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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Our Samsung fridge freezer would not freeze again after having had to defrost icemaker. The technician talked me through resetting the buttons, and it was very simple and he was very calming and helpful.
Although the answer to my question was very disturbing it was very helpful to be able to speak with Doug who helped me have a better understanding of how the process of applying for and receiving one's social security benefits works. Only if Social Security provided assistance to our elderly Seniors, my In-law would not be in the position she is in now and would have been receiving her benefits. Thank you Doug for your help!
Your staff were of great assistance. They provided a quick and positive answer.
Jason was a real lifesaver in restoring me to Windows 7 from my newly installed Windows 10 venture. My computer was unable to communicate with my printer when I updated to 10. The update for me proved to be a real headache and I was saved from having to buy a new printer. Thank you Site Jabber.
The service with the answer to my problem was Very Fast and understandable to me.
I wanted to speak to a veterinarian about problems I've been having with my 4 year old rottweiller as I've been struggling with medication and diet changes with him his entire life. The vet that answered me gave me a fresh perspective and because of the tests that he recommended be done on my PupCake I have hope that maybe I can relieve his suffering. I'm going to be taking him to a new vet and have the recommended tests run. This site gave me a new direction to go and that is much appreciated. It was also completed in a very short amount of time, no waiting for a response. Thank you, JustAnswer!
My dog had an issue. Actually a few I googled her symptoms and somehow made it to this website. I was connected with a vet and everything she said was exactly what my vet said as well. My circumstances at the time caused me to be concerned the expense. Would be above my abilities to afford.
I my dog Ginger is acting like she used to. I am so glad I took a chance and chatted with the vet online. It set my mind at ease. Thank you
I have used JustAnswer many times for antique appraisals and questions. Every person who has helped me has been friendly and helpful. They really know their stuff!
Great information and data from Curtis B. Was great. I had my chipper/Shredder going in no time.
I wasn't the greatest at math when I was in school and certainly have forgotten anything I did learn. When my son started taking algebra classes I knew I couldn't help him. Thankfully I found an expert on Justanswer that can answer his questions and check his work. Cheaper than a tutor and didn't have to leave home. Thanks Justanswer!
I had a problem that suddenly came up the other day that i couldn't access my e-mail on Aol from Internet Explorer. When i was connected to an online specialist named Alison, she was able to investigate and problem solve to figure out how my situation could be resolved. She was very professional and expert in finding a solution. It was done in a timely manner and I really appreciated that she was very patient with me and that she took the time to work with me. Thank you again Alison.
Technician i conversed with was very knowledgeable and genuinely concerned I got the answers for the questions I had asked. Highly recommend
My grandmother left me a beautiful cedar chest. I knew it was valuable but wanted an expert opinion. The expert "Rarewares" provided an estimate and dated the chest to approximately 1912. I was extremely please with the quick reply and other explanations provided by the expert.
My dog has become a little more aggressive as he has gotten older and I'm concerned about taking him out on walks because he barks at people walking by and at other dogs. I've been using JustAnswer to get help with training since my dog was a puppy and they've always provided very helpful information so I came back to the site again. This time I got help from Jane and she gave me a few exercises to do while out on walks. I've been trying her techniques for the last couple of days and I've already seen progress. I'm impressed!
I ask about any item I buy. If it is a cheap reproduction then I am given a full reply explaining the history and why the item is considered to be second rate. If the item is great and original I receive a detailed explanation and clues how to recognise its pedigree and quality. Good or bad my knowledge is advanced every time I get an appraisal. JustAnswer is now an integral part of my trading in antiques and collectables
A family member had a very serious recent legal issue that had the entire family upset. I was able to go online and speak to a criminal lawyer and within minutes we were all able to breathe a little easier. A few days later, I asked follow up questions on the same issue and again got a speedy educational response, both times from a lawyer named Zoey. Had we not spoke to Zoey, who knows what mistakes we would have made in the beginning that could have caused a bad situation to be much worse or even wound our family member in jail. Thank you JustAnswer for your help. I will not hesitate to come back if I have questions.
I found JustAnswer through Google some time ago and have asked many questions amongst numerous categories - Car, Doctor, Lawyer, Accountant, etc. I've had a great experience and would recommend the service to anyone.
For those of us that can follow instructions from experts in the field, no better way.
This a great place to go for great service and answers took me 5 minutes to get my cart going when gentleman help me
After agreeing to provide an appraisal for a large Persian carpet, a "justanswer.com" expert"/representative contacted me by email after 14 hours (supposed to be 8 minutes!) she requested more information because she couldn't provide an answer after very precisely detailed informational description. She requested photos of the rug and a lot of other nonsense (I am a rug collector). Because I "engaged" this "expert" by responding to her request I was charged $48 before I had even received a second reply. Customer service was curt and rude and when I requested an immediate refund I was told that it wod take 5 days to process my refund. This is obviously an offshore operationthat is not a credible resource. STAY AWAY!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brian, thank you for your feedback. The Experts strive to give customers the best possible experience, so if they ask for further information it's so that they can provide you with a more thorough answer. We apologize that your question was not answered in the time frame you expected. We're sorry if there was any confusion over the deposit system used by the site. Customers must pay a deposit in the amount of the question price before responses are unlocked for viewing. The deposit is fully refundable, for any reason, within 30 days of payment. When a customer requests a refund we release the funds within 24 hours, but because of the way the banking system works, it may take 3-5 business days for the funds to show up on your end. JustAnswer headquarters are located in San Francisco, California.