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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,472
This company responds to reviews on average within 2 days

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California
2 reviews
1 helpful vote
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No more peeing cat!
March 30, 2016

I found JustAnswer one night when I was overwhelmed with the repeated "accidents" from my young girl cat Lulu -- and knew it had to stop! The wonderful vet I found with JustAnswer gave me specific, concrete recommended actions, including one I had never heard about(Feliway), and when I implemented them -- it was like magic! No more pee. I became a member on the spot and have since gotten thoughtful, actionable help for water heater, electric, horticultural, and tax questions, for a very low monthly price. Thank you JustAnswer!

Date of experience: March 29, 2016
New Jersey
1 review
2 helpful votes
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I told the store manager what you advised me to say and they are shipping me a new sofa and loveseat. Could not of asked for better service, Thanks

Date of experience: March 29, 2016
Oregon
2 reviews
1 helpful vote
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I rated the HVAC GURU who helped me a "5" because he was AWESOME! The first thing he had me try worked! I was so happy that I left him a Tip on top of the regular charge! I had a Heating and Cooling company come out to repair my furnace about 3 years ago and I was shocked that after they threw several parts at it and ended up coming back 3 days and charging for 2 people and mileage, my bill was over $750.00! I will ALWAYS try getting help by asking questions to online Techs... this is a very useful service!
Thank you... Carmela of Bend, OR

Date of experience: March 29, 2016
Tennessee
1 review
2 helpful votes
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Went the distance
March 29, 2016

Sometimes getting an older program to work is a real hassle. Sometimes impossible. Dustin got it running.

Date of experience: March 29, 2016
California
1 review
1 helpful vote
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JustAnswer has helped me on numerous occasions throughout the years. I have used just answer to help me with questions regarding legal matters of Family Law. The expert they provide get back to you quickly and have solid information and direction to guide you.

Date of experience: March 28, 2016
Nevada
1 review
1 helpful vote
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Absolute immunity
March 29, 2016

The attorney was great. ANSWERED ALL MY QUESTIONS. I WILL ALWAS USE JUST ASK FOR ANY LEGAL QUESTIONS! TO EARLY TO GET A RESPONSE FROM COURT

Date of experience: March 28, 2016
Canada
1 review
1 helpful vote
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Lost maps on my GPS
March 29, 2016

I contacted justanswer because I lost all my maps on my GPS which I needed that weekend and they were able to install and update my GPS. It was was done professionally and I was totally satisfied with the service. I used my GPS after everything was installed and all worked well.

Date of experience: March 28, 2016
California
1 review
1 helpful vote
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Kelly knew the solution immediately. The difficult part was finding the material to fix it. They are knowledgeable, professionally and fast. An excellent investment.

Date of experience: March 27, 2016
Texas
1 review
1 helpful vote
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There are many licensed journeymen out there but few licensed plumbers. I found myself in this predicament with a host of questions that cost me money to address and yet were still unsolved until I found a licensed, very experienced plumber. Suddenly all my problems were solved and obstacles that seemed insurmountable were conquered. In the meantime, I contacted a JustAnswer plumber and received solid suggestions and solutions to assist me. I was able to understand more thoroughly my difficulties and that was very useful. I am very thankful for this service. It has served me well.

Date of experience: March 26, 2016
GB
1 review
2 helpful votes
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SCAM
March 27, 2016

How can it not be, took my money, didn't answer, didn't refund. Looks like a USA set up to con AVOID!

Date of experience: March 26, 2016
JustAnswer S. JustAnswer Rep
over a year old

Hello Richard, we're very sorry for any confusion with the charges you've received. Each transaction must be authorized by the customer in order to be processed.

We'll send a private message to you so that we can review your account and transaction history together.

Best regards,
Maureen

New Jersey
1 review
1 helpful vote
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Dishwasher issues
March 28, 2016

The serviceman (Kelly) was prompt, courteous and helpful. He was able to walk me through a few steps and what to do to get my dishwasher working more efficiently.

Date of experience: March 26, 2016
Maine
1 review
1 helpful vote
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Prompt reply to my question by Certified vet with appropriate credentials. I would use this service again if necessary.

John

Date of experience: March 26, 2016
Florida
1 review
1 helpful vote
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I was very impressed with the timeliness and quality of the responses I received from Just Answer. I was asking a legal question that was pretty complicated and potentially precedent setting. I was very pleased with the guidance provided. This was much more logical and succinct than I received from lawyers over the phone. I would highly recommend this process to others.

Date of experience: March 26, 2016
Guam
1 review
1 helpful vote
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Great adviced..
March 27, 2016

The adviced given gave me peace of mind. No outcome yet on the case but I'm sure it would be a positive one.It's good to know that there's a site like this online. It's very expensive to seek advice from a local attorney..

Date of experience: March 25, 2016
Arizona
2 reviews
0 helpful votes
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I needed a prompt answer to my legal question. I received a response that was concise and easy to understand. I used that information to address and resolve an immediate legal issue.

Date of experience: March 25, 2016
Colorado
1 review
1 helpful vote
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I purchased 3 extra cordless handsets to go with my Vtech landline phone that came with only one cordless handset. I tried following the directions exactly as I read and understood them, but nothing was working right. I was just about to rewrap them and return them for a refund. I went online looking for help when I happened across the Just Answer website. I proceeded to describe my dilemma, after only a few minutes I had a tech expert online with me that quickly identified my problem and sent me step by step directions to get the phones in perfect working order. I was extremely pleased with the professional and courteous help with my annoying problem. Highly recommend this site.

Date of experience: March 25, 2016
Louisiana
2 reviews
1 helpful vote
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Mazda Problem
March 26, 2016

Reasonably priced with adequate information; now, I know where my difficulties lie. Thanks.

Date of experience: March 25, 2016
Indiana
1 review
0 helpful votes
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I talked to two different attorneys. They will not get into the specifics of the law very much, but they did point me in a general direction that my local attorney had not thought about, which was very helpful. So, for the $47 I paid each time I think it was well worth the money I spent. In addition to the initial answer, they both responded to follow-up questions even after I gave their rating which is how they get paid more than the initial $5 charge. Bravo.

Date of experience: March 25, 2016
California
1 review
1 helpful vote
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Got a simple answer after charging two of my accounts causing a fraud hold.

Date of experience: March 25, 2016
JustAnswer S. JustAnswer Rep
over a year old

We're sorry for any confusion with the charges you've received. Each transaction must be authorized by the customer in order to be processed.

We'll send a private message to you so that we can review your account and transaction history together.

Best regards,
Leila

Virginia
1 review
1 helpful vote
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Put my mind at ease
March 25, 2016

My cat was experiencing side effects of anesthesia that were worrisome to me. The JustAnswer vet explained what is normal and what is not. Further web research and subsequent conversation with my own vet confirmed all the information I was given was accurate. JustAnswer saved me from an unnecessary $500 visit to the emergency vet!

Date of experience: March 25, 2016