpful votes
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Great
December 22, 2025

Great great grwat great hrwat snsksnsjdjd f

Date of experience: December 11, 2025
Maryland
1 review
0 helpful votes
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JustAnswer was my answered prayer!
December 22, 2025

Was in desperate need of solving the problem of reconnecting with my Uber account for travel tomorrow. Had pleasant chat with Pearl who referred by problem to technical service. Received call from Shawn, technical assistant who was very pleasant and immediately solved by problem.

Date of experience: December 11, 2025
Illinois
1 review
0 helpful votes
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A lifesaver!
December 22, 2025

We had a little bit of trouble connecting, but once we got that figured out our technician was able to help us with our problem.

Date of experience: December 11, 2025
Illinois
1 review
0 helpful votes
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Condo accounting errors
December 22, 2025

Condo association unable to account for assessments fees timely paid. Carried forward charges for four yearson accounting statement, even after receiving proof of payment to the association.

Date of experience: December 11, 2025
North Carolina
1 review
0 helpful votes
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Pricing is not upfront
December 22, 2025

I saw a $5.00 charge for an answer but was charged $70.00 on my credit card after I had gotten answer from a lawyer. It was stated I would be charged $5.00 but that would be refunded. I was asking a question to legal aide in my state. The answer from the lawyer was excellent however. I got the app but do not seem able to sign up. I am afraid to ask anymore questions for fear I will be charged another $70. They need to be more upfront & clear about the charges.

Date of experience: December 11, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello,

This isn’t the experience we want for you. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.

Regards,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

California
1 review
0 helpful votes
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My experience with JustAsk was amazing!
December 22, 2025

My interactions with Hammad S. Esq., Expert, were very professional and thoughtful. He covered areas that I did not expect him to reach. The ease of communication and directions he gave were helpful and gave me all the help I needed. He is a very understanding and compassionate individual who appears well-informed and experienced. I would highly recommend using this service.

Date of experience: December 11, 2025
Texas
1 review
0 helpful votes
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GREAT EXPERIENCE
December 21, 2025

I am pleased with the services I received from the Immigration Attorney. She answered my questions posed and confirmed information I had previously obtained independently. I highly recommend the services of Just Ask and do plan on utilizing them again in the future. Thanks Again!

Date of experience: December 11, 2025
Ohio
1 review
0 helpful votes
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Michael Was Very Helpful
December 21, 2025

It was obvious that the first attorney was dog-paddling around a subject that she knew nothing about. Michael seemed very informed about the subject and provided very thorough and helpful information.

Date of experience: December 11, 2025
New Zealand
1 review
0 helpful votes
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Excellent service
December 21, 2025

My problem was dealt with quickly and efficiently. Apart from a short delay in getting to a technician it was an easy and seamless experience

Date of experience: December 12, 2025
Virginia
1 review
0 helpful votes
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Washer error message answer
December 21, 2025

Am an older female working to repair my Ge Profile Washer to avoid a service call. 3rd day trying to repair. Finally had to contact professional. Was pleased with the guidance I received. Will follow the instructions and keep my fingers crossed

Date of experience: December 11, 2025