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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I had a bit of difficulty using the site as I'm not a spring chicken, but no problem for them. I didn't know how to send photos of my items, that did not stop my contact from giving me some help identifying some antiques I wanted to give my church! She took care of me completely and I'd give her six stars if they allowed it!
A thorough question and answer online dialogue resulted in getting an answer that resolved my issue within just a few minutes.
I had several questions regarding our new standard poodle puppy. The seller of pup did not explain certain issues, and was very evasive. Brooke Harness claims to be a breeder, that she is not. I did receive very helpful answers from Rebecca, a dog veterinarian, was extremely nice, and advised us what to do. Rebecca was outstanding, advised on things that the so called breeder should have told us. The name Blissful Standards LLC, Brooke Harness, is NOT good.
Gary Rolfe helped me work out why my 2009 Holden Cruze went into catastrophic engine failure and with his advice, I was able to make a claim and fix my car. Without his expert advice we would be baffled on why are car engine failed.
I asked a legal question and did not get the answer to it though I did my best to formulate it clearly. I requested the payment to be refunded. The refund was processed in full within a couple of hours after I requested it.
From my stand-point, Just Answer is the perfect business that keeps its obligations.
It isn't easy to understand other person by mail, I learned it being almost 25 years in business. However, keeping one's promise that is a must. And JustAnswer is the perfect reliable business. I shall certainly recommend it.
Vsevolod Mazo
Immediate help with clock repairers in our area. The first one responded and the problem is being dealt with.
Charles' suggestion on how to fix my chart page on my Lowrance HDS-5 dept finder worked. Good job. The chart page was not showing my current location and I could not make the chart page work as advertised.
Just answer is such a good idea and perfect for people who can't find reasonable assistance for simple legal issues that could cost hundreds for an easy resolve! Worth the low fee to join!
Great info thanks told me good information. Right on with my question. None better will ask more questions in the future. For sure.
Debra was very helpful. Answered all the questions I asked and she made a few suggestions. Was happy with my service
I had a major problem with my Windows 10 computer. Could not find a phone number for Microsoft Help. Found JustAnswer and a nice customer tech named John. I'm not really computer savvy and was so happy that he could solve the problem without too much trouble. He was very patient with me and I was so grateful.
I asked a question and got a response but my question isn't answered just went on about different laws in different states which I knew. To be honest I think we are paying a machine for our answers.
I have had good Answers in the past, including a issue about removal of a difficult Head Lamp; that needed someone with Hands On Experience. However my recent Fault Submission it could not be answered - so with no delay my Payment was Fully Refunded. You can not ask for any more than that. And I will be back again if I have a problem I cannot resolve. Thanks for effort. John
I received a quick response to my question about a medical issue I am having. For $5 I got more help from a doctor on here than I have at my actual doctor, but with this information I received I now have a list of things that need to be tested for to take with me to my next appointment. Since it came from an OB/GYN, I am hoping that my doctor will stop acting like I am making things up.
The only negatives I found was the assistant did not bother to read what I was telling her at one point, which seemed irresponsible considering it was a description of the problem that she tried to gloss over and change to something completely different. I also may have missed it, but I didn't see anywhere about how much it would cost to "speak" to a professional until it came time to pay up. While $5.00 is a bargain, I think this should be placed somewhere in a clear, up front, position on the site. (Again, if it is, and I didn't see it because of coming in through a Google search, or other fault of my own, I apologize).
I am encouraged to find a website that gives no hassles! Honest, reliable and trustworthy people here! :) :) I recommend giving them a try.
Felt the person who answered was knowledgeable and tried to help me. His answer was good, but as he said, my TV was probably too old to make it work and that is the conclusion I came to after trying his suggestions
I'm not very good a solving a problem created by The associate was very thorough. It took nearly an hour and a half. Very economical.
My Vet Dr. Sarah Snow stayed on chat with me for hours. She gave me the best advice she could possibly give me... She even followed up the next morning, to check on my doggie
I have chosen to handle the probate of my mother's estate myself. The JustAnswer legal experts have been very helpful in guiding me through the process. Their support has included specific guidance on the steps in this complicated process, suggestions on how to fill out some of the forms, pointers to websites that provide additional instructions. The responses have always been very prompt and spot on. It is very convenient to be able to ask a question at any time of the day or night and get an expert legal response sometimes within minutes.
The doctors were prompt in their respond to my question.he explain in detail about the problem. They respond in the time fame that they said they would. Happy with their respond
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Sue,
We're sorry to hear that you weren't happy with the response from the attorney. It can sometimes be the case that the answers to legal questions are a little more complex than we'd like, it can take some context and background explanation to arrive at the best, reasonable answer.
If there is something that the attorney said that you don't understand, or if you need more information regarding the relevance to your case,, you can always reply back to them and ask them for more clarification. There is no charge for continuing the conversation.
Please reach out to our Customer Care team and they can help put you back on the right track. You can each us at 1-800-509-5721 or by email at [email protected]
Regards,
JustAnswer Support