On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
JustAnswer being available 24/7 is a tremendous service! I had an important legal question regarding my insurance coverage and was able to connect with a specialist in minutes! Very happy with the service.
Fast and detailed answer for my problem with mercedes ignition coil. I think for tecnical problems to get wiring diagrams its perfect!
JustAnswer has bailed me out twice now. My original experience was 8 yrs ago when my '01 Xterra would start one time but not 10 mins later, then maybe start in an hr. Being that I had moved into an apt and had no tools I was limited to what I could do. Tech nailed it first shot, told me to check fuel pump connecter for green corrosion. Then supplied me with a PDF detailing the recall notice for said issue. It was a job I would not have been able to tackle at the apt! More recently, a second Nissan Tech was able to confirm my suspicion of having a timing belt incorrectly installed on my Xterra. He helped me several times decipher through the bull the shop was giving me as they refused to accept the fact they messed. Thanks to him I cut my losses and took my car to a different shop. THANKS JustAnswer!
Was having issues with connecting my Mini Mac to my monitor. Through the process of elimination, thanks to Jon we were able to troubleshoot the problem. By checking various connections Jon helped me resolve my problem. Found Jon to be very diligent and not giving up on me!
Thank You,
Jon
Being a victim of scam re: computers, was leery about giving out my card number again. Long story short, my professional computer advisor was patient, understanding, explained my problem (with computers :) through easy steps, trustworthy, and knowledgeable.
The technician helped me with the essentials. For now its working well. There were other items to deal with but that would be another question and session.
Finally a straight, honest, clear, understandable, no BS answer. Within 30 minutes as well. The dealer mechanic beat around the bush while "just answer" explained why we got the answer we did.
I must say I was a little skeptical but I proceeded based on gut instinct and so glad I did. I received a lot of valuable information in a very timely manner. Thank you.
This Atty was quick to respond and gv excellent information with the description provided. I know what I need to do now. Thank you!
First of all 1 week and nobody answered they transferred me to another lawyer to answer a question took another week nobody answered then all of a sudden they deducted 75USD FROM MY ACCOUNT without notice /permission / i send a email reagrding the matter nobody even bothered emailing me back
Just answer is rubbish never ever will use your service again!
Membership details
Your username: *******@gmail.com
Free trial through: 01-06-18
Plan: Plus
Need help? Members come first. Write to us at *******@justanswer.com for priority service.
Oh and i still did not get the answer to jack shxt! Asked for a refund complete ignorance
I learned good information on how to deal with a creditor who was bullying me, information that was new and helpful to me.
I've always told my kids "someone built it so we can fix it". In a world when technology affects everything, including washing machines, if we don't start fixing things instead of running out to buy it new, the garbage / scrap piles will be running us down. Enter: Appliance Guru, for $5 and about 5 minutes of my time on the phone my son and I had the washer back together and washing clothes in no time. My son (& his wife) are happy and relieved about saving the cost of a new washer and the "garbage pile" just got smaller, thank u App. Guru
I was replacing the timing belt on my Forester; There were a few marks on the pulley, which was confusing. I am glad I used JastAnswer, sent me a lot of trouble.
The attorney i spoke to was the smartest an friendly person i have ever dealt with an saved me thousands of dollars. I dont think she gets paid enough. I will tell all my friends about just answer this lady even called me on sunday now thats something attorneys never do. I cant say enough good things about my experience. Thank you.
JustAnswer connected me with an experienced tradesman who understood explanation. Worth every penny and every minute of time spent, my issue was an appliance failure which went unsolved by technician and repairmen until JA handed me the skills and support I needed to do the job.
Great job dryer works fine. Safed me money on guess work. Easy to understand repairs. I will highly recommend your service
My experience with the senior lawyer was amazing. Within only a few minutes on the phone, she analyzed the issue, provided a clear explanation, and warned me about further complications that could happen. There were questions that were spin offs of the main question, and these also were well done. If you want to save yourself money, or sanity, I would recommend Debra.
Did not work out for my needs. I do not have 100 words to say. I would recommend.
Not in a position to add much to my review. Hope this will suffice.
My dog has been diagnosed with a resistant staph infection. She was having a crisis (or I was) and I couldnt get in to see either of our vets. I found this service online and though I was skeptical, I asked my question. I got not just an answer but a conversation with Dr. Linda. It was clear she knew the subject. She gave me some advice and most importantly, some reassurance that there still is hope for beating this infection. This service doesnt take the place of a vet visit but I found it helpful when I needed some information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Thank you for getting in touch with us about this. We apologize for any frustrations. It looks like you accepted a free trial offer to try our membership program. At the end of the trial, the membership bills automatically to avoid disruptions in service. As for the delay, most questions asked through JustAnswer get a response in a very timely manner. The average response time for any question asked is 10 minutes, and most are answered even quicker than that! However, there are times when responses can be delayed. Things like the time of day that the question was posted, and the number of Experts available in the category will play a part. The amount of complexity within the question, and the time it takes for an Expert to author a response also has impact. If you have any other questions about how the site or works or need assistance with anything further, please don't hesitate to reach back out to us. Regards, JustAnswer Customer Care.