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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The sound on my Vizio HD TV went out. JustAnswer provided me with a very quick answer to my problem. The service tech that helped me was great... I highly recommend this service if you have problems with your TV.
JUST ANSWERS was very helpful and I have used them in the past. Once for a medical question and the other time was a math problem. I recommend you first get set-up and register. Makes things a lot more easier. It's great to be able to get advice from a real doctor or nurse on a Saturday afternoon.
I think it's a little pricey, but well worth it. The answer came back very quickly and helped enormously. I will definitely use JustAnswer again should the need arise.
The problem was that I didn't know my product very well. I didn't understand what showed up in the Windows at each bunker. I read and reread the manual but I didn't see an example of what I had. I made the call and spent the money and in one go around got the answer from someone that knew exactly what was wrong. I could see right from the start I had the right person for the job... Was I happy?... He got a 20 dollar tip I was so happy. Now I could eat dinner again... LAV...
We were not sure if the neighboring property had the right to use our private bridge to access their property. Our title search of our property did not find anything in writing regarding right-away contracts. The neighbors wanted to take a big tractor trailer over our bridge, and we needed to know if we could say NO, because of possibly damaging the bridge. We got our answer within 30 minutes and knew how to handle our situation.
I gave a detailed description of the problem including multi-metre readings on contacts within the dishwasher. The response came back to "tighten my nuts".
This is an insult - like saying my car is running rough what should I do - Answer - tighten your wheel nuts.
A waste of my time at a cost of $42.00.
I had a big dilemma and did not know what to do and needed some guidance. I certainly didn't want to pay too much money for an attorney to give me advice. JustAnswer was a fast, very affordable, easy way to get the answer to my dilemma.
I am a home repair do-it-yourselfer for about 30 years now and I love working on my family, friends and my own cars. If I ever have a hard time trouble shooting the cause of car trouble, I turn to JustAnswer for help. I have used this site for a few years now, and at least 7 times, and at least 4 different vehicles. The JustAnswer mechanics have nailed the solution every time. Yes, there is a small fee for the answer, but well worth it considering I would have paid almost 10 times the cost to have the dealership shop diagnose the problem. It is awesome having these mechanics just a click away; they are my go-to guys! ~Jim (Ohio)
I used JustAnswer to obtain advice from a Vet regarding my rescued cat. She was amazing! We had multiple dialogs and she answered all of my questions and gave me great advice.
Several years ago mechanic told me my 99 LHS tranny was going out, contacted Donny, said it was a shift cable. Got a better mechanic, didnt tell him anything. He diagnosed cable, 175.00 later, on the road again! This time Dan helped me with our 2002 Chry 300, totally got us on the right track and ENCOURAGED callback if needed. As a bonus, i accidentally requested another contact. Your mechanic from Rogers, ARK called, said Dan helped me. He asked if it was all taken care of. I did have another question which he was glad to help me with, saved another contact with Dan. I would describe Dan as knowledgeable, patient, professional and extremely customer oriented. Thanks for a great service. Jim Richardson
I got my answer in record time and the information proved true and honest. Thank you for the opportunity to get the help I desperately needed
I would highly recommend JustAnswer, its such a great feeling to know that your just a click away from helpful and knowledgeable people when you need it most, thanks again!
Phil was very prompt, even through it was late evening. His assessment gave me pertinent facts that I could not get from a repair business. All this without making the decision for me. Extremely helpful! He saved me time and money!
Although the problem with my tractor was a relatively simple one for someone with mechanical experience I was directed systematically to the solution. I believe it was less expensive than having a mechanic come to the site and also served as a learning experience.
The tech. Support was good the tech supplied me enough help for me to figure out my problem. This is the second time I have used this site and both times on two different vehicles I was able to find and fix my electrical issues. Thank you. Sam
I took my 2002 Ford Ranger XLT to two auto clinics. Neither fixed the problem of my pedal going almost completely to the floor before the brakes took hold. Both told me my brakes were fine. I knew this wasn't so. I've had this truck for over six years, and this just wasn't right. I went on JustAnswer.com, and Brian said: "This looks like brake shoes that are out of adjustment. When they aren't adjusted properly, the pedal will sink much further than it should before pressure is applied to the drum. This happens when the auto adjuster fails." I am very happy to know the cause of the problem, and look forward to finding a brake clinic that can fix the problem.
The technician/engineer helped me with advice, diagnostics, and reassurance. Then helped me come up with a plan to get the FREE recovery media from the manufacturer AND gave me the phone numbers/address of the right people to contact for further protection from crashes in the future. Awesome!
I was finding it near imposible to find wiring dwgs for my Saturn, Jerry found them for me and they helped a lot.
I was having issues with my computer that were preventing me from getting a job done. As I am self employed I don't have an IT department. The tech person spent at least an hour fixing my issues and with great success. I highly recommend using JustAnswer when you need an answer right now!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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