Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustAnswer

JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+386
See all photos
How would you rate JustAnswer?
grey stargrey stargrey stargrey stargrey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,372
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Zealand
1 review
0 helpful votes
Follow Beverly W.
Unfollow Beverly W.
Share Review
Report Review

Hot water cylinder boiling
December 24, 2025

Question was should I be able to hear my hot water cylinder gently boiling.
I was given all the answers I needed to proceed. Excellent service

Date of experience: December 15, 2025
New York
1 review
0 helpful votes
Follow Adelaida A.
Unfollow Adelaida A.
Share Review
Report Review

Review of JA
December 24, 2025

I had to answer questions to help me with my issue, however, I still got charged $5. Which I understand would be refundable, but was NOT REFUNDED after answering the questions from "Just Answer" to initiate the technician to call me and get my answers.

Date of experience: December 14, 2025
Virginia
1 review
0 helpful votes
Follow Gloria B.
Unfollow Gloria B.
Share Review
Report Review

My experience was good. I was given more information than I was expecting... it was very succinct & comprehensive. If I have questions, I was definitely return and recommend to others. Thank you for your help.

Date of experience: December 14, 2025
Maryland
1 review
0 helpful votes
Follow Bob B.
Unfollow Bob B.
Share Review
Report Review

Ice machine
December 24, 2025

Stopped making ice. After some quick trouble shooting steps our had an idea of the cause. I need to get a part and install it.

Date of experience: December 14, 2025
Nevada
1 review
0 helpful votes
Follow Kim N.
Unfollow Kim N.
Share Review
Report Review

A vet was to much- we followed her answers- my kitty was a lot father along to stop the process and we are just waiting. But I was calmer and knew this was exactly what we needed. I will call again I am thankful

Date of experience: December 14, 2025
Texas
1 review
0 helpful votes
Follow Laura N.
Unfollow Laura N.
Share Review
Report Review

Satisfied.
December 24, 2025

Dr. Basu was very helpful with information given with symptoms I'm having. Will be trying the instructions he gave me for my severe cough and congestion. However, I was told this would be a $5 charge on my card but was charged $65. Other than that, I would have given 5 stars.

Date of experience: December 14, 2025
Wisconsin
1 review
0 helpful votes
Follow Gary D.
Unfollow Gary D.
Share Review
Report Review

Best, Easiest Help I Ever Got!
December 24, 2025

My card on file was canceled and replaced with a new, different one.
David helped me change it over to the new card!
I'm old! I can remember when dirt was invented!
Before that it was just roots and rocks!

Date of experience: December 14, 2025
California
1 review
0 helpful votes
Follow Jimmy D.
Unfollow Jimmy D.
Share Review
Report Review

Lost phone. Contacted ride service. Didn't locate. Went to AT&T store to ask for a hail Mary to find phone. Going to Apple Store this morning.

Date of experience: December 12, 2025
Florida
1 review
0 helpful votes
Follow Renee O.
Unfollow Renee O.
Share Review
Report Review

Peace of mind
December 24, 2025

My dog fell last night and is not bearing any weight on her left hind leg. The vet gave. E peace of mind and saved me $$ from an urgent care pet vet!

Date of experience: December 14, 2025
VI
1 review
0 helpful votes
Follow Lucy P.
Unfollow Lucy P.
Share Review
Report Review

Close to painless
December 24, 2025

It was easy to follow prompts and questions.
I was slow getting on because my phone hid the call in a category other than inbox. Be sure to check "junk, trash, announcements, promotions ". All inquiries were clear and to the point. Well managed.

Date of experience: December 14, 2025
Alabama
1 review
0 helpful votes
Follow Denise B.
Unfollow Denise B.
Share Review
Report Review

Vet eased my concern
December 24, 2025

My senior dog was having recurring stomach issues and seemed to be in discomfort. The vet asked lots of questions about his food, access to pants and chemicals, daily routine, etc. She assured me that it sounded like acid reflux and made easy suggestions to try until he can be seen by our regular vet,

Date of experience: December 14, 2025
TT
1 review
0 helpful votes
Follow Beverly C.
Unfollow Beverly C.
Share Review
Report Review

He was most helpful and understanding.
December 24, 2025

The technician understood my problem with my versa 4 watch. He walked me through the steps was very patient. I went back through the steps. My watch works perfectly.

Date of experience: December 13, 2025
Ohio
1 review
0 helpful votes
Follow Teja T.
Unfollow Teja T.
Share Review
Report Review

My goldfish had septicemia
December 24, 2025

My Goldfish was all dull and was staying at the bottom of the tank. Did some Google search and it said septicemia could be the cause. But, we weren't sure of medication Kanaplex, so reached out of a veterinarian here. They guided us and we followed the instructions and our sweet little goldfish is now all set! So so glad

Date of experience: December 13, 2025
Wisconsin
1 review
0 helpful votes
Follow Rosemary O.
Unfollow Rosemary O.
Share Review
Report Review

My Mistake
December 24, 2025

I was trying to contact Wayfair and I have no idea how it came to you but you helped me get in touch by calling Wayfair because the site wasn't working for me

Date of experience: December 13, 2025
Canada
1 review
0 helpful votes
Follow Arlene L.
Unfollow Arlene L.
Share Review
Report Review

Excellent and Patient Help
December 23, 2025

Problem with a high-end monitor that started permanently displaying the display port image that should disappear after the computer fully boots up. It interfered with being able to see everything on my gaming screen. The technician was able to troubleshoot the problem very quickly.

Date of experience: December 13, 2025
Illinois
1 review
0 helpful votes
Follow Barb C.
Unfollow Barb C.
Share Review
Report Review

I very satisfied in the experience. I had specific question and was given answers about my personal property. Was given link to contact same atty if I have anymore questions. Was little upset that was initially told it would be 5.00 refundable charge but there was an additional 60.00 charge to my credit card. But as far as actual service from atty I was very pleased.

Date of experience: December 11, 2025
Washington
1 review
0 helpful votes
Follow Aaron R.
Unfollow Aaron R.
Share Review
Report Review

I received great and easy to understand advise on a tax question. Definitely will use this platform again for future questions I may have.

Date of experience: December 13, 2025
Portugal
1 review
0 helpful votes
Follow Jean marc P.
Unfollow Jean marc P.
Share Review
Report Review

Je me suis connecté avec Adam de la société Anvers et il a résolu facilement mon problème

Date of experience: December 13, 2025
Wisconsin
1 review
0 helpful votes
Follow Betty P.
Unfollow Betty P.
Share Review
Report Review

Emergency advice quicklya,
December 23, 2025

My dog may have ingested a pill. I wanted to know the side effects and severity of the issue. Answers and options were given promptly with expertise. Vet checked back the following day to check on pet.

Date of experience: December 13, 2025
California
1 review
0 helpful votes
Follow Catherine T.
Unfollow Catherine T.
Share Review
Report Review

Fast response and good advice
December 23, 2025

I was impressed with how quickly I received an answer to my inquiry. I even needed additional information a few days later and, although it was a weekend, I was answered immediately.

Date of experience: December 13, 2025