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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,352
This company responds to reviews on average within 4 days

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Ireland
1 review
0 helpful votes
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I couldn't be happier. I have received to date expert advice on legal, medical and finance. Sometimes all you may need is a quick answer to a specific question. JustAnswer, just, answers. Does exactly what it says on the tin.

Date of experience: December 19, 2025
Canada
1 review
0 helpful votes
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Quick and Useful
December 29, 2025

I had a brief conversation with an AI, and within 5 minutes was connected via text with an accountant. I asked my question and he pointed me in the right direction. Then, I asked a follow-up question which he also answered. I now know my next steps and I feel much relieved.

Date of experience: December 19, 2025
California
1 review
0 helpful votes
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Totally Satisfied
December 29, 2025

Technician to help me with my malfunctioning Beats earbuds... Highly competent and Customer friendly... Appreciated his willingness to deal professionally with all my questions...

Date of experience: December 19, 2025
Utah
1 review
0 helpful votes
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Safe!
December 29, 2025

Since we live 200 miles from a service center, I didn't know if I would be able to get my machine repaired. I am so thankful for the courteous help Charles provided. We were able to resolve the problem quickly. Thank you!

Date of experience: December 19, 2025
Texas
2 reviews
2 helpful votes
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Little Lucy is sick.
December 29, 2025

I reached out for some advice online and came across JustAnswer. Didn't even know the service existed, but it is great! My dog was vomiting and had diarrhea and a hint of blood in the diarrhea so I was very frightened. I am unable to afford to take her to a vet right now as I was laid off from my job, but this was the perfect solution for me for now. I'm going to do what I was told by the veterinarian and hopefully she will be back to her normal self.

Date of experience: December 19, 2025
Pennsylvania
1 review
0 helpful votes
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Used car warranty deception
December 29, 2025

I recently experienced an undisclosed car warranty on my new car with no disclosure of the cost or options. The car dealership is not addressing my concerns but Attorney Tony was exceptional in giving me background information and resources regarding consumer protection laws for this type of deception. I now feel prepared with a plan to request a refund with the legal facts to back up my claim.
Thank you!

Date of experience: December 19, 2025
Georgia
1 review
0 helpful votes
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The problem was corrected.
December 29, 2025

With Microsoft 365 Word would open, but Excel would not. It started to load, then just cycled through multiple, repeating green boxes. Clearing my cache in Firefox seems to have fixed the problem.

Date of experience: December 19, 2025
Colorado
1 review
0 helpful votes
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Good👍
December 29, 2025

Needed help with the Company "Bark Box" as your unable to reach a "LIVE PERSON" so, this website was FANTASTIC in directing me to BARK BOX E-Mail so I could contact someone to help handle my issue!
THANK YOU FOR A NICE EXPERIENCE!

Date of experience: December 19, 2025
Oklahoma
1 review
0 helpful votes
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My first mechanic was, I don't even know if he was a mechanic. The second one was good. I didn't get a chance to finish that conversation. I had to abruptly leave without telling anyone. And I tried to get back to it today, and I just replied to the chat thread, but it just had closed chat. And so then I used to link the mckeony gave me for his personal link. And for some reason, when I used that it's sent it straight to the message board. Even though it says my mechanics online when I asked AI to To just send me to the same mechanic, she kept trying to push me to a new one.In fact, she did, I don't know how the system works, but I like the mechanic. I wanted to keep using them.He already knew what I was talking about

Date of experience: December 19, 2025
Virginia
1 review
0 helpful votes
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APC UPS won't turn on
December 29, 2025

I shut down my APC 1000 S for two weeks and it would not restart. My technician made a few suggestions including disconnecting the battery temporarily and that worked.

Date of experience: December 19, 2025
New York
1 review
0 helpful votes
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Very thorough and responsive
December 29, 2025

Once we got my problem properly narrowed down, the mechanic was very thorough and made several good recommendations. He kept coming up with possible solutions and recommended them without delay.

Date of experience: December 19, 2025
Australia
1 review
0 helpful votes
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Polite and informative
December 29, 2025

Lovely Vet who figured out what was wrong with my Goldie. Provided me with an OTC medication that will help with her reflux. Thanks again Vet Barnes 🤗

Date of experience: December 20, 2025
Tennessee
1 review
0 helpful votes
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Anastasia was very prompt with the call back and seemed to understand what I was saying and she sent the necessary information and steps to take to me with a link that would set my request for petitioning the court for a restricted license. I wish I could have found this service before I allowed myself to take a plea bargain that will cause me a great financial injustice and hardship

Date of experience: December 17, 2025
New Jersey
1 review
0 helpful votes
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Appliance Repair
December 29, 2025

My Samsung refrigerator had blinking lights on refrigerator and freezer after a power outage I tried the recommended fixes of unplugging for ten minutes to reset computer but it didn't work Jarid was able to talk me through a fix to my problem in 5 minutes He was very knowledgeable patient and courteous. Overall a great experience Thank you

Date of experience: December 19, 2025
Maine
1 review
0 helpful votes
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Clear answers
December 29, 2025

Andres answered my questions with clear responses and understandable terms. I have a simple plan to follow to get my situation settled!

Date of experience: December 19, 2025
Michigan
1 review
0 helpful votes
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Prompt and knowledgeable response
December 29, 2025

My technician, Rameesh, was vary helpful and competent in helping resolve my issue. He was able to give me advice regarding the number of drive that my desktop could handle. It turns out I was trying to have more drives than allowed. From that information, it will be easy to solve my problem. Rameesh did a tremendous job helping me this morning.

Date of experience: December 19, 2025
Florida
1 review
0 helpful votes
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Great Service
December 29, 2025

Quick response for my urgent issue with my AC and best of all the tech was wonderful guiding me solving the problem with my thermostat. I

Date of experience: December 19, 2025
Michigan
1 review
0 helpful votes
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Laura Geller Info
December 29, 2025

I was looking for an order # and tracking # for a purchase I made from Lsura Geller Company. Your man told me how to reach them and they responded immediately. I had my answer within 24 hours.

Date of experience: December 19, 2025
Canada
1 review
0 helpful votes
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Inquiry
December 29, 2025

The assistance and patience fir m ty first time in hving to file a claim was very much appreciated. Especially not being a tech whiz…

Date of experience: December 18, 2025
Ohio
1 review
0 helpful votes
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Sciatica pain
December 29, 2025

Didn't know if i should take a pain medication called tramadol after taking journavx another pain reliever 3/1/2 hr apart. The DR answered my question. And I'm very grateful for the answer.

Date of experience: December 19, 2025