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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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It took a while but I was able to get the solution to my problem. In the back of my mind I thought it might be the temperature control board but was ready to order a new mother board. Fortunately, a technician came up with what the problem was. I strongly recommend this sight when you have any kind of appliance problems so one can fix the problem without spending a lot of money getting an appliance repair company to do the work.
I appreciate Glenda B. Getting back to me about not being able to find the particular hinged Trinket Box I was looking for AND telling me where I might find it. Taken care of in a timely manner. Thank you
I had a computer/printer problem that came out of nowhere and my local expert could not resolve. We went to Just Answer, got hooked up and soon I was back printing and completing assignments. Thanks J. A., nice work and it did not take too long for the fix, thank heavens.
Great to know that there are experts out there that can respond when needed. My happy face is just beaming with the help of Just Answer!
Bernard Williams
Hard drive crashed & when I tried to re-load Office to the computer with a new SSD drive, it would not accept key cause of new Account name. Just Answer showed me how to get it from my old account name. What a relief! Took only about a half hour in late evening to get it done.
I am getting soooo much help I can't keep up to the e-mails thanks all
I still have one question, how do I know if I have the latest maps, and how do I set-up to receive updates later? FRED
My little Chihuahua ruptured her cruciate ligament, and I got very good advice and many good tips from the vet who corresponded with me!
Dr. Scott was kind, helpful and attentive. I was able to sleep after communicating with him.
Thank you for the concerted help!
Thank you so much for creating this membership, it has been more than a blessing as I havn't need to progress further, however if I did I would certainly come here 1st.
The Vet I talked to gave very specific suggestions and recommendations. I was very happy with the quick response. I contacted them Saturday evening and I had a response by mid morning on Sunday. I didn't sign up because I have a regular vet, but it was after hours, but I would use them again if I'm a situation where I'm not sure what to do. I liked the Vet. Thank you.
We were on the road 300 miles from home and she got in my husband's overnight and ate 1/2 a Tylenol before I stopped her. I called and he walked me through what I could do without a veterinarian's care. Today she appears to be fine. Thanks for taking care of my Maddie.
It was easy to get to the website to ask expert advice. The service and information given was very helpful and spent less time. I will use it more often definitely.
Wayne was so helpful. He helped guided me through steps an in 2 days had my motorcycle up and running.
Our dog swallowed a couple of Tums and we panicked. Living so far away from a 24 Vet hospital, we turned to the internet for help. We found Just Answer and contacted them. The response was fast. The Vet was very helpful and assured us that our pet wouldn't die, but would need a special diet for a few days. The vet gave detailed instructions and we followed them to the letter. My pet is doing well, and we are grateful. We also, appreciate the Vet contacted a few days later for follow up. Thanks Just Answer!
Santoni was a gem to work with helped out so many times. He always made sure we were doing what i needed and willing to stay to help me out. I could leave off messages and he would be right there to help out. It was a personal thing on computer that i was trying to do and my computer had issues that needed someone else to help. With.
I recently had dental work done, but was unclear about some aspects of aftercare after a certain time. I was deathly afraid of getting a dry socket and I was miserable. I couldn't get a hold of my dentist's office (weekend) and there were now answers for my questions on Google, believe it or not. I tried this and it was so helpful! Gave me peace of mind and filled in some missing information I hadn't asked my dentist because I was so out of it. Can't say enough good thing.
Why would you charge my credit card $55. I'm afraid to go to there website for the fear of being charged just to sign in. Not happy with this site.
I could have called my own doctor, but often it takes a while for them to get back to me. I asked a question regarding a side effect to a medication that, although I had checked out the listed side effects, was not listed. Dr. Shah responded in the affirmative that my experience could have been caused by the medication. JustAnswer is great! Yes, I definitely will recommend it to everyone.
If you believe in this site, this answering site is the best choice for your curiosity. I found this site in Google search. At first, I couldn't believe in it.
Amedee at Just Answer walked my mechanic through troubleshooting steps to determine the issue was with the BCM, the body control module. This box connects most systems in the ie brakes, a/c, etc... He was right on and the phone calls amounted to about $50 US... well worth it!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Don,
Thanks for getting in touch with us about this, we're sorry for any frustration. It sounds like you may have used the site to post a question and that is likely what the charge is tied to.
We'd be happy to look into this for you and resolve any outstanding concerns. Please reach out to our Customer Care team by email at [email protected] or by phone form the U.S. at 1-800-509-5721. We'll reach out to you by private message here as well and try to gather some relevant account information from you.
Regards,
JustAnswer Customer Care