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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I waited over 2 hours for a response/answer and never received it.
I asked for a refund but was told I have to call now to get it.
Would not recommend you.
I have a irobot Scooba 450. It had stopped running and prior to getting an answer my Scooba started to run. I tried to cancel not sure what the status is. Don't get me wrong it is not that they took so long to answer, it is just that my Scooba started going prior to getting an answer. It was just a dead battery.
Ray responded very quickly, gave great advice and was very compassionate about our circumstance. Thank you! We will be back!
I am so thankful for this site. I got answers to my questions and was happy in the way they were answered.
Tried to get into Microsoft to pay my account but all I got was Security Codes and just going around and around. I got 10 Security Codes. I was totally frustrated. The technician for Just Answer helped me to figure out my e-mail and password to get into my account to pay for my Office 365. It was really a mess but stuck with it and we finally got into Microsoft and paid my account. He was really good!
Jim H
Within 10 minutes I had the answer to a legal issue to do with eviction, and the key elements of a text to use in pursuing a resolution.
Getting information about how to proceed with a difficult legal situation reduced my rising anxiety and feeling of helplessness. I now know who to go to for assistance. I will definitely use this service again. Annette Mckenzie
I had an inquiry about an antique item I want to sell. I got a fast and very professional response from Glenda B.
Our dog swollowed medications that were intended for my daughter. The veterinarian gave me helpful advice and a "what to do" list to successfully manage this accidental overdose. The vet also contacted me to check in regarding the condition of our dog.
GREAT INFO FROM A MASTER TECH, A BIT OVERWHELMING TRYING TO UNDERSTAND THE DIAGNOSIS THEY ARE TALKING ABOUT REFERING TO MY CAR BUT HELPFUL.
It only asks you to pay $5 and doesn't say anywhere about additional costs. Came out to $38 at the end. My question was answered yes, but very misleading.
Hello Sofia,
Thank you for getting in touch with us, we'd like to apologize for any confusion about the billing amount.
The $5.00 charge is the deposit for posting a question to the site and the remainder of the value of the question is disclosed on the payment page, before any billing information is entered. We also send out a confirmation and receipt email immediately following the deposit detailing all of the charges.
If you've got any questions about the service or your account, please reach back out to us at [email protected] or call us at 1-80-509-5721 and we'd be happy to walk you though any aspect of the site.
Thank you,
JustAnswer Customer Care
Did not think I could get legal advice regarding a rental agreement on a Saturday.
Imagine my surprise and relief when I got directed here!
Thank you for piece of mind and an amazingly fast response, the issue was resolved within 24 hours.
If all the Experts on JustAnswer are the same as the Legal Expert I spoke to obtain an advice on protecting my assets in case of an eventual marriage breakdown, where the Expert gave me an amazingly quick and correct solution, then JustAnswer is an excellent platform to rely on when it comes to getting advice from an Expert. Another very important factor is that it is very affordable considering you can pay $'000 of dollars for contacting your local lawyer. Highly recommend it!. Well done and thank you!
Sam Guagliardo
Sydney, Australia
I wanted a second opinion on an estate matter involving my daughter's divorce and any claims her ex may possibly have. The second opinion verified my knowledge and I felt relieved.
I had an antique object and I didn't know what it was. I was trying to figure it out for couple of years, asking friends and searching the net. Accidentally, I came across JustAnswer and got an answer in just a few minutes. Nora, antique expert, gave me detailed report of what it is, what it's value and even send me a link to find similar objects. I am very pleased and happy I found JustAnswer.
Galina David
I had a problem with an external hard drive. Good directions on how to trouble shoot the equipment. Helped me solve my problem.
I was diagnosed with M. M and researching all my options... like a crazy person.
I live in a rural area ( S. E AK), so it's a challenge to get information in any kind
Of... quick" way. I need to find the best specialist in my area or nearest state that takes my insurance and knows a lot about this disease. Blah blah blah.
Anyway, for now, I'm researching
On my own.
I want to Thank the people i talked to it was very helpful, i am now able to move forward with the subject we talked about
Used this site for help with my dishwasher I got excellent service i asked a question and got a quick anwser and telephone call. I would recommend to anyone. Excellent, quick and expert service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Libby,
Thanks for letting us know about this. We're sorry for any delay that you experienced. There are a limited number of live Experts and on occasion, on busy days, they may be working with several customers at once and this may cause a slight delay in the amount of time it takes to receive a reply.
We'd like to look into this a little more to see what happened. Unfortunately we don't have enough information to locate your account yet.
If you can reply to our private message here or contact our Customer care team at [email protected] or by phone at 1-800-509-5721 we'd be happy to resolve any outstanding issues.
Regards,
JustAnswer Customer Care