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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I received a SSDI Short form in the mail (CDR). I was confused as to how to answer question #5 on the form. My response from a professional was excellent and the reply time was fast. This is a great service.
I had problems with my Buick, and Dan, the Mechanic, was Dedicated to make sure I solved my car problem. He got me going in the correct direction for solving the issue. I had ran out of ideas. Thank you.
Response to my initial question was very prompt. I was assigned a tech who connected with me very shortly thereafter. However, I ended up resolving my problem before Harry could give me any guidance. Still I appreciate there being some place/person to get help with questions on one site.
Not my first time using JustAnswer. Have used before for pet information, personal dental issue, legal advice on home sale, and--this time--investment advice. All were extremely helpful.
This is the first time I used JustAnswer. My questions were about a Trust and Ray answered them all quickly and professionally. Ask for Ray if you have Trust issues.
Randall helped me step by step. He is awesome if you have an RV problem he is your go to expert very knowledgeable on all models of RV and campers. I would highly recommend him. I hope he can help me with my electrical problems with my boat. I would recommend him for pretty much any RV problem you have.
Thank you
Thomas
I was connected to I think Cliff and he was very knowledgeable and directed me to get my problem repaired.
I was able to write my question about landlord vs tenant responsibilities. I received excellent information and the answer let me know how to respond and what steps to take next.
JustAnswer being available 24/7 is a tremendous service! I had an important legal question regarding my insurance coverage and was able to connect with a specialist in minutes! Very happy with the service.
Fast and detailed answer for my problem with mercedes ignition coil. I think for tecnical problems to get wiring diagrams its perfect!
JustAnswer has bailed me out twice now. My original experience was 8 yrs ago when my '01 Xterra would start one time but not 10 mins later, then maybe start in an hr. Being that I had moved into an apt and had no tools I was limited to what I could do. Tech nailed it first shot, told me to check fuel pump connecter for green corrosion. Then supplied me with a PDF detailing the recall notice for said issue. It was a job I would not have been able to tackle at the apt! More recently, a second Nissan Tech was able to confirm my suspicion of having a timing belt incorrectly installed on my Xterra. He helped me several times decipher through the bull the shop was giving me as they refused to accept the fact they messed. Thanks to him I cut my losses and took my car to a different shop. THANKS JustAnswer!
Was having issues with connecting my Mini Mac to my monitor. Through the process of elimination, thanks to Jon we were able to troubleshoot the problem. By checking various connections Jon helped me resolve my problem. Found Jon to be very diligent and not giving up on me!
Thank You,
Jon
Being a victim of scam re: computers, was leery about giving out my card number again. Long story short, my professional computer advisor was patient, understanding, explained my problem (with computers :) through easy steps, trustworthy, and knowledgeable.
The technician helped me with the essentials. For now its working well. There were other items to deal with but that would be another question and session.
Finally a straight, honest, clear, understandable, no BS answer. Within 30 minutes as well. The dealer mechanic beat around the bush while "just answer" explained why we got the answer we did.
I must say I was a little skeptical but I proceeded based on gut instinct and so glad I did. I received a lot of valuable information in a very timely manner. Thank you.
This Atty was quick to respond and gv excellent information with the description provided. I know what I need to do now. Thank you!
First of all 1 week and nobody answered they transferred me to another lawyer to answer a question took another week nobody answered then all of a sudden they deducted 75USD FROM MY ACCOUNT without notice /permission / i send a email reagrding the matter nobody even bothered emailing me back
Just answer is rubbish never ever will use your service again!
Membership details
Your username: *******@gmail.com
Free trial through: 01-06-18
Plan: Plus
Need help? Members come first. Write to us at *******@justanswer.com for priority service.
Oh and i still did not get the answer to jack shxt! Asked for a refund complete ignorance
I learned good information on how to deal with a creditor who was bullying me, information that was new and helpful to me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Thank you for getting in touch with us about this. We apologize for any frustrations. It looks like you accepted a free trial offer to try our membership program. At the end of the trial, the membership bills automatically to avoid disruptions in service. As for the delay, most questions asked through JustAnswer get a response in a very timely manner. The average response time for any question asked is 10 minutes, and most are answered even quicker than that! However, there are times when responses can be delayed. Things like the time of day that the question was posted, and the number of Experts available in the category will play a part. The amount of complexity within the question, and the time it takes for an Expert to author a response also has impact. If you have any other questions about how the site or works or need assistance with anything further, please don't hesitate to reach back out to us. Regards, JustAnswer Customer Care.