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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I am not tech smart, my contact was very considerate of that fact and made things easy. He was very polite and understanding. I would certainly ask for him again.
Well satisfied with accurate assessment of fault wouldn't hesitate to recomend anyone
With camera problems to contact you
Hi, I have a vacant block next door & they want a 1metre retainer along the fence line to support their house yet to be built. I also have a replacement fence issue with the owner who can never be found to discuss either with me. I have raised a QCAT (Qld Civil & Admin Tribunal) case against them for the fence but the retainer is not legally a fence so I needed legal advice on my responsibility. I looked up the web and found this site and could not believe such a thing existed, a really cool idea and so needed in this world today as a quick and inexpensive way of finding out where you legally stand on any issue. I have been troubled and really stressed up by this fence thing but am really happy now that They supplied me with the legal and plain English answer that even I can understand. Thank you, I can recommend this as a great site for quick & inexpensive solid information.
The answer was quick and very helpful. After the Tech told me what to do, I was able to make the necessary repairs and it has solved my concern. My background and experience also came in very helpful. 40 years in automotive service.
I was very pleased with the help that I received. It was involved and took a little while, but it was completely successful. The tech was very nice and did a super job of finding the problem and resolving it. I had a printer that was offline and I could not get the "google
Discovered" procedures to get it back online. The tech discovered that the printer cable was bad and proceeded to change my setup to wireless since my printer had that capability. Everything is working just right now. I really appreciate the good work.
Doris was wonderful. Quick and precise and also gave me information that I did not find. Very thorough, not like other sites that take a few days to get back to you. Highly recommend and a very satisfied customer. Thank you
They really helped me get through a long night! It helped me not feel alone on a scary evening with our 16 year old dog! THANK YOU!
Inquired about cancelling a subscription from MPS Canada. They gave very good advice, I called MPS to-day & cancelled my sub. & they agreed ( hopefully) & gave me a cancellation #. Hopefully I will not hear from them again
My experience was NOT good, with Just Answer. While trying to formulate a question, My inquiry was suspended by the first Lawyer and I was to wait for another to contact me. My inquiry was somewhat vague, but was very answerable.
When I was able to present the details of the question, the response was quite as I suspected. The advice was brief and suggested a reaction that would aggravate a negative situation, further. To be brief, I was disappointed with a non-answer that I had already paid for. I would not recommend the "Just Answer" program for legal advice.
Hello Steve,
Thanks for letting us know about the Car question you posted on JustAnswer.
We hope that you're able to get the Volvo back up and running, and we'll pass your thanks on to Enes.
Let us know if you need any further assistance and we're happy to help.
Recently I have purchased a Garmin GPS. It came with a downloadable program Express to complement the device (update maps, etc). It would not install on computer (windows 10). Garmin customer service told me that it would install -there was a problem with a fire wall my end.
I contacted JustAnswer. They confirmed that the program would not install with Windows10 and then proceeded to work around this Garmin problem to enable MapUpdater to run on my computer.
I'm very pleased with the result from JustAnswer. I have spent a month off and on searching for solutions and fixes via Garmin and other internet searches without success. Admittedly I still do not have Garmin Express installed but at least I can update the maps.
Hello Ross,
Thanks for letting us know how your experience went on JustAnswer.
We're glad the Expert was able to find a functional work-around for you. If you have any follow-up questions for the Expert about your Garmin you should be able to follow up with the Electronics technician in the same conversation string free of charge.
Let us know if you need help with anything else.
-Adam
Went to justanswer.com to get needed legal advice on an auto insurance claim that has been in the courtroom under a civil suit by me that I won for health care and twenty four hour attendant caregivng allowances for the rest of my life. As you probably guessed, they didn't want to own up to any liabilities when I took them to Court and when the learned the Judge and Jury decided they were liable for my care for the rest of my life I've gotten everything but cooperation and care giving
They told me what to do and were willing to help me find the lawyer I needed to get this problem taken care of.
