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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Shefin solved my printer not printing black ink the first time around. The problem was resolved with directions I got from no other website. I love this site.
Tyler walked me thru my problem and I was able to resolve my issue with his help very knowledgeable and patient.
We used the lawyer answering service and it was quick and easy to understand. It's very convenient for a small business owner like me.
After months of being unable to start the car. I was fortunate enough to speak with a subject matter expert on the vehicle from 30 years in the past. His explaination of the system was dead on.
Received assistance shortly and John stayed with me until the problem was solved. Very helpful! It took a bit of time to completely restore files and reload a lost software which had bee erroneously deleted. Job well done
JustAnswer is quick and knowledgeable. It gives you a starting point, The responded in a short time and so far they have been accurate?
Jason was and is a pleasure to work with, although my problem isn't fixed yet but that's because I'm not at the boat now, but the information he gave me allows me time for any questions and he said just get back to him when I'm there! Pleasure working with him
I have had a serious water leek entering from my ceiling. Mr. John Melis advice was brilliant, Thank you, Kev
A new phone set with instructions written for someone who didn't need instructions put me on edge. I couldn't make it work. What good is a phone that does not ring, yet callers are leaving messages to prove they tried to call. JustAnswer came to my rescue, even though I was embarrassed to have overlooked something I should have seen. Then I had another question and I didn't hesitate. I got my new friend at JustAnswer back and he quickly found me the new solution.
Quick and thorough and he didn't make me feel like a fool for asking.
My lawn tractor quit running, lots of gas, full battery. No power to ignition, thought I needed new switch. JustAnswer told me remove battery and there should be a fuse in the wiring harness, sure enough, blown 20a fuse (which I had a couple laying around) inserted fuse, reinstalled battery... Lawn tractor started right up.
JustAnswer immediately responded to my inquiry. My puppy had swallowed two pieces of chocolate. I got a message describing risks and actions to take, followed by a phone call where I was allowed to ask many follow up questions. Excellent!
Cris is a genius! Fast. Professional and courteous! I had internet speed problems for months, And had tried all kinds of remedies offered by different people. But to no Avail. Cris was able to solve my problem within 30 minutes. I was little nervous giving money to an Internet service and have them take over my computer remotely, but it was a great decision and he did a great job. Highly recommend.
They have no idea what they are talking about - asked about a 9 year old dog and they kept calling it my puppy - no not in like she is always your puppy - no like in they are uneducated - you do not use a vet assistant for professional advice - I call bull$#*!
At 1 AM I was trying to send a power point I created and it was over the MB limit. Just Answer had a technician on line with me and by 1:30 am, I was able to send the power point. Fantastic!
I have used JustAnswer many times for appraising and giving me information on items I buy to resell. My usual requests are for vintage and antique porcelain and unique items that I know nothing about. I have gotten some good sales because of my appraisers. They give me very in depth histories, especially Robert S., that I can share with my customers. Thank you JustAnswer for being there for me.
We and 2 other homes are in a dispute with a 4th homeowner on our private road. She is demanding removal of all the mailboxes on her property - that SHE put there almost 20 years ago because she just wants to be difficult. These mailboxes are on an easement. We had questions we needed answers to and speaking with a real estate lawyer about what she cant do to us brings peace of mind and relief. Process was quick, the lawyer answered all my questions, and it was a tremendous help. Highly recommend. And I like you can try for only 7 days without a long term commitment!
As a first time cat owner, I always want to be sure I am doing the right thing. When my cat started behaving in a way that gave me concern, I spoke with Terri. She was thoughtful and helpful. I ended up, with her help, deducing what was wrong and now have a plan to address his anxiety. Thanks Terri
Great information, sent on email which was great to keep for future reference. I liked what I got, and will ask more question.
Had lots of problems after an " official " WINDOWS 7 update. Tech on line corrected all of them for $50 and all still ok. I trust them enough to call again if needed. A lot cheaper than getting someone to come to my home.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Theresa,
Thanks for getting in touch with us about this. We apologize for any confusion. It looks like you didn't make it past the homepage in the process of posting your question. The individual gathering initial information form customers on the homepage is not actually a person, she's our Chat-Bot, Pearl. Once we gather the initial information on the animal and send the question to the team, you would be speaking with a licensed Vet.
We'll reach out to our to our chat bot and machine learning team to take a closer look at your interaction and see if the initial responses need to be adjusted.
We do hope that you were able to get the assistance that you needed for your dog. If you've got any questions about the site or need any further clarification, please reach out to our Customer Care team and we're happy to help walk you through posting a question.
Regards,
JustAnswer Customer Care