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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Appreciated the quick reply to my panic situation when my kitty digested something that potentially could of had severe results. Calm; clear and genuine guidance given. Screens and feed clearly outlined and very reasonable. Thank you
This mechanic was straight to the point and made sense with answer. Gave me a good starting point with trying to make me buy what was not needed. Liked answer because it fit what I asked and nothing added.
I had a cooktop control problem. An explanation of the problem got me a quick and correct reply. Where to find parts, etc. I was able to have local help to actually do the work,
My puppy fell super ill on a Saturday; sicker than she ever had been. With our regular vet out, cautious about emergency hospital costs, but worried for my girl, I contacted JustAnswers for help. In just a few short minutes, Dr. Kara had me off the ledge and ready to initiate an action plan to stabilize my puppy until my regular vet was back in the office Monday. Thank you Dr. Kara and JustAnswers!
The doctor looked at a photo of my bite and was able to tell me how to treat it and ease my mind that the inflammation was not Lyme disease.
Quick and in depth answers thank you very much. I will be using just answer in the future and will recommend you to everyone.
I was skeptical at first using this site. I googled every possible reason why my dog had a small lump near his rib cage and I freaked out.
Dr. Michael Salkin was helpful in giving me his insight on what the lump could be and eased my anxiety. Thank you!
The problem was resolve quickly, the technician tell me what to do, and I was happy to watch tv without any extra voices, thanks for help
It took a little while to get the answer... keep trying to get me to call in person. It was a little more $$$$$... I was in no hurry... but I was very happy with results... Greg
I had been looking for a very hard to fing part for my Lincoln fo at least 8 months. Mike at just answer worked with me for several weeks and finally found it for me. He did a great job for me. I would recommend him to anyone that needs help. Bill
I am pleased with Michaels expertise. I did have a problem with an extra cost factor but am working to resolve this issue.
All in all not bad.
My Shih Tzu appeared to have hiccups and then would start yelping in pain. Come to find out that he had gastritis (indigestion). Having never experienced this with any of my dogs before, I reached out to the vet at 2 am PST. He asked me various questions... luckily my pup was still eating, drinking, peeing and pooping normally so that is how we narrowed it down to gastritis (indigestion). The vet instructed me to give our pup a bland diet of white rice and bland chicken and give him human Zantac every 8 hours for 4 days (mg's are based on your dogs weight). It worked! My pup felt better and was back to normal within 4 days. Interestingly I had a normally scheduled vet appointment that following Saturday and the vet even told me that they would have recommended the same treatment; however, the appointment cost would have been significant because they would have performed a multitude of tests. I'm so happy that I found this online service because it saved me so much money and my boy is back to being a healthy, happy pup!
I'm a business owner and a client accused us of making their car sick. A quick $30 consultation eased mine and the pet owner that the product used couldn't have caused vomiting.
When i needed them they where there simpel as that.
It is what u need and when u need it in a manner that is proffesional.
I was having problems with my Sharp Aquos 80" TV not turning on, with a blinking power light and the presence of a large dark spot in the upper right corner of the screen. My technician was extremely knowledgeable and knew exactly what the problem was; he gave me a range of options for a resolution that fit my situation best. I am completely satisfied with the service that received from my technician via phone call, and the price was very reasonable.
The immigration Attorney was not happy until I was satisfied with the answer and that is what I call dedication. Thanks for taking the time to answer my question
After noticing my dog Foxy had a very bad skin problem I was taken through a step by step program by Dr Gabby on how to treat the problem. I am very pleased to say my beautiful fur baby, of 18 years young is improving everyday. I can highly recommend this site. The response was within a minute, I felt very comfortable talking to the vet. I was told what to do and was able to ask as many questions as I needed. Can't thank you enough Dr Gabby. Leslie Dunsborough WA.
I received a SSDI Short form in the mail (CDR). I was confused as to how to answer question #5 on the form. My response from a professional was excellent and the reply time was fast. This is a great service.
I had problems with my Buick, and Dan, the Mechanic, was Dedicated to make sure I solved my car problem. He got me going in the correct direction for solving the issue. I had ran out of ideas. Thank you.
Response to my initial question was very prompt. I was assigned a tech who connected with me very shortly thereafter. However, I ended up resolving my problem before Harry could give me any guidance. Still I appreciate there being some place/person to get help with questions on one site.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Leah,
Oh no! We're super sorry to hear about your puppy but we're glad to hear that Kara was able to help get her stabilized and ease your mind a bit. That's exactly what we built this service for so we're glad to hear it helped.
We hope that your little furry friend is on the mend at this point. Please keep us in mind if you hit any problems in the future where you might need Expert advice or assistance. We're here to help people:)
Regards,
JustAnswer Customer Care.