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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,440
This company responds to reviews on average within 4 days

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Arizona
1 review
0 helpful votes
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Great online experience
November 18, 2018

I had a problem with my ignition in my car for several weeks, and talked with many mechanics, watched several videos online, and spoke with some locksmiths. Everything I found was going to cost me from $50 to do it myself or up to $200 for a mechanic. The person I talked with at JustAnswer, (Mechanic01), gave me advice that fixed the problem completely in about 5 min with the use of WD40. I couldn't believe it! Thank you again sir for your service. I didn't choose to join for the ongoing service, but if I ever have a similar issue I will certainly will turn to JustAnswer.

Date of experience: November 16, 2018
Louisiana
1 review
0 helpful votes
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Great!
November 18, 2018

I've used this site several times and I'm never disappointed by the help and guidance I receive. Outstanding work!

Date of experience: November 15, 2018
Texas
2 reviews
0 helpful votes
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Home Theater System
November 18, 2018

I got hooked up with a awesome support Technican, that really helped me out on my Home Theater system, saved me a few hundred dollars, thanks JustAnswer for your support

Date of experience: November 15, 2018
Texas
1 review
0 helpful votes
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I have had several instances lately where I needed some Real Estate legal advice and did not have time to call and get an appointment and then wait a week to see an attorney. I have been able to get on the computer, go to Just Answer.com, request an attorney named Barrister, and get the advice I needed the same day. I usually request Barrister because I have gotten excellent advice from him every time, I have called in. He has real estate investments also, so he can understand where I am coming from.

Date of experience: November 15, 2018
Michigan
1 review
0 helpful votes
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While working on an old classic ford I needed some answers to some problems I was having with the fuel system. I checked with the Just Answer mechanics to see if they had some answers. They did and I followed their instructions and found their answers to be accurate & just the help I needed.

Date of experience: November 15, 2018
Kentucky
1 review
0 helpful votes
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Saved a long night drive
November 17, 2018

My dog had been treated for a rash, and all of a sudden he started
Vomiting. I talked to a Veterinarian by the name of Scott Perry, and
He assured me that it was safe to wait until this AM when I took the
Dog to our local Vet. We do not have an emergency clinic closer
Than two hours, and most Vets here don't do night and weekend
Emergencies. Thank you Scott Perry.

Date of experience: November 15, 2018
Illinois
1 review
0 helpful votes
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Really Easy
November 17, 2018

I thought that it would take forever to get a response, but it didn't. I received the response to my question in short order and I appreciated the recommendations that I received. I would definitely recommend them.

Date of experience: November 15, 2018
Nebraska
1 review
0 helpful votes
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Automotive help
November 17, 2018

After searching the web for an answer to my question " how to adjust drivers door on a 2003 dodge ram 1500 quad cab" and finding no help, I came across Just Answer. They hooked me up with a mechanic who saved the day. And no my truck door closes properly. Thanks Just Answer! I would use them again if needed. Thanks

Date of experience: November 14, 2018
Pennsylvania
1 review
0 helpful votes
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Exceptional
November 17, 2018

I am so pleased with the time, service and promptness that my question got answered and am forever grateful. The vet was prompt, staff very knowledgible and helpful. They checked back to make sure JD was doing better

Date of experience: November 14, 2018
Australia
2 reviews
0 helpful votes
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Antique query
November 16, 2018

Dealt with Doris with this enquiry. She was spot on and timely. Lovely to deal with. I didnt make a million dollars but realistically she gave us good advice.
Will definitely use Doris again

Date of experience: November 14, 2018
New Mexico
1 review
0 helpful votes
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The answer to my question was fast and accurate. Helped me to repair the ABS Speed Sensor Assembly. He was very helpful and was able to send me a picture of the part.

Date of experience: November 14, 2018
Washington
2 reviews
0 helpful votes
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Easy to use
November 16, 2018

Quick response and I was able to use the information provided. It did not solve my problem but it gave me information to provide to plumber who is coming to the house.

Date of experience: November 13, 2018
New Jersey
1 review
0 helpful votes
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This was a question about how much support should a person reasonably expect from their union. I was told I'd receive a reply very soon and VERY SOON it was! My question was not easily explained in a text message but I did my best and when it was suggested a phone call would help I was ready. I was very impressed by the listening skills of the lawyer I spoke with. He was patient, he helped me clarify my questions, he was then able to get right to the crux of the matter, and he provided the "real world" answer I needed.
ALL the charges were presented clearly, each step allowing me the chance to back out if I so decided. This service saved me a bundle - in time not spent trying to find a lawyer with the expertise I needed, in the consultation fee which I know isn't cheap, in the time I didn't spend waiting for an appointment.

Date of experience: November 13, 2018
North Carolina
1 review
0 helpful votes
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Rapid refund
November 15, 2018

Getting service fee refund was very important to me. In that services were not required at this time. I am so glad that such technicians are available.

Date of experience: November 13, 2018
Australia
1 review
0 helpful votes
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Fabulous site
November 15, 2018

I desperately needed some information on how to get out of a contract which was locking me into a dreadful situation. Your legal expert gave me all the information I needed immediately. I have no doubt that it was only because I was fully armed with this information that I was able to present my argument in a logical way and make my escape.
I might have had to pay a fee but because I am out of that contract I shall be saving a whole heap of money. I shall definitely use this service again!

Date of experience: November 13, 2018
District of Columbia
3 reviews
0 helpful votes
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SUPER
November 15, 2018

I purchased a cadillac SUV two months ago through a used car dealership. I was looking for a reliable vehicle without a monthly payment. It was checked out by their mechanic 7 I was told it was in excellent condition. Within a month it had transmission problems and a leak from the engine. I found just Answer & line and spoke with a mechanic who gave me so much information about the vehicle and a frank opinion of options. After my discussion with him I felt relieved and now i have moved with his suggestion. He was awesome.

Date of experience: November 13, 2018
California
1 review
0 helpful votes
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I had been looking for something fast, efficient and affordable in a couple of fields. I searched away from the Internet without success, then I found this and tried it; it works!

I need advice before I take on a project, when I'm thinking things through, when I'm working on the project and when I launch a project. But getting that advice is normally slow and expensive, Just answer.com is solving my problems!

Date of experience: November 13, 2018
Canada
2 reviews
0 helpful votes
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Game
November 15, 2018

Excellent service, but I found the Tutu app has a virus which caused my iPad to crash, so, wishing still for the game hack as it did not go through when a downloaded app.

Date of experience: November 13, 2018
Canada
1 review
0 helpful votes
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Boat Insurance
November 15, 2018

Response was very quick. I have the information necessary to proceed with my problem. Thank you very much.

Date of experience: November 13, 2018
California
1 review
0 helpful votes
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Legal Help in a jiffy...
November 15, 2018

I had legal question and in mere minutes and for very minimal cost, I was connected with an attorney that helped me with my query.

I highly recommend this venue.

Date of experience: November 13, 2018