My heart was laden with worry of being hospitalized rather than being cared for at home__after going back on line wanting help to find a lawyer, the justanswer.com team saw I had written previously~~~this was the issue I just spoke of
What did they do? They lined me up with the lawyer I had and marked it as a duplicate question and this lawyer gave me the link to the search I needed to go to for my particular legal problem. And he told me I didn't need to pay any more money for this session.
How's that for a well spent day?
Received good answers for the questions I posed. Stayed with me prompting for more info that clarified the situation, very knowledgeable, personable, well spoken, polite and professionable.
Shaky (Shake and Bake) is an incubator hand raised gosling that was attacked by an unknown assailant in her very large enclosure. She had a very large wound on her side chest and upper leg area, limping badly, not eating, barely drinking, on a holiday weekend with nearest vet (non bird) over 50 miles away.
JustAnswer to the rescue. Dr. B. Said among many other reassuring things that Shaky could have penicillin. Bingo, we had 500 mg amoxicillin caps that I opened, split the dose powder, crushed a baby aspirin, carefully put both into a 5 ml. Syringe and drew up 2 ml. Sterile water. Would Shaky take the medicine? My husband held her on his lap, while I flushed the wounds with betadine. We gave her some fresh parsley to smell and when she opened her mouth, I placed the syringe (minus the needle) in her mouth and slowly pressed the plunger, while my husband stroked her neck. We now do this every 12 hours. Shaky is back to free-ranging during the daytime with her four "siblings", but all are now walked into an enclosed barn stall at night.
She would have never made it without Dr. B's advice!
I could not believe how quickly an expert came online to answer my question about a new appliance I had just had installed. He knew exactly what I was asking, gave me some quick, thorough advice and I was back in business. I will use them again!
It is always pleasant when people have issues which are frightening and a helping hand settles the matter immediately. This accomplishes good relationships.
I had a problem with my RV refrigerator would not turn on or get cold, after i showed him some pics of what I was working on, he found the problem, one of the wires was not hooked up, he gave me the part numbers to order the parts I replaced the parts an it works great cools down in less then two hours on elec
I could of never fixed it with out the service he gave me
Thanks Again
Vic Gray
I've used Just answer probably over 20 times in about the last 8 years. Generally it's been between fairly helpful and very helpful. I use it mostly for legal advice, tax advice, and financial questions.
Generally the experts have been reasonably quick, pretty helpful, and sometimes VERY patient in answering my many follow-up questions.
Got help for a tiny fraction of what it would cost calling or walking into a lawyers office.
One possible downside is in contacting a lawyer your conversation is NOT (unlike contacting a lawyer directly outside JustAnswer) protected by lawyer-client confidentiality. So, at least potentially, if you revealed something on just answer that could damage you, it COULD somehow comeback and bite you.
Sometimes I' e had trouble in ther interface finding the topic... that I KNOW is there... to post under. And not always clear to me if and how I have a chice of whjc expert to toss my question to
I like very much (comparing this service to getting legal help on LegalZoom) that you get WRITTEN responses, and there's no clock ticking on my interchange with the expert.
Most of the experts are actually experts most of the time. So overall, I would highly recommend. I've been a member for over three years now. And honestly, I really wouldn't of known what or how to do something without a quick response most of the time. This is a service I really need. I would rather ask them than I would most people.
I am epileptic and take Keppra for it. But unfortunately, there was a no stock of that medicine in town. Was completely unaware of what to do. Was also away from my hometown where I generally get my medicine. One of my colleagues told me to contact justanswer and take their experts help. Did that and they told me that these medicines sometimes can be out of stock, so its always safer to have them in buffer before they run out. Also, the neurologist suggested me the names of other medicines with the same composition I can take instead of keppra (since it was not available). They literally saved my life that day. Without them, I dont know what would I have done. Cant miss these pills even for a single day. Phewww! Thanks to justanswer!
I worked with Dustin for almost three hours in an effort to fix my wireless internet access. In the end I had to switch to a wired connection, but I truly appreciate the effort to get this working.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hi Alison,
Thank you for getting in touch with us about your recent experience on JustAnswer.
We're glad to hear that the Expert was able to help ease your concerns. The Experts on the site are available 24/7 to address any other concerns.
Let us know if you need any other assistance